100920 - Symbaian User Guide

8/2/2019 100920 - Symbaian User Guide

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19/09/2010Page 1Public

User guide for Symbian

Emoze (Beta version)

On Symbian 9.X Platform


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Table of content:

Description:.............................................................................................................................................4

Brief general description .................................................................... ................................................. 4

Brief description of the emoze solution's architecture.........................................................................5

Before you start.......................................................................................................................................6

1. Installation:............................................................... .................................................................... ......7

1.1 Preparation: ..................................................................................................................................7

1.2 Installation progress......................................................................................................................7

2. First time emoze opens:......................................................................................................................9

2.2 Emoze main dialog brief description ........................................................................ ..................9

2.3 Setting up OWA mode..................................................................................................................11

2.4 Setting up Gmail/Google Apps mode...........................................................................................14

2.5 Important notes about Gmail support............................................Error! Bookmark not defined.

2.6 Sign In process.............................................................................................................................16

2.7 Synchronization process:...............................................................Error! Bookmark not defined.

Important notes: ............................................................ .................................................................. .....17

Known issues regarding the MTM......................................................................................................19

3. Global Options..................................................................................................................................20

4. Global Settings...................................................................................... Error! Bookmark not defined.

5. Accounts Options..............................................................................................................................23

6. Account Settings ......................................................... .................................................................. ....246.1 Account info:................................................................................................................................24

6.2 Login............................................................................................................................................25

6.3 Rules:.............................................................................................Error! Bookmark not defined.

6.4 Advanced: .................................................... ........................................................... ..................... 30

7. Emoze log ..........................................................................................................................................31

7.1 Global statistics .............................................................. ............................................................. 31

7.2 Account log ............................................................. ............................................................... ......32

8. Emoze Mailbox .................................................................................................................................338.1 Attachments download.................................................................................................................34


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Public Page 3 19/9/2010

8.2 Emoze mailbox menu options ......................................................................................................35

8.3 Sending an email with emoze.......................................................................................................37

9. Exit emoze Client..............................................................................................................................38


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Description:

Brief general description

Emoze, the world's first free and secure push email and personal information

management (PIM) service. With emoze, anyone with vast variety of mobile devices

can receive behind the firewall corporate and/or consumer accounts, emails and PIM

data, such as contacts and diary scheduling, on their mobile phone or PDA on the

move, anywhere in the world.

As a real push email service, emoze will automatically push your emails and PIM data

to your phone as soon as it is sent to you without you having to pro-actively connect

to a service every time you want to send or receive. For the past few years, this type

of service has been available mainly in a very costly package and mostly restricted to

a specific hardware and software platform. Emoze removes such barriers with a free,simple, flexible, and secure service creating significant savings for corporate users

and consumers alike.


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Brief description of the emoze solution's architecture

Emoze push mail solution is composed of two main parts, the client part, on the

PDA/Mobile and the Push Mail engine which is connected to the data source.

Emoze push mail solution is able to receive data from WEB Mail services the

solution is composed of two parts, as follows:

When the data source is set to Outlook Web Access (OWA), or Gmail, the partthat is connected to the data source, residents on Emoze Global.

To use emoze using the Global Gateway, one must do the following:

a. Install emoze client on the deviceb. Follow emoze Wizard on the client

c. Select data sources

Emoze client is able to connect to several data sources simultaneously.For each data source, emoze creates a designated mailbox in the device'snative 'Messaging' application. The user may adjust settings like, syncingrules, connectivity and cleanup rules, etc', for each data source connectionseparately.

More detailed information can be found further down this document.


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Before you start:

If you are synchronizing your data on the handset with other tools (e.g. NokiaPC Suite), it is highly recommended that you cancel mail and PIMsynchronization from that tool. Synchronizing data with both emoze and othertools will cause duplications and inconsistencies with your data.


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1. Installation:

1.1 Preparation:

User's PC connected to internet.

There is an option for attaching a mobile device to a computer bymeans of USB cable or Bluetooth, or to download the client from ourWAP site through GPRS connection or Wi-Fi if is available.

1.2Installation progress

1.2.1 Installation start. Next message appearing on the screen:

User can press 'NO' to stop the installation process.

By pressing 'YES' it will be continued.



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1.2.2 The setup wizard appears with the correct version number.

Press 'Continue'.

1.2.3 The User may read the "EULA" (license agreement).

After reading please choose the button 'OK' and go to the next screen.

