Establishing

the need for change

External

Internal

Process

improvements

Political Legislative

Customer/

Service user

wishes

Market

conditions Opportunities

Change drivers

Strategy development

Mission and Vision

Purpose

Objectives

CSFs

KPIs

Aligning change to the organisation’s strategy

Scoping the changes

Operating Processes

Support Services

Information Systems

Organisation Design

Stakeholder

Engagement

Benefit Assessment

Take the plunge