1 The ROI of Great Address Quality National Postal Forum March 16 – 19, 2014 Edward Wanta –...
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Transcript of 1 The ROI of Great Address Quality National Postal Forum March 16 – 19, 2014 Edward Wanta –...
1
The ROI ofGreat Address Quality
National Postal ForumMarch 16 – 19, 2014
Edward Wanta – Product Information SpecialistUnited States Postal Service®
Paula Stoskopf – Director of Industry AffairsFairrington Transportation
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Overview What is a quality address How address validation tools can help Address validation scenarios Keeping up with your customers
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Great Addressing Is Important!A quality address helps:
Acquire customers Retain existing customers Increase response rate Keep postage costs in check
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Address Validation is one of the key components to your mailing process
Addresses that do not validate are at risk of non-delivery
Databases go “stale” over time without continually updating the information
There are many reasons an addresscan fail. You need to ensure they are:• Complete• Correct• Current
Why Address Validation Matters
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Can You Recognize a Bad Address?
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Can You Recognize A Bad Address?
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Physical Address UAA
Missing Apt or Ste Number
Incorrect Number
Incorrect Recipient
Missing Number
Missing RR or Box Number
Incorrect Street Name
ACME PRODUCTS4759 WESTERN STNEW YORK NY 10022-5279
CARL SHULER1414 LAKE ST APT CHICAGO IL 60614-1905
CARL SHULER1914 LAKE ST APT 3ACHICAGO IL 60614-1910
CARL BROWN1414 LAKE ST APTCHICAGO IL 60614-1910
CARL SHULER LAKE ST APT 3ACHICAGO IL 60614-1910
CARL SHULERPO BOX CHICAGO IL 60614-1910
398
226
134
56 48 47
Million
s o
f P
ieces CARL SHULER
1414 LARK ST APT 3ACHICAGO IL 60614-1910
Common Address Quality ProblemsM
illion
s o
f P
ieces
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Total Address Quality
Update
Standardize
Validate
CASS Certified™
CASS Certified™
LACSLink® / DPV®
LACSLink® / DPV®
SuiteLink®
SuiteLink®
AEC / AECII®
AEC / AECII®
NCOALink®
NCOALink®
ANKLink®
ANKLink®
ACSACSTMTM
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Update
Standardize
Validate
CASS Certified™
CASS Certified™
LACSLink® / DPV®
LACSLink® / DPV®
SuiteLink®
SuiteLink®
AEC / AECII®
AEC / AECII®
NCOALink®
NCOALink®
ANKLink®
ANKLink®
ACSACSTMTM
Products to Use to Achieve Quality Addressing
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What is a Quality Address?A quality address is defined when:All necessary elements are complete and correct…
Pre-directional
Primary address number
Street name
Street suffix
Post-directional
Secondary identifier
Secondary number
City
State
ZIP + 4® code
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What Is A Standardized Address?Address elements are printed on envelopes in standard format:
Format all lines of the address with a uniform left margin
Uppercase letters are preferred on all lines of the address block
Fully spell out or abbreviate words using USPS® standard abbreviations• www.usps.com• ribbs.usps.gov
Publication 28, Postal Addressing Standards
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Address Standardization Does Help
There are many CASS Certified™ tools; each is unique with different strengths
Evaluate what’s available and choose which best fits your needs
CASS Vendor List available on:• https://ribbs.usps.gov/files/vendors/#index.txt
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Update
Standardize
Validate
CASS Certified™
CASS Certified™
LACSLink® / DPV®
LACSLink® / DPV®
SuiteLink®
SuiteLink®
AEC / AECII®
AEC / AECII®
NCOALink®
NCOALink®
ANKLink®
ANKLink®
ACSACSTMTM
Products to Use to Achieve Quality Addressing
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SomeCommon Scenarios . . .
