10 Engagement Lessons Learned From 1 Million Survey Answers
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Transcript of 10 Engagement Lessons Learned From 1 Million Survey Answers
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learned from WORKPLACE INSIGHTS10 JAW-DROPPING
1 MILLION SURVEYANSWERS
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Engagement is hard.
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Dan Benoni CEO & COFOUNDER
Biggest Engagement Pitfalls2
10 Actions To Improve3
1 How to Be A Better Leader
THIS SESSION WILL TEACH YOU:
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GET ACCESS TO THIS FREE WEBINAR
View The Recording
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Imagine a boat race…
Team Blue • 10 are rowing
Team Red • 2 are rowing • 6 are sleeping • 2 are trying to sink the boat
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Who will win?
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25% engaged
20% actively
disengaged
55% disengaged
www.dalecarnegie.com/employee-engagement Gallup’s ongoing survey of the American workplace, http://businessjournal.gallup.com/content/162953/tackle-employees-stagnating-engagement.aspx
Average workplace
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Page title
$500,000,000,000 wasted / year
75% disengaged
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Corporate Leadership Council: http://www.hci.org/blog/we-re-engaged Tower Watson: http://www.towerwatson.com/ Accenture: http://www.accenture.com/SiteCollectionDocuments/PDF/harnessing.pdf 202% from Gallup Research
High Employee Engagement leads to...
�+87% Employee Retention
�
+16% Profitability & Productivity
�
2x Customer
Loyalty
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Page title
measured?“Engagement”… can it really be
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Page title
measured?“Engagement”… can it really be
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10 Metrics of Employee Engagement
Recognition
Feedback
Happiness
Personal Growth
Satisfaction
Wellness
Ambassadorship
Rel. with Managers
Rel. with Colleagues
Company Alignment
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Officevibe is used all over the world. That means global, real-time data.
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Officevibe is used all over the world. That means global, real-time data.
1,000+organizations
150+countries
1,000,000+data points
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Officevibe is used all over the world. That means global, real-time data.
We picked the 10 most important insights that you
can use today to be an even better leader.
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Highlight insights2
Actions to take3
1 DefineFor each of the 10 employee engagement drivers…
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Visit officevibe.com/state
Get all the free bonuses & extra tips…
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Let’s start.
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Learned From
10 Essential Employee Engagement Lessons
1 Million Survey Answers
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officevibe.com/state
“The acknowledgement of a job well done.”
Recognition
EMPLOYEE RECOGNITION
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officevibe.com/state
of employees feel like they don’t get enough praise.
%65Recognition
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officevibe.com/state
“How often should you be praising employees?”
Recognition
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officevibe.com/state
You should be praising at least once a week.
According to Gallup:
Recognition
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officevibe.com/state
How often do you usually get praised?
Never
9%
Every quarter
26%
Every month
38%
Every week
27%
PRAISING FREQUENCY
Recognition
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officevibe.com/state
COST OF RECOGNITION
= ?
Recognition
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officevibe.com/state
Do you think it’s better to give praise, or buy someone a gift?
82%
18%
COST OF RECOGNITION
Give praise
Buy someone a gift
Recognition
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officevibe.com/state
3 Simple (& Free) Ways to Recognize
Send a personal email2
Write a “thank you” post-it3
1 Highlight them at the next meeting
… for more ideas
YOUR TO-DO
Recognition
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Get Great At Employee Recognition
Get The Guide
Read this guide to learn everything you need to know about employee recognition
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officevibe.com/state
Feedback
“The ongoing exchange of information to
improve performance.”
EMPLOYEE FEEDBACK
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officevibe.com/stateofficevibe.com/state
of employees have to wait more than 3 months to get feedback from their manager.
%35Feedback
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officevibe.com/state
Do you think receiving feedback regularly is a good thing?
96%
4%
FEEDBACK FREQUENCY
Yes!
No
Feedback
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officevibe.com/state
On a scale from 0-10, how valuable is the feedback you receive?
FEEDBACK QUALITY
0 1 2 3 4 5 6 7 8 9 10Not valuable at all
Very valuable
Feedback
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officevibe.com/state
On a scale from 0-10, how valuable is the feedback you receive?
FEEDBACK QUALITY
of employees think the quality of the feedback they receive could be improved.
%65
Feedback
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officevibe.com/state
4 Tips For A Better Feedback Loop
Follow the 3x3 Rule. Be Specific & Honest. (3 specific praises & 3 opportunities to improve)
3
Use employee feedback platforms4
2 Ask for permission (I'd like to give you some feedback about ___, is that okay with you?)
YOUR TO-DO
1 Feedback Culture + Structure (1-on-1s, OKRs, Weekly Checkins)
Feedback
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Give Better Feedback
Get The Guide
Learn how you can start giving more meaningful feedback to
your team.
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officevibe.com/state
“Feeling pleasure or contentment,
at work & at home.”
EMPLOYEE HAPPINESS
(≠ ENGAGEMENT)
Happiness
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officevibe.com/state
Someone might be happy at work, but that doesn’t necessarily mean they are working hard and productively on behalf of the organization.
While company game rooms, ping-pong and Friday keg parties are fun—and may be beneficial for other reasons—making employees happy is different from making them engaged.
“Kevin Kruse
Happiness
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officevibe.com/state
of employees leave work feeling “unhappy and drained” every day.
%25Happiness
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officevibe.com/state
On a scale from 0-10, how happy are you at work this week?
0 1 2 3 4 5 6 7 8 9 10Very unhappy
Very happy
Happiness
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officevibe.com/state
On a scale from 0-10, how happy are you at work this week?
of employees are feeling ‘very unhappy’, ‘unhappy’ or ‘neutral’ at work.
