1. 15 - 20 MINUTES PRIOR TO DEPARTUREAugust 2011Japanese - 1 -

2. 5 MINUTES PRIOR TO DEPARTURE- 2 - JapaneseAugust 2011 3. BOARDING DOOR CLOSEDInternational Flights into the U.S.August 2011 Japanese - 3 - 4. All Aircraft INTRODUCTIONFlights with LOD FAs /IFSRs- 4 - JapaneseAugust 2011 5. SAFETY VIDEO(Show video)(Upon conclusion of video, secure videoscreens/monitors.)Language Introduction/AssistAugust 2011 Japanese - 5 - 6. In Flight ABOUT YOUR FLIGHTFlights over 500 milesFlights under 500 miles- 6 - JapaneseAugust 2011 7. August 2011 Japanese - 7 - 8. FOODBEVERAGE SERVICEINTERNATIONAL FLIGHTS WITH COMPLIMENTARY YC FOODSERVICECashless FlightsInterport and Hawaii-Asia-HawaiiIf a pre-landing service is provisioned- 8 - JapaneseAugust 2011 9. IN-FLIGHT ENTERTAINMENTA/C EQUIPPED WITH IN-SEAT IFE ALL FLGIHTSInternational Flights and flights to/from Hawaii &AlaskaAugust 2011 Japanese - 9 - 10. A/C NOT EQUIPPED WITH IN-SEAT IFE IN YC- 10 - JapaneseAugust 2011 11. GENERALSEAT BELT SIGN OFF (AFTER TAKEOFF)SEAT BELT SIGN ON (DURING FLIGHT)SEAT BELT SIGN OFF (DURING FLIGHT)August 2011Japanese - 11 - 12. CABIN PICK UP (AFTER SERVICE) - NORTH AMERICANFLIGHTS WITH RECYCING- 12 - Japanese August 2011 13. Duty FreeDUTY FREE SALES Cashless Flights Interport and Hawaii-Asia-Hawaii FlightsAugust 2011 Japanese - 13 - 14. Flights with Home DeliveryDUTY FREE SECURITY REMINDERALL FLIGHTS (EXCEPT ATL/MEM ARRIVALS)International Arrivals (Except EU)- 14 - JapaneseAugust 2011 15. U.S. Arrivals (Except ATL and MEM)DUTY FREE SECURITY REMINDER ATL/MEM ARRIVALSAugust 2011Japanese - 15 - 16. DUTY FREE SALES CLOSING(10 minutes prior to pre-landing service)- 16 - Japanese August 2011 17. Forms U.S. INTERNATIONAL DOCUMENTATIONAugust 2011Japanese - 17 - 18. Forms - Asia INTERNATIONAL DOCUMENTATION- 18 - JapaneseAugust 2011 19. CHINA (PEK, PVG)GUAMAugust 2011Japanese - 19 - 20. HONG KONGJAPAN OKA only- 20 - Japanese August 2011 21. KOREAIDPHILIPPINESAugust 2011Japanese - 21 - 22. SAIPANSINGAPORETHAILAND- 22 - Japanese August 2011 23. TAIWANAugust 2011 Japanese - 23 - 24. Pre-Arrival DELTA SKYMILES AMERICAN EXPRESS CARD- 24 - JapaneseAugust 2011 25. INITIAL DESCENT______August 2011 Japanese - 25 - 26. International U.S.STATION ARRIVALINTRODUCTION U.S. International Arrival Video- 26 - Japanese August 2011 27. DTWHNLJFKJFKAugust 2011Japanese - 27 - 28. LAXSEASC D N- 28 - Japanese August 2011 29. SFOCBSLCPDXDC,ABAugust 2011 Japanese - 29 - 30. AsiaSTATION ARRIVALAll Flights except to JapanCHINA (PEK, PVG, CAN)GUAM (GUM)- 30 - Japanese August 2011 31. HONG KONG (HKG)JAPAN (HND, KIX, NGO, NRT) Arrivals at Bus Gate KIX, NGO, NRTAugust 2011Japanese - 31 - 32. HND- 32 - Japanese August 2011 33. KOREA (ICN, PUS, SEL) PUS Only (Gimhae Military Airport)PHILIPPINES ( MML )August 2011 Japanese - 33 - 34. SAIPANSPNSINGAPORE ( SIN )TAIWAN ( TPE )- 34 - Japanese August 2011 35. THAILAND ( BKK )August 2011Japanese - 35 - 36. Before LandingSTERILE FLIGHT DECK ( 10,000 FEET )- 36 - Japanese August 2011 37. Arrival TAXI(Deliver when aircraft turns off active runway. )August 2011 Japanese - 37 - 38. On-Time ArrivalsDelayed Flights- 38 - JapaneseAugust 2011 39. Delayed Flights More than 1 hourUS Need HelpCenterAugust 2011Japanese - 39 - 40. Warm Weather- 40 - Japanese August 2011 41. DelaysPRIOR TO DEPARTUREProvide informationPED Use at Gate or After PushbackUPDATES ALL DELAYSTo be delivered every 15 minutes (provided additionalinformation )ORAugust 2011 Japanese - 41 - 42. ON GROUND SERVICE DUE TO LENGTHY DELAYTrays only on the ground do not use cartsEN ROUTE (city ) ( city )EXTENDED TAXI DELAY (AT DIVERSION AIRPORT)- 42 - Japanese August 2011 43. PASSENGER OPPORTUNITY TO DEPLANETo be delivered in coordination with ACS/CaptainORAugust 2011Japanese - 43 - 44. - 44 - Japanese August 2011 45. GeneralCHECKED BAGGAGE VERIFICATION (OUTSIDE A/C)CARRY-ON BAGGAGE VERIFICATION (ON BOARD A/C)August 2011 Japanese - 45 - 46. WATER SYSTEM (GALLEYS/RESTROOMS)-INOPERATIVE- 46 - JapaneseAugust 2011 47. In FlightMEDICAL EMERGENCYCABIN SERVICE TEMPORARILY DICONTINUEDIFE SYSTEM RESETAugust 2011Japanese - 47 - 48. IFE SYTEM INOPERATIVE- 48 - Japanese August 2011 49. Pre-ArrivalDISCONTINUING SERVICEDIVERSIONAugust 2011 Japanese - 49 - 50. ArrivalMILITARY ESCORTPARAMEDICS MEETING FLIGHTPARKING - REMOTE GATE USING STAIRS- 50 - JapaneseAugust 2011 51. PARKING - REMOTE CATE USING MOBILE LOUNGETHROUGH FLIGHT EQUIPMENT CHANGEAugust 2011Japanese - 51 - 52. REFUELING STOP/DIVERSIONIf Passengers Must Remain on BoardIf Passengers Are Allowed to Deplane- 52 - JapaneseAugust 2011 53. Emergency AnnouncementsDECOMPRESSIONAugust 2011 Japanese - 53 - 54. EVACUATION PREPARATION CHECKLIST 3. Brief passengers- 54 - JapaneseAugust 2011 55. 9. Pre-landing announcementBEND OVER, STAY DOWN THIS IS THE CAPTAIN, REMAIN SEATED WITH YOUR SEAT BELT FASTENED RELEASE SEAT BELTS, LEAVE EVERYTHING, COME THIS WAYAugust 2011 Japanese - 55 -