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LACSLink® Product Provides a database of municipality-introduced address
changes
The data is provided by USPS® through the LACSLink product
• Conversions come into the database from Postal carriers and municipalities
Updating the addresses using LACSLink data ensures deliverability and prevents further UAA mail
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It reassigns rural addresses to a more friendly format that is more easily accessible by emergency services
Example:RR 2 Box 317Beaver Falls, PA
Becomes . . .1444 Halas LnBeaver Falls, PA 15010-6929
Scenario: LACSLink® Conversion
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Scenario: LACSLink® ConversionLACS also provides updated rural addresses when they expand an address range - usually because they have run out of numbers - and reassigns addresses within that area.
Example:
47785 Forman RdPolson, MT 59860
Becomes . . .
412634 Forman RdPolson, MT 59860-
8368
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DPV® Product Confirms the existence
of a delivery point in AMS
Identifies a commercial mail receiving agency
Improves address assignments
Helps to reduce UAA
Is 249 High St in ZIP Code™ 94301 a valid address?
Yes or No
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Scenario: Precise Match With Valid DPV®
CASS™ Return Code 31
A precise match is ideal
Be aware that there are multiple scenarios that have a return code of 31, not all ideal
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This occurs when the address is within a valid ZIP + 4® range BUT the street number doesn’t exist
Precise CASS match with invalid DPV cause return code 31, Address Exists fails
Scenario: Precise Match With Invalid DPV®
CASS™ Return Code 31
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Scenario: Non Deliverable Address,ALSO – CASS™ Return Code 31
In cases where there is a known address in the system, but no mail is accepted
Example: a warehouse with no mail receptacle
Just because it shows up on the internet doesn’t mean it’s a deliverable address.
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Scenario: Multiple Match, Insufficient Information, Return Code 22
This scenario occurs when there are address elements missing (such as Street versus Avenue)
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Scenario: No Address Found Return Code 21
This scenario occurs when the address is not found and there is no city/state/ZIP Code™ match
A CASS™ engine will try to match, but match may not be correct
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SuiteLink® Product Improves address assignments
to business addresses by adding known secondary (suite) numbers
Provided a business name and an associated ZIP + 4® coded address matches to a high-rise default, the SuiteLink process will return the appropriate suite number when available
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Scenario: Default Match Return Code 32
Address requires additional information for a precise match
Notice the Suite column. Data is not contiguous
in high rises.
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AEC & AECII® Service
AEC provides a crucial “last resort” approach to stubborn addresses• USPS® service to help correct
addresses that CASS Certified™ software cannot fix
AECII expands AEC processing• Leverages Delivery Force
Knowledge™ for addressesthat AEC cannot correct
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AEC Processing Flow
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Update
Standardize
Validate
CASS Certified™
CASS Certified™
LACSLink® / DPV®
LACSLink® / DPV®
SuiteLink®
SuiteLink®
AEC / AECII®AEC / AECII®
NCOALink®
NCOALink®
ANKLink®
ANKLink®
ACSACSTMTM
Products to Use to Achieve Quality Addressing
35.9 million (11.7%)US residents moved between 2012 and 2013*
Renters more mobile – 24.9% 18 – 34’s move most often Other demographic factors Average American moved 11.7
times (2011 Census)
*US Census Bu reau – Nov 2013 P ress Re lease
On the Move!
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Move Update describes the process of matching a mailer’s address records with customer-filed Change-of-Address orders received and maintained by the Postal Service™
Move Update =
Fewer Forwarded and Returned Mailpieces
Keeping Up with the Movers
Move Update Requirement
Who must comply with Move Update rules?
• First-Class Mail® or Standard Mail® claiming Presort or Automation discounts
How often?
• Addresses updated using an approved method within 95 days prior to the mailing date
Are there exceptions?