1.2.4 The installation progress starts, status bar appears during the

installation.

1.2.5 Setup finished successfully.



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native 'Messaging' application

The user may adjust settings like, syncing rules, connectivity and cleanuprules, etc', for each data source connection separately.

Emoze main dialog is where the user can add new data sources or removeexisting ones. That's also where the user can control existing data sourcesand adjust their various settings.

To access an account specific (data source) settings and adjustments, placethe focus on the relevant account (data source) and press the 5 way key(joystick), to display relevant options.

For general options (options that are not account specific), while on emozemain dialog, press the left SK button, to open the 'Options' menu.



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2.3Setting up an OWA account

Setting up an account that will work through the Emoze Global Gateway with

the Outlook Web Access as data source:

2.3.1 Select 'Add new account' on emoze main dialog.

2.3.2 Press Select, to select 'Office'



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2.3.3 To use OWA as the data source, select 'Outlook Web Access',press 'Next' and then press 'Next' again on the instructions dialog.

2.3.4 Enter your OWA username and password, enter the OWA domainand URL Server and press NEXT.



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2.3.5 Select the folders you wish emoze to push and press 'Next'.

.



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2.4Setting up Gmail/G. Apps account

Setting up an account that will work with Gmail as the data source:

2.4.1 Select 'Add new account' on emoze main dialog.

2.4.2 To use Gmail or Google Apps as your data source, select 'Pushmy Gmail/Google Apps':



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2.4.3 Enter your Gmail username and password and press NEXT.

Note: The Gmail username suffix "@gmail.com" is pre-entered for userconvenience.

2.4.4 Select the folders you wish emoze to monitor and press 'Next'.

Note: Contacts and Calendar synchronization with Gmail is currently not supported

by our server.



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Sign In process

Once a new account (data source) was added, emoze will attempt to connectto it and Sign In with the username and password provided.

2.5 Synchronization process:

After sign-in was successful emoze will look for an existing mail, contactsand calendar items in the device and will map their IDs to avoid duplications.After mapping is completed it starts receiving the remote items to the device(items are received to device compressed and encrypted), emoze decryptsand uncompresses the data, than it parses the data, constructs Symbian

items and adds them to the Contacts, Calendar and account's Inbox folders,depending on the type of data parsed.Notes:

1. For each new account (data source) added, emoze creates a newmailbox with the account's username as the mailbox name.

2. The mailbox emoze creates features new and unique features, such asoptions to change the font size in a message and 'download ondemand' support.

After all items are retrieved and inserted to the device folders emoze willstay in the mode where it listens and is on standby for new items.

"Periodic Mode" vs. "Always On mode"For rach account, emoze can work in 2 ways: "Always On" (default) and"Periodic Mode".In Always On mode the client maintains the connection and it is in Listeningmode and therefore, it will be notified by the server for any new itemsavailable or if any updates occurred.User can configure the account to "Sleep Mode". In this case the accountstays in Sleep Mode for time defined in "Power saving mode" in the Accountsmenu, or until it gets notification for new items that need to be sent from the

device. In case of clicking on "Send" on an account's menu the accountconnects to the server and will be notified about updates. In Always On modeaccount just listens for notifications from the server and will communicate onlyif it was notified for new items (no traffic will be consumed in both cases, butbattery will be consumed some more in Always On mode).

Note:

While an account is connected, either in "Always On" mode or in "PeriodicMode", emoze will re-establish the connection every time it will need it,even if the connection was aborted via the 'Connection Manager' forinstance. To stop emoze from re-establishing the connection, one must

'Stop' all of the accounts added to emoze.


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Emoze will automatically aborts the connection if there is only one accountconnected and the user select to 'Stop' it or when closing/exiting theemoze application.

The emoze application will automatically launch and connect, if the userattempts to send an email via one of the emoze accounts/mailboxes, whilethe emoze application is not running.

If emoze is running, but the user has stopped the accounts he tries to sendan email from, emoze will NOT automatically establish a connection andsign-in, to send the email.

Important notes:

Emoze supports only 'Meetings' in calendar. Other types, such asanniversary, tasks or reminders, are not supported and will not besynchronized by emoze.

Emoze maps Outlook 'All day events' from the PC, to 'Memo' entries onthe device, (as the PC Suit does).

As mentioned above For each account defined in emoze, emoze createsa new mailbox, with the account's username as the mailbox name, and willplace the account's incoming emails in the account's designated mailbox.

