108. Goal setting is an important factor in being successful. Motivating factors can be

external or internal?

a. True

b. False

a. True

109. External motivators include which of the following?

a. Encouragement from othersb. A promise of money or a giftc. Fear of punishmentd. All of the above

d. All of the above

110. Internal motivators include which of the following?

a. A desire to achieveb. A feeling of self worthc. Pleasure of having done a good jobd. All of the above

d. All of the above

111. Sometimes we can’t count on external motivators to keep us

working hard.a. True

b. False

a. True

112. Examples of internal motivators…..

1. Chance to learn and grow2. Desire to do a good job3. High personal standards4. Sense of accomplishment

113. Examples of external motivators…..

1.Paycheck2.Praise from the boss3. Chance of promotion

114. Time management is a skill that can be improved at any age?

a. True

b. False

a. true

115. A time management flow chart will assist you with..a. Analyzing how you spend your time.b. How you waste your timec. What steps you can take to mange your time more

effectively.d. A&C onlye. All of the above

e. All of the above

116.The definition of cultural diversity is which of the

following?a. The mixing and blending of many people from

different cultures.b. Accepting everybodyc. Respect for others.d. All of the above.

a. The mixing and blending of many people from different

cultures.

117. Behaviors directly related to a culture can include…a. Holidaysb. Dressc. Belief in a superior beingd. Specific foodse. C&D onlyf. All of the above

f. All of the above

118. Another name for customer is…..

a. Patient b. Clientc. Patrond. Pain in the necke. A,B,&C

E. A,B,&C

119. An external customer is…

a. People who purchase or use your products

b. Includes any outside servicesc. People within your organization who are

dependent on your work.

A. People who purchase or use your products.

Example: Someone who buys pizza at your pizza shop.

120. An internal customer is….

a. A friendly individualb. People within your organization

who are dependent on your work.c. Both a & c

B. People within your organization who are dependent

on your work.Example: A cosmetologist.

121. Interviews can be done via ….

a. Telephoneb. E-mailc. Face to faced. All of the above

D.All of the above

122. Communication is always a two way process?

a. True

b. False

a. True

123. What skills are important to effective communication?

a. Speakingb. Writingc. Readingd. Observatione. listening.f. All of the above

F. All of the above

124. Examples of barriers to listening include…

a. Physical hearing problemb. Distractionc. Having more important things to dod. All of the above

d. All of the above

125. The following statement/s can be used to convey interest.

a. “I see….”b. “Uh-huh….”c. “That’s interesting.”d. “What do you mean by…”e. All of the abovef. A,B &C only

F. A,B &C only

126. To become an effective listener requires a conscious

effort.A. False

B. True

B. True

127. Academic skills include…

a.Englishb.Mathc.Scienced. All of the above

d. All of the above

128. Stress can be …

a. Physicalb. Chemicalc. Emotionald. All of the above

d. All of the above. These factors cause bodily or mental

tension.

129. Learning to accept some stress as normal can be good for

general health. a. True

b. false

a. True

130. The advantages of brainstorming include…

a. Prevents domination by one or two peopleb. It generates a lot of ideasc. It allows development of alternative solutions.d. All of the above

d. All of the above

131. Parliamentary procedure ensures…

a. Fairness to everyoneb. Meetings run in an orderly mannerc. Businesslike mannerd. All of the above

d. All of the above

132. An agenda is….

a. Written list of business that will take place during the meeting.

b. Is another name for itinerary.c. Includes the main motion.

a. Written list of business that will take place during the meeting.

133.Spoon soup from front to back.

a. True

b. False

a. True

134. Hints for completing a job application include…

a. Read over the entire application before completing it.b. Ask for two applications in case you make a mistake.c. Under salary write ”negotiable” unless you are

absolutely certain of the wages paid for this position.d. All of the above

D. All of the above

135. A “competency” is developed through the repeated successful completion of tasks.

A. True

B. False

a. True

136. When something is arranged chronologically it

means…a. Arranged by events of time.

b. Starts with most recent first

c. All of the above

A. Arranged by events of time

137. A run chart is…

a. A display of data used to detect patterns over a given time period.

b. Is the same as a flow chartc. A drawing or diagram that is used to

compare data.

A. A display of data used to detect patterns over a given

time period.

138. Correlation critique is…

a. A critical analysis or review.

b. A debate

c. An objective

A. A critical analysis or review.