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THOUGHTFULNESS AND REFLECTION

WITHIN BRISTOL’S HOMELESSNESS AND COMPLEX

NEEDS PROVISION

Aileen Edwards, Second StepMarch 2015

Second Step

Specialising in mental health and complex needs

Homelessness, housing and community support; psychological therapies, volunteering

West of England

Lead for Bristol BIG Lottery Fulfilling Lives Programme – Golden Key

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The issues

Clients with multiple needs Some hidden needs including complex

trauma Often poor coping skills, poor social

skills, challenging presentations Often negative experiences of services,

many excluded Demanding work for staff, can get

reactive to situations, blame, stuck

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Our response

Developing Psychological Informed organisation

Psychologically Informed Environments Recovery approach: hope and meaning Better understanding clients’

psychological and emotional needs Improving the ways we work and

support staff

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Psychological Informed

1. Psychological Framework2. Managing Relationships3. Physical Environment and Social

Spaces4. Staff Training and Support5. Evaluation of Outcomes

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Psychological Informed

Reflective practice Psychologically informed

interventions Staff opportunities: mindfulness

courses; Acceptance and Commitment Therapy

Clients: Mindfulness; Managing emotions courses

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Psychological Informed

Thoughtfulness, reflection and attention on our relationships and ways we deliver services.

How do clients present? How do we respond?

Informing, developing services

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8 year system and cultural change to improve Bristol services for people farthest away from services

Psychologically informed sector Reflective practice throughout

programme Developing leadership/agency

ability to witness

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Golden Key