This is done in order to allow the user to easily distinguish betweenincoming emails of different accounts and none emoze related items(transferred files, SMS, MMS items, etc'). And to allow us to add uniquefeatures to the mailbox, such as, an option to change the font size.

Backup/Restore of Emoze application itself not supported, however, emailsand PIM data can be backed up and restored with no dependency withemoze.

Emoze doesn't support Calendar reminders synchronization.

When the application is installed on the phone, it will be automaticallylaunched at the end of the process.

HTML e-mails are displayed in plain text with some links automaticallyadded, even if these links were not existing (links on phone number or e-mail address)

Setting up of OWA account is split to 2 steps if application in portrait mode,but it is split to 4 steps if application in landscape mode.


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Known issues regarding the MTM

When viewing or composing an email while in landscape mode andselecting 'Font size +' from the menu, scrolling up/down dynamicallystretches and shrinks the scroll bar. Stretches when scrolling down andshrinks when scrolling back up, to avoid stepping over the head of theemail.

The 'To', 'From', 'CC', 'Subject' labels, are not resized when changingthe font size while viewing an email.

The 'BCC' field is not available.

Screen refresh when switching between portrait and landscape is a bitslow.

If a mailbox in the messaging application is connected while trying toinstall/uninstall emoze, the messaging application will flash rapidlywhile emoze is trying to close it. (pressing on the left SK will close itand end the loop)

When opening a certain message in the emoze mailbox andimmediately click on the LSK the message view/editor will be closedand won't be opened. User currently should wait until the messageopened completely and than he can send the LSK. This is a minorissue for the application and will be fixed for next version.


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3. Global Options. Global OptionsEmoze main options menu contains various options as follows:Emoze main options menu contains various options as follows:

CaptionCaption DescriptionDescription

Select Selects the control that is in focus

Add account Launches the 'Add new account' wizard

Global Settings Launches the Settings dialog

Statistics Launches the Statistics dialog

Move Let you set the order of appearance of the

accountCheck versionupdate

Checks emoze server for a new version ofemoze client

Help Open our help document in the browser

About Launches the About dialog

Exit Exit emoze

4. Global Settings4. Global SettingsIn addition to account-specific advanced settings, emoze client also hasgeneral/global settings. To access the general settings, press the left SKbutton on emoze main dialog, in order to open the 'Options' menu and thenselect 'Settings'.

In addition to account-specific advanced settings, emoze client also hasgeneral/global settings. To access the general settings, press the left SKbutton on emoze main dialog, in order to open the 'Options' menu and thenselect 'Settings'.



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Caption Default value Available options

Show icon Yes No

ConnectionMode

TCP HTTP

Auto start Yes No

Access point Displays the accesspoint with which emozeestablishes aconnection. Assigned by

the user during the initialsetup.

Available access points on thedevice.

Log level Warning Disable, Errors,Warning, Info,Debug

Add Signature No signature User may enter a customsignature that will automaticallybe added to every outgoingemail.

Note: about Connection mode emoze offer two connection modes,connection using HTTP and the other, using TCP. Devices that can utilize theTCP connection will benefit from much more economic data traffic andtherefore less battery power consumption, while using emoze.

Note:about 'Log Level' When select one of the options other than 'Disable'emoze client will create a log for each of the accounts added to emoze andlog its activities. Currently, all of the log levels options (other than 'Disable'),are identical, providing the same level of activity logging. To view the log,select an active account, select 'Log' from the menu and user the 5 way key tomove to the right most tab (Log).



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Note:

While at least one of emoze accounts is connected, either in "Always On"mode or in "Periodic Mode", emoze will re-establish the connection everytime it will need it, even if the connection was aborted via the 'ConnectionManager' for instance. To stop emoze from re-establishing the connection,one must stop all of the accounts defined in emoze.

Emoze automatically aborts the connection when stopping all of theaccounts defined in emoze or when closing/exiting the emoze application.

The emoze application will automatically launch and connect, if the userattempts to send an email via one of the accounts mailboxes, while theemoze application is not running.

If emoze is running, but the user has stopped all of the accounts defined inemoze and then tries to send an email using one of the accountsmailboxes, emoze will NOT automatically establish a connection and start

the account to send the email. When emoze need to connect to the internet, it will first check if there's

already an open connection and then will try to use it.


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5. Accounts Options. Accounts OptionsEach account added to emoze is managed separately.Each account added to emoze is managed separately.

