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Training Overview

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Agenda

• RTAP Safety/Security Suite• Overview of Emergency Procedures

Module• Recap of Instructor Support Materials• Discussion of Product Roll Out Strategies

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RTAP Safety/Security Modules

• Safety Training And Rural Transit (START)

• Problem Passengers: Challenging Situations

• Emergency Procedures for Rural Transit Drivers

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Emergency Procedures

Course Outline

– Learner’s Guide• Preparedness• Hazards & Threats• Emergency Procedures

– Exercises– Case Studies– Quizzes

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Course Objectives

By the end of this course participants should be able to:

– Identify common transit safety hazards and security threats

– Describe the kinds of training transit drivers should receive

– List essential onboard emergency equipment– Explain the connection between personal

lifestyle and public safety– Demonstrate standard procedures to follow in

case of an emergency

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Unit 1 – Preparedness

• Introduction • Driver Training Requirements• Vehicle Readiness• Personal Preparedness

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Driver Training Requirements

• Agency Policies & Procedures

• Defensive Driving• Vehicle and Lift

Operations• Customer Service• Emergency

Response Training– NIMS & ICS– CPR / First Aid

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Vehicle Readiness

• Pre-Trip Inspection• Emergency Equipment• En Route Inspection• Post-Trip Inspection

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Personal Preparedness

• Mental Preparation– Relaxation,

Anticipation, Action

• Physical & Emotional Conditions– Mind, Body, Spirit

• Health Risks– Smoking– Exercise & Nutrition– Drugs & Alcohol– Stress

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Exercise 1 – Proactive Health

• Reviewing list of conditions that affect driving behavior

• What will YOU do to prevent :– Fatigue– Stress

• What will YOU do to improve :– Health – Nutrition

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Exercise 2 – On Board

• Emergency Equipment• Emergency Exits• Wheelchair Lift - Electronic

and Manual Operation• Web cutter practice• Drag and carry techniques

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Quiz 1

• Fit for duty includes…• The purpose of the pre-trip inspection is…• The 5 life safety items that must be on

your vehicle are…• Your most important driver safety tool is…• Signs of tampering include…

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Unit 2 – Hazards & Threats

• Accidents and Incidents• Acts of Nature • Hazardous Materials • Critical Infrastructure • Criminal Activity • Terrorism

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Accidents & Incidents

• Passenger slip, trip, bump, or fall• Passenger illness or medical emergency• Blood of bodily fluid spill• Vehicle breakdown• Onboard fire• Vehicle going off-road• Vehicle collision• Injuries and fatalities

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Acts of Nature

• Darkness• Dust storms• Rain, snow, sleet, fog and ice• Forest Fire/Wildfire• Flooding • Tornado/high winds• Hurricane • Earthquake • Landslide/avalanche Thunderstorms

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Hazardous Materials

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Toxic Chemical Release

• Two or more people experiencing difficulty breathing, uncontrollable coughing, collapse, seizure, nausea, blurred vision or disorientation

• A cloud, mist, fog, fine powder, dust, liquid or oily residue, or pungent odor

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Critical Infrastructure

• Electricity• Fuel• Telecommunications• Radio, TV, Internet

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Criminal Activity

• Minor– Fare evasion– Vandalism– Property theft

• Serious– Robbery – Assault– Homicide

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Terrorism

• Political, not personal• Top 5 terrorist tactics:

– Bomb– Armed attack– Kidnapping – Arson– Assassination

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Different & Difficult

• Physical Disabilities • Cognitive Disabilities• Communication Challenges• Cultural Differences• Fear-centered Behavior

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Dangerous

• Warning Signs• Visible agitation• Intense or unbroken eye

contact• Raised voice or shouting• Voiced threats or

expletives• Threatening body posture• Suggestion or evidence of a weapon• Known history of violent behavior

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Case Study 1

Trespassing

• You are scheduled to report at the yard at 5:00 AM.

• You arrive a few minutes early, check in, and walk out to the where the buses are parked.

• You notice two young men walking in your direction from a row of parked buses.

• When they see you they change direction and quickly exit the bus yard.

