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1 The Sales & Colection Process Slide 2 2 Horizontal View OE/S 1. Customer places order Slide 3 3 Horizontal View OE/S 2. Sales order department requests credit approval from the credit department Slide 4 4 Horizontal View OE/S 3. Credit department informs sales order department of disposition of credit request Slide 5 5 Horizontal View OE/S 4. Sales order department acknowledges order to the customer Slide 6 6 Horizontal View OE/S 5. Sales order department notifies shipping department of sales order Slide 7 7 Horizontal View OE/S 6. Sales order department notifies warehouse and B/AR/CR process of shipment Slide 8 8 Horizontal View OE/S 7. Warehouse sends completed picking ticket to shipping Slide 9 9 Horizontal View OE/S 8. Shipping department informs sales order department of shipment Slide 10 10 Horizontal View OE/S 9. Shipping department informs carrier, B/AR/CR process, and general ledger process of shipment Slide 11 11 Vertical Perspective of the OE/S System Slide 12 12 OE/S Context Diagram Slide 13 13 OE/S Level 0 DFD Slide 14 14 OE/S Level 1 DFD: Validat e Sales Order Slide 15 15 Level 1 DFD: Complete Picking Ticket Slide 16 16 Level 1 DFD: Execute Shipping Notice Slide 17 17 Entity- Relationship Diagram for OE/S Process Slide 18 18 OE/S Process Flowchart Slide 19 19 Control Matrix for OE/S Slide 20 20 OE/S Control Matrix, Contd. Slide 21 21 Horizontal View B/AR/CR 1. Shipping department informs the accounts receivable department (billing section) of shipment. Slide 22 22 Horizontal View B/AR/CR 2. Accounts receivable department (billing) sends invoice to customer. Slide 23 23 Horizontal View B/AR/CR 3. Accounts receivable department (billing) informs general ledger process that invoice was sent to customer. Slide 24 24 Horizontal View B/AR/CR 4. Customer, by defaulting on amount due, informs credit department of nonpayment. Slide 25 25 Horizontal View B/AR/CR 5. Credit department recommends write-off of the receivable and informs accounts receivable department. Slide 26 26 Horizontal View B/AR/CR 6. Credit department, by changing credit limits, informs sales order department to terminate credit sales to customer. Slide 27 27 Horizontal View B/AR/CR 7. Accounts receivable department informs general ledger process of write-off. Slide 28 28 Horizontal View B/AR/CR 8. Customer makes payment on account. Slide 29 29 Horizontal View B/AR/CR 9. Cashier informs accounts receivable department (cash applications section) of payment. Slide 30 30 Horizontal View B/AR/CR 10. Cashier informs general ledger process of payment. Slide 31 31 B/AR/CR Context Diagram Slide 32 32 B/AR/CR Level 0 DFD Slide 33 33 B/AR/CR Process Diagram 1 Perform Billing Slide 34 34 B/AR/CR Process Diagram 2 Manage Customer Accounts Slide 35 35 B/AR/CR Process Diagram 3 Receive Payment Slide 36 36 E-R Diagram (Partial) for B/AR/CR Slide 37 37 Billing Function System Flowchart Slide 38 38 Control Matrix for Billing Process Slide 39 39 Cash Receipts System Flowchart Slide 40 40 Cash Receipts Control Matrix Slide 41 41 Sales/Collection Business Process in Enterprise Value Chains Slide 42 42 REA Sales/Collection Business Process Level Pattern