By selecting an account, the account's options menu is opened, the menuprovide several options as follows:By selecting an account, the account's options menu is opened, the menuprovide several options as follows:

CaptionCaption DescriptionDescriptionInbox Opens the account's Inbox.Stop /Start

Stop / Start the account.

CreateMessage

Create a new email message using the selectedaccount.

Settings Opens the account's 'Settings' dialog.Log Displays the accounts statistics log.Rename Rename the account given nameRemoveaccount

Removes (delete) the selected account and itsmailbox.



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6. Account Settings. Account SettingsEach account added to emoze, can be configured separately, in addition to

synchronization, clean-up and retrieval rules, etc'.

Each account added to emoze, can be configured separately, in addition to

synchronization, clean-up and retrieval rules, etc'.

When selecting 'Settings' from the account's options menu, a dialogs open,providing several options, each opens a dialog, providing the users withcontrol over various aspects of the account.

When selecting 'Settings' from the account's options menu, a dialogs open,providing several options, each opens a dialog, providing the users withcontrol over various aspects of the account.

6.1 Account info:

The 'Account info' dialog provides the following options:

Folders to push Allows the user to enable/disable synchronization of eachof the various PIM data sources on the device.



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Active Days The user can set the account to synchronize mail and PIMfrom, only on certain days of the week.

Active from / Active to The user can set the account to synchronize mailand PIM, only between certain hours of the day.

6.2 Login

The 'Login' dialog allows the user to adjust his username/password and otheraccount relevant information. Each data source may display additional fields,in addition to the username and password fields, as needed by the datasource type.

6.3 Rules:

Each account (data source) set in emoze, allow the user to set its varioussynchronization and retrieval and cleanup rules. Rules are set for eachcategory (Mail, Contacts, Calendar etc') separately; users can set differentsync and clean up rules for each category. Rules can be set for: Calendar,Contacts, Drafts, Inbox and Outbox.



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6.3.1 Calendar:

Here the User can adjust synchronization of a calendar which he uses on PC,with the emoze client. There are four options, which the user can change as

he wishes:



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Show past events Last week Last week/None

Sync future events 1month 2,3,4,5,6,7,8,9,10,11,12months

Delete policy Mobile only Mobile and PC

Note: When the delete policy is set to 'Mobile only', items the user deletes onthe device will not be deleted from the PC. When the delete policy is set to'Mobile and PC', items the user deletes on the device, will be erased from the

PC as well.Press '' when you're done adjusting the calendar rules.

6.3.2 Contacts:

The user can set a delete policy for the contacts category. The behavior is the

same as with the calendar delete policy.

Press '' when you're done adjusting the delete policy rule.



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6.3.4 Outbox:

For the outbox category, the user can adjust the attachment size. By default, itselected like 'Up to 1MB. Can up to: 500KB, 250KB, 100KB, 50KB, 20KB,10KB and can be selected like 'none attachments'

Choose a suitable variant and press 'OK'.



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6.4 Advanced:

The following advanced options are available for each account added toemoze:.


Schedulecleanup

Every Hour Disabled; Twice a day; Once aday.

Notify newmessages

No Yes

Synchronizationof Subfolders

No Yes

Email

notificationTone

No sound A list of available sounds on to

the phone.

Default View Text Text or HTML

Email LEDnotification

For 5 minutes Disabled, for 5 or 10 minutes

Heartbeat 4 Choose from 1-10

- Note about 'Notify new messages': when user gets alert notifications on newemails, pressing the 'Show' button (left SK button) on the alert, leads him tothe relevant mailbox.



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7.2 Account log

To access an account log, select an account using the 5 way navigation key

or by selecting 'Select' from the menu and then select 'Log' from the menu.

The log dialog contain three tabs, the 'Standard' tab, shows the followinginformation:

Last Connectionthe last time you connected to emoze.

Last System CheckThe last time emoze connected to server or brought mail and PIM on thehandset or the mail account.

Total DownloadThe total quantity of data downloaded to the handset since the last reset ofcounters.

Total UploadThe total quantity of data sent from the handset to your mail account since thelast reset of counters.

Reset countersSelect this button to reset (set to zero) the two Total counters. Note that itresets also the Items Counter.

The 'Received' tab, displays the number of items that were received from theserver for the selected account.

The 'Log' tab, displays connection related activity, to assist the user when hecontact emoze support regarding connectivity related difficulties.



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8. Emoze MailboxAs mentioned on a previous section, emoze installation creates a new mailboxfor each account (data source) added to emoze. The mailbox name matches

the related account's username. The mailbox icon reflects the account's datasource type used.