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Case Study 1

Trespassing

• Does this event trigger concerns?• Should you report this incident? • What would you report, and to whom?• How do you ensure your vehicle has not been

vandalized or tampered with? • Are there low cost/no cost things your agency

could do to improve security?

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Case Study 2

Descriptions

• In a moment you’ll see a picture of the “two young men”

• The picture will be displayed for 10 seconds

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Case Study 2 - Descriptions

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Case Study 2

Descriptions

• Working individually write down every detail you can remember about these two men. You have 3 minutes to complete this task.

• Working as a team develop a single composite description of the two men.

• How are the descriptions from each team similar? How do they differ?

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Case Study 2 - Descriptions

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Case Study 2

Descriptions

• How accurate were the descriptions? • Which team developed the most complete

and accurate description?

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Quiz 2

• The cause of most accidents is…• Visual recovery time refers to…• When road conditions are adverse you should…• Warning signs of a dangerous passenger include…• Warning signs of a toxic release include…

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Unit 3 – Emergency Procedures

• 7 Steps to Managing Any Crisis

• Protocols for Probable Incidents– Accidents and Incidents– Acts of Nature – Hazardous Materials – Critical Infrastructure – Criminal Activity – Terrorism

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7 Steps of Crisis Management

1. Assess the Situation 2. Notify Dispatcher / Request Aid3. Protect Yourself 4. Protect Others 5. Secure the Vehicle 6. Gather Incident Information 7. Complete Post-Incident Reports

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Crisis Management Flowchart

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Accidents & Incidents

1. Assess the Situation

• Check to see if you are injured or in immediate danger

• Check on passenger injuries.• Check your location. • Check the condition of the vehicle• DO NOT move your vehicle unless:

– Instructed to do so by law enforcement, or – Leaving the vehicle where it is would expose

the passengers to greater danger

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Accidents & Incidents

2. Notify Dispatcher / Request Aid

• Precise location • Type of emergency and description of what

occurred • Number of passengers• Nature and severity of any injuries• Type of help you will need from police, fire and

EMS • Whether or not you are blocking traffic • Whether or not the vehicle can be safely moved

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Accidents & Incidents

3. Protect Yourself

• Ensure that you are not injured • Once you are sure you are safe, focus on

your passengers.

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Accidents & Incidents

4. Protect Others

• Keep passengers on the vehicle unless remaining in place presents a life safety hazard

• Keep everyone together, safe, and protected Identify and assist injured/ill passengers

• Reassure passengers with status updates• Evacuate vehicle only if necessary

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Accidents & Incidents

5. Secure the Vehicle

• Unless you have been in an accident move the vehicle off the roadway to a safe location

• Set the brakes, turn off engine, turn on 4-way flashers, turn on the four-way flashers

• Block or curb tires to prevent rollaway • Set flares / triangles to warn approaching

motorists

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Proper Triangle Placement

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Accidents & Incidents

6. Gather Incident Information

• Have passengers and witnesses complete courtesy cards to submit with your report

• Collect information from other driver(s) and first responders

• Answer questions asked by first responders• Do not make unsolicited statements• Do not speak to the media

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Accidents & Incidents

7. Complete Post-Incident Report

• Complete your post-incident report promptly to capture details when they are fresh

• Make particular note of anything unusual about the incident, the accident scene, the victims, etc.

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Onboard Incidents

How might these steps differ for:

• Mechanical Breakdown• Onboard Fire • Bodily Fluid Spill• Seizure• Stroke• Heart Attack

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Vehicle Evacuation

When to Evacuate

• Evacuating is an action of last resort• You MUST evacuate if:

– A fire or other condition (leaking fuel) makes the vehicle unsafe

– The position or location of the vehicle is dangerous, and it cannot be moved

– The driver is instructed to do so by system management, law enforcement, or fire/rescue

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Vehicle Evacuation

Evacuation Procedures

• Identify at least two escape routes and safety zones • Assess the condition of passengers• Determine assistance required, and enlist aid• Calmly instruct passengers to evacuate through the

identified exit(s) to the designated safety zone• Warn passengers of any hazards• Evacuate ambulatory passengers first• If evacuating through windows or roof hatches

you will need assistants both inside and outside the vehicle

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Vehicle Evacuation

Evacuating Non-Ambulatory Passengers

• Use web cutter to cut through all securement straps

• Use the lift if possible (electronic or manual control)