• Exceptional or an alternative address format are not required to meet Move Update (mail is not forwarded) Or Current Resident
Postal Customer31
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Mailing with passing score of 70% (tolerance 30%) or higher will pass verification
Mailing with score below 70% will fail verification if there are also more than 5 pieces with COAs not updated
Only failed pieces above tolerance pay assessment• If 40% of COAs not-updated • Assessment applied to 10% (= 40 - 30) of mailing
Assessment = $0.07 per piece at acceptance• Both First-Class Mail® and Standard Mail®
[Failed COAS
Total COAs
- 30 %
]x 7¢ x (pieces in mailing)
Move Update Scoring
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Mailing Size: 100,000 Postage
Postage 5-Digit Auto ($0.242) $24,200
Assessment for failed percent above tolerance
$0.07 per piece
40% of COAs not updatedPieces assessed:10,000 (10% = 40 – 30 tolerance)
Assessment: 10,000 x $0.07 = $700 + $24,200 = $24,900
80% of COAs not updatedPieces assessed:50,000 (50% = 80 – 30 tolerance)
Assessment: 50,000 x $0.07 = $3,500 + $24,200 = $27,700
Move Update Cost Breakdown
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Prior to Mailing• NCOALink® • NCOALink® MPE (Mail Processing Equipment)
From Mailing Process• Ancillary Service Endorsements• ACS™
Alternative Move Update Methods• 99% Accurate• Legal Restraint
Move Update Methods
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NCOALink® NCOALink® MPE (Mail Processing Equipment)
Prior to Mailing
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A pre-mailing Move Update method leveraging USPS® provided data
Data delivery from USPS to certified licensees Three levels of usage for certified licensees:
• End User Mailer (18 months of data updated monthly)
• Limited Service Provider (18 months of data updated weekly)
• Full Service Provider (48 months of data updated weekly)
NCOALink® Service
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USPS® Change of Address Database
• Entirely separate from the Address Management System (AMS) database
• NCOALink® requires software• Contains personal names and
business names• Addresses with “no forward
on file” are excluded from the database
NCOALink® - How does it work?
Update
PAULA STOSKOPF
1029 AMBER LN
WEBSTER NY 14580-1129
PAULA STOSKOPFN258 VALLEY RDLA CROSSE WI 54601-2935
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A valuable add-on to NCOALink® Limited Service Providers and End User Mailers
Provides an indicator that a move may have occurred in months 19 through 48• Does not contain the actual new address
Allows for more value out of move update processing• Only the flagged addresses need to be sent to a
48-month NCOALink Full Service Provider
ANKLink® Service
NCOALink® MPE
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The use of NCOALink data on multiline optical character readers (MLOCR) to update and spray change-of-address information on mailpieces prior to submission to the USPS®
Can also be used on delivery point barcode sorters to identify, sort, and remove undeliverable-as-addressed (UAA) mail prior to submission to the USPS.
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Ancillary Service Endorsements ACS™
From Mailing Process
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Ancillary Service Endorsements can be used as a stand-alone method of meeting the Move Update standard• Hardcopy• Electronic
Ancillary Service Endorsements
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Address Service Requested Return Service Requested Change Service Requested Forwarding Service Requested Electronic Service Requested
Ancillary Service Endorsements
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ACS is a post-mailing address correction service that allows mailers to receive change-of-address (COA) information and other reasons for non-delivery electronically
ACS is available for use with all classes of mail Can and in most cases must be combined with
Ancillary Service Endorsements, such as Address Service Requested Change Service Requested Return Service Requested
ACS™ Service
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Benefits• Reduce manual address costs• Reduce labor-intensive address change functions by
eliminating returned mail• Choose when to receive fulfillment of time-sensitive
information on a daily, weekly, or monthly schedule• Retrieve address change information electronically
via a secure Internet site• Receive notifications that relate specifically to their
address files• Receive the electronic notices sooner than manual
notices would have been received
ACS™ Service
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Mailers have three distinct versions of the ACS service• Traditional ACS • OneCode ACS® • Full-Service ACS
ACS™ Service
Participant Code
Optional Keyline
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First-Class• 99% Accurate• Legal Restraint
Alternative Move Update Methods
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CASS™ Report 3553 • DPV®
• LACSLink®
• Total ZIP + 4® Coding CASS Summary Report AEC Summary Reports NCOALink® Summary Report
Documentation From List Vendor
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Update
Standardize
Validate
CASS Certified™
CASS Certified™
LACSLink® / DPV®
LACSLink® / DPV®
SuiteLink®
SuiteLink®
AEC / AECII®
AEC / AECII®
NCOALink®
NCOALink®
ANKLink®
ANKLink®
ACSACSTMTