1100 Wed Cornaglia -...
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Diagnostic Service
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STAFF (TOTAL 94)28 V.M.D.
13 A.C.V.P., A.C.V.M., A.C.V.I.M. or A.C.Z.M. 14 Ph.D.
4 Ph.D.3 M.Sc.5 B.Sc.1 DCS32 technicians13 Technical assistants8 Students (DES) 2
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DIAGNOSTIC SERVICE ACTIVITIES>300 000 analysis per year>500 different tests>2 000 necropsies per year
BovineCompanion animalsEquineFishLaboratory animalsPorcineWildlife
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CHUV
AVIAIRE1%
BOVINE32%
CANINE41%
DIVERS1%
EQUINE14%
FELINE11%
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PORCINE69%
BOVINE17%
AC8%
EQUINE3%
AVIAN1%
EXOTIC1%
GOAT-SHEEP1%
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SERVICE UNITIES
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THE MEANING OF KAIZEN
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MASAAKI
MASAAKI
IMAI
IMAI
Kai = Change, modify Kai = Change, modify
Zen = Improve, make better Zen = Improve, make better
Continuously improveContinuously improve
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PRINCIPAL CONCEPTS OF KAIZENSmall improvements which can be rapidly adapted as new improvements are suggested;Concrete improvements in a short time period (3-5days);Accelerated improving;Creative brain-storming process;Coordinated continuous efforts;By all employees (multidisciplinary team);Making changes and monitoring results, then adjusting;KAIZEN is a process-oriented thinking versus a result-oriented thinking.
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Implementation Day 4 et 5
Validation Day 3
Modification
Trials Day 2
Analysis Day 1
KAIZEN
In teams
Take Take action action
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THE VALUE ADDED NOTIONValue added activities (VAA):
Performing tests;Interpretation of test results;Developing tests, etc.
Non value added activities (NVAA):Get around;Retesting, corrections;Overstocking;Overproduction;Broken equipment;Work duplication, etc.
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WHAT IS THE % OF NVAA?
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5 hours 2nd KAIZEN activity2nd KAIZEN activity
5 hours 1st KAIZEN activity1st KAIZEN activity
NVAA
95%95% 5%5%VAA
95 hours 5 hoursConventionalOrganization
ConventionalOrganization
Before the KAIZENBefore the KAIZEN
World Class OrganizationWorld Class Organization 5 hours 5 hours x KAIZEN activityx KAIZEN activity
50%50% 50%50%
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OBJECTIFS OF KAIZEN IN SDKaizen is aimed at increasing employee satisfaction :
Maximizing value added activities; Improving of work environment;
Increasing quality and productivity; Reducing non value added activities (eliminate waste = lean manufacturing):
More time for developing activities;More time for quality assurance;
Identification of creative ideas for continuous improving at the SD.
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KAIZEN at SD is a local improvement within a laboratory and involves a small multidisciplinary group. This group is guided through the KAIZEN process by an external consultant.
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Preparation of a Value Stream Mapping to select specific areas of improvement that will be addressed through KAIZEN events and “just-do-it” activities; Facilitate an ideation/brainstorming processes to identify improvement options.
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NOUVEAU PROCESSUS DISPOSITION DE CARCASSES (TEST OBEX)
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Client
Préposé salle nécro
M.A.P.A.Q.
Réception
Équarrisseur
Apporte vache
Reçoit l'animal
Reçu lundi ou mardi?
ouPas ATQ
ouAnimal moins de 30 mois
Fait une demande de test OBEX:Enlève tag ATQPrélève échantillonComplète formulaire test
OuiMet un tag rouge sur l'animal
Met un tag vert sur l'animal
Non
Fait les tests
Envoie les résultats
Réçoit les résultats
Achemine les résultats au
préposé
Résultat positif?
Procédure d'incinération
Oui
Met un tag vert sur la
carcasse et le bac à viscère
Non
Ramasse l'animal et les viscère taggé
vert
Range l'animal au frigo
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Réc
eptio
n de
la
mar
chan
dise
Réc
eptio
n de
s éc
hant
illons
Autre
s de
stin
atai
res
(PC
R- S
érol
ogie
- Don
ald-
Car
l ...)
Tech
nici
en la
bora
toire
de
viro
Reçoit et trie la marchandise en fonction
des destinataires
Viro ?
Va chercher les
échantillons
Oui
Trie les tests par priorité
Priorité=1Saisit la
requête à l'ordinateur
Oui
Entrepose au frigo
Non
Prépare le matériel
pour le test
Prépare les
solutions
Prépare les feuilles et les listes de travail
Fait le test
Saisit ou valide les résultats de tests
Associe la requête avec le résultat
Classe les résultats
Fait la congélation
des échantillons
Réception des échantillons ?
Non
Va chercher les
échantillons
Oui
Ouvre les colis
Trie selon les labo. Viro?
Oui
Saisit les requêtes
Va chercher
les échantillo
ns
TrieRequête pour la
virologie?
Contacte la viro.
Oui
PCRNon Non
Non
Saisit la requête lors des temps
libres
Oui
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THE SOLUTION
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5-SBuild an efficient and functional work environment, governed by simple and visual rules;Eliminate waste at the work station (movement, surplus, etc.).
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TermTerm TranslationTranslation
SeiriSeiri SortingSorting
SeitonSeiton Straightening (Organize)Straightening (Organize)
SeisoSeiso Systematic CleaningSystematic Cleaning
SeiketsuSeiketsu StandardizingStandardizing
ShitsukeShitsuke SustainingSustaining
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5-S VIROLOGY
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S8185-Université de Montréal-Sommaire exécutif v 1.0
before after
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S8185-Université de Montréal-Sommaire exécutif v 1.0
before after
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ACTION PLAN
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Choses à faire Qui Quand
Revoir le processus de commande pour histologie
Catherine, Véro, Jacinthe
Faire un suivi sur le processus de multiplication des cassettes histo.(suites)
Catherine, Pierre,
Déplacer le scan dans le bureau de Francine (secrétariat)
Caroline
Installer Babillard Francine Guy et Caroline
Installer pigeonnier réception Guy et Caro
Intercom pour Caroline Guy et Caro
Adapter hauteur du classeur Guy et Caro
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APPLICATION OF KAIZEN IN SDReport KAIZEN results to all employees and celebrate success;Describing advantages of the solutions;Challenges;Following up;Kaizen was carried out at :
Necropsy,Virology,Molecular diagnosis,Bacteriology,Sample reception. 21