• Drag and carry techniques

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Acts of Nature

• Reduced Visibility • Reduced Traction• Reduced Control• Damaged Infrastructure

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Hazardous Materials

• Fuel-Related Incidents • Natural Gas Ruptures• Toxic Chemical Spills• Radiological Emergencies

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Critical Infrastructure

• Continuity of Operations• Traffic Control• Communications • HVAC

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Criminal Activity

• Be On the Look Out (BOLO)– Notify dispatch @ suspicious people/behavior– Remember descriptions, details

• Dangerous Passengers• Violence or Weapons• Hostage Situation

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Terrorism

7 Signs of Terrorism

• Surveillance Activities• Information Requests• Security Breaches • Supply Acquisition • Suspicious Activity • Suspicious Behavior• Suspicious Credentials

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Suspicious Packages

• H-O-T Test– Hidden– Obvious– Typical

• I.E.D.s• Chemical/Biological/Radiological

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Case Study 3

Accident

• It is 4 p.m. on a hot summer afternoon• You have on your bus:

– A middle-aged war veteran paralyzed from the waist down in a powered wheelchair

– An elderly woman who is very hard of hearing– A young man with cognitive disabilities

• While at a red light you are hit from behind, pushed into the intersection and struck by a second car

• The woman and the young man are thrown from their seats and injured

• Your front door and wheelchair lift are blocked

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Case Study 3

Accident

• List your hazards and challenges• List your “action steps” • Put the steps in priority order• Identify what resources you will need • Develop bullet points for your call to dispatch• Simulate transmission to dispatch to report the

accident and request assistance.

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Case Study 4

HazMat

• It’s 4 p.m. on a snowy Tuesday• You have 10 passengers on board• Both wheelchair securement areas are occupied• You are on the freeway in bumper-to-bumper traffic• A rail line parallels the freeway, a freight train slowly

passing the gridlocked traffic• You hear a loud groan and watch as the train derails• Smoke billows from the wreckage• Vapor begins collecting in the low-lying hollow

between the road and the rail line

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Case Study 4

HazMat

• List your hazards and challenges• List your “action steps” • Put the steps in priority order• Identify what resources you will need • Develop bullet points for your call to dispatch• Simulate transmission to dispatch to report the

accident and request assistance.

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Case Study 5

Difficult/Dangerous Passenger

• You are driving a fixed route circulator bus• You pick up a regular passenger. He is ‘different’• He starts ranting – to no one in particular – about

the government, taxes, and corruption • He uses profanity and makes ethnic slurs• You ask him to tone it down, but he refuses• Looking at him in your mirror you notice that he is

cradling a small pistol in his lap

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Case Study 5

Difficult/Dangerous Passenger

• List your hazards, threats, and challenges

• List your “action steps” • Put the steps in priority order• Identify what resources you will

need• How would you contact your dispatcher?• What information would you transmit?

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Quiz 3

• When faced with a bodily fluid spill you should…• You should evacuate your vehicle when…• When dealing with a dangerous passenger…• If you find a suspicious package…• If you witness two or more people exhibiting the

same symptoms at the same time…

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Course Review

• Preparedness – Personal preparedness– Driver training– Vehicle readiness

• Hazards & Threats– Accidents and Incidents– Acts of Nature – Hazardous Materials – Critical Infrastructure – Criminal Activity – Terrorism

• Emergency Procedures– 7 Steps to Manage Any Crisis– Protocols for Probable Incidents

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Course Materials

• Learner’s Guide• Instructor’s Guide• Videos• PowerPoint• DVD• Elearning Disc

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Instructor’s Guide

• Training Basics• Adult Learners• Lesson Plans• Quizzes• Exercises• Support Materials

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Delivery Strategies

• Self-paced elearning• Instructor Led Training• Discussion-based Exercises• Functional Exercises/Drills

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Thank You!

• Gary Gleason, Vice PresidentNusura, Inc.970-948-7680

gary.gleason@nusura.com

• Patti Monahan, Executive DirectorNational Rural Transit Assistance Program888-589-6821

pmonahan@NationalRTAP.org