Email items received by emoze, are placed in the 'emoze' mailbox, relevant tothe account they were received from.

Emails in the mailbox may be

represented by one of the following icons:

For emails with an un-read status

For emails with a read status

For emails with an already downloaded attachment (read / unread)

For emails that their attachment download is in progress (read / unread)

For emails that were forwarded.

For emails that were replayed.

At the right side of the screen, each email may get the paper clip icon, to

indicate if the email contains an attachment or not. Only emails that have the



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or icons, are emails that their attachment was downloaded to thedevice and may be accessed.

Emails that have either the icon, or the icon, and have a paper clipindicator at the right side of the screen are emails that their attachment shouldbe downloaded before it can be accessed.

Subfolders get the icon.

8.1 Attachments download

Emoze supports selective attachments download. The user is able to view theavailable attachments for a selected email (via the open email's contextmenu) and select the attachments he wishes to download/open (if the

attachment was already downloaded).

An open email context menu contains the option 'View Attachments',selecting it, will display all of the associated attachments to the open email:

Selecting an attachment will bring up an alert, asking the user if he wishes todownload the attachment, emoze will also try to take an educated guess, andalert the user if the user might not be able to open the file on the device due tothe file type.

Emoze does that by checking the file's suffix and comparing it to a list ofcommon file types that are open-able by most of the mobile devices. If emozedoesn't recognize the file suffix as open-able, it will display an alert, alertingthe user that he might not be able to open the file on the device. If emozedoes recognize the file suffix, it will go on with the download process withoutfurther notice.

While an attachment is being downloaded, the user has the option to select'Cancel download' from the menu and abort the download process. There aretwo ways to abort the download process; the user can abort the download fora specific attachment file (if the email contains multiple attachments) or for all

of the attachments in the email.



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To abort the download of all of the attachments, the user needs to highlightthe email in the emoze mailbox and select 'Cancel download' from the optionsmenu. To abort the download of a specific attachment, the user need to openthe email, select 'View attachments' from the menu, highlight the attachmenthe wants to cancel and press the 'Select' button (left SK button), the user willbe asked to confirm the cancellation and once confirmed, the downloadprocess will abort.

Once the attachment is downloaded, the user will be able to open it (if the filetype is supported by the system), by selecting it again.

When an attachment is being downloaded, its icon changes to:

Once the attachment was downloaded, the attachment's file icon will change

to either the icon commonly associated with the file type,like:

Or to a generic icon:

8.2 Emoze mailbox menu options

The following options are available for highlighted emails:

Option name Options description Available for:Open Native option All emailsDownload attachment Emoze option - Fetches

the attachment from thedata source

Emails that theirattachment was not yetdownloaded

Forward Native option All emailsReply Native option All emailsMessage details Native option All emails

Mark as Read Native option Unread emailsMark as Unread Native option Read emailsCreate message Native option All emailsDelete Native option All emailsFind Native option All emailsSort by Native option All emailsCopy to folder Native option All emailsMark/Unmark Native option All emailsHelp Native option All emailsExit Native option All emails



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When opening an email, the following options may be available:

Option name Options description Available for:View as HTML Switches the email display

to HTML modeHTML based email. Theoption appears whileviewing the email in TEXTmode

View as Text Switches the email displayto Text mode

HTML based email. Theoption appears whileviewing the email in HTMLmode

Viewattachment

Emoze option Displays alist of the availableattachments for the

selected email

Emails with attachment

Reply Emoze option Operatesas expected

All emails

Forward Emoze option Operatesas expected

All emails

* Messagedetails

Emoze option Displaysdetails about the message

All emails

Delete Emoze option Operatesas expected

All emails

* Font size + Emoze option increasesthe font size

All emails

* Font size - emoze option decreasesthe font size

All emails

Back Emoze option Operatesas expected

All emails

* Will not appear when editing an email.


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8.3 Sending an email with emoze

To send an email using one of the emoze mailboxes, select 'New message'

on the device's 'Messaging' application, and then select one of the accountsyou've added to emoze, to send the email.

Emoze also function as one of the available options to send items from thedevice, (Contacts, Calendar, Picture, Files etc'), so each item's context menu,also contains the option to send the item via one of the accounts added to

emoze, when selecting 'Send by Email'.



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9. Exit emoze Client

Exit from the emoze Client by selecting 'exit'from emoze's 'options' menu.

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