%75
Happiness
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officevibe.com/state
3 Biggest Pitfalls of Employee Happiness
Be Data-Driven3
2 Employee Happiness ≠ Perks
YOUR KEY TAKEAWAYS
1 Employee Happiness ≠ Engagement (Focus on the commitment to the organization)
Happiness
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officevibe.com/state
Personal Growth
“Having enough skill mastery, autonomy and
purpose to evolve in your career.”
PERSONAL GROWTH
*inspired by Drive, by the author Daniel Pink.
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officevibe.com/state
Personal Growth
of employees don’t believe there are significant career advancement opportunities for them.
%57
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officevibe.com/state
Personal Growth
MASTERY:of employees haven’t improved their skills significantly in the past year.
%53AUTONOMY:
of employees feel like they don’t have enough autonomy
%42PURPOSE:
employees are either indifferent or don't know much about their company's mission.
%25
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officevibe.com/state
3 Steps To Improve Personal Growth
Set a clear vision & mission (Purpose) (Remind it every month, make it memorable and visible)
3
2 Focus on freedom (Autonomy) (Avoid micro-management, use OKRs, empower employees with goals)
YOUR TODO
1 Invest to in continous learning (Mastery) (Training, online course, etc)
Personal Growth
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officevibe.com/state
Satisfaction
“Contentment regarding salary, benefits, work conditions & clarity of
expectations.”
EMPLOYEE SATISFACTION
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officevibe.com/state
Satisfaction
of employees don't see themselves working at their company one year from now.
%15
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officevibe.com/state
Satisfaction
of employees are not satisfied with the benefits package that they have
%50of employees don’t think they are paid fairly for their work
%33
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officevibe.com/state
My colleagues
40%
Learning
38%
Benefits
12%
Pay
10%
Satisfaction
Which of the following is most important for you at work?
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officevibe.com/state
3 Simple Hacks To Improve Satisfaction
Use an Anonymous Feedback Platform (Every employee has a piece of the solution to improve satisfaction)
3
2 Focus on Small Wins (Simple solutions are often the best ones)
YOUR TODO
1 Clarity Expectations (People love clear challenges)
Satisfaction
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officevibe.com/state
“State of being in good physical and mental
health.”
EMPLOYEE WELLNESS
Wellness
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officevibe.com/state
60of employees notice that their job is taking a toll on their personal life.
%
Wellness
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officevibe.com/state
of employees are either constantly sleep-deprived or tend to lack some sleep.
%42of people consider themselves stressed at work.
%48
Wellness
of employees take work home to complete
%71
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officevibe.com/state
Wellness
3 Cheap Employee Wellness Initiatives
Stop offering sodas (Yup, sodas are THAT bad)
3
2 Offer Free Fruits (Use online services for office snack deliveries)
IDEAS
1 Monthly Healthy Potluck (Paper with 2 columns: name + what people bring)
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officevibe.com/state
Ambassadorship
“The pride employees have for their work & their
likeliness to recommend the organization.”
AMBASSADORSHIP
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officevibe.com/state
59of employees wouldn’t recommend their organization as a good place to work.
%
Ambassadorship
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officevibe.com/state
Ambassadorship
0 1 2 3 4 5 6 7 8 9 10Very Unlikely
Very Likely
On a scale from 0-10, how likely are you to recommend this organization as a good place to work? Why?
ENPS® (EMPLOYEE NET PROMOTER SCORE®)
18Average
eNPS
Detractors Promoters
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officevibe.com/state
3 Tips To Improve Ambassadorship
Share the Results & Involve Employees (Transparency is key)
3
2 Analyze Qualitative Results (Analyze the “Why” of your reasons)
YOUR TODO
1 Know What Your eNPS Is (You can only improve what you can measure)
Ambassadorship
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officevibe.com/state
35of employees wish their manager communicated more frequently with them.
%
Relationship with Managers
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officevibe.com/state
Relationship with Managers
of employees never spent time with their managers outside of work
%38of those say they’d like to spend more time with their manager.
%68
Have you ever spent time with their managers outside of work? If not, would you like to?
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officevibe.com/state
Relationship with Managers
3 Tips For Better Relationships with Managers
Encourage Informal Gatherings (Opportunities for managers and employees to connect)
3
2 Have Regular One-on-Ones (Make it about the employee. Listen a lot.)
YOUR TODO
1 Collect Feedback through Pulse Surveys (Guessing what employees want is always a bad idea)
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Become A Better Leader
Get The Guide
Read this comprehensive guide on how to be a better
leader for your team.
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officevibe.com/state
37of employees don't think they have enough social interactions with their colleagues.
%
Relationship with Colleagues
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officevibe.com/state
62of employees eat alone at their desk and work during lunch hours
%
Relationship with Colleagues
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officevibe.com/state
How To Build Better Colleague Relationships
www.FaceGame.io (Help employees remember names easily)
3
2 Promote Social Events (No need to be fancy)
IDEAS
1 Encourage People To Lunch Together (It’s tough to know your colleagues if you never talk to them)
Relationship with Colleagues
.io
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officevibe.com/state
“How well employees know the values & mission of the
organization, and if they align themselves
with them.”
COMPANY ALIGNMENT
Company Alignment
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officevibe.com/state
38of employees don’t believe their company’s core values align with their personal values.
%
Company Alignment
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officevibe.com/state
Company Alignment
33of employees say that they aren’t reminded of the mission often enough.
%
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How To Boost Company Alignment
Focus on the Onboarding (Employees are more receptive at that moment)
3
2 All-Hand Meeting Mission Reminders (Use events to remind employees of the mission)
IDEAS
1 Make Your Values Visible (Reception Wall. Shirts. Mouse pads. Be creative.)
Company Alignment
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So what did we learn here?
Focus on the right metric2
Tools to improve engagement3
1 Start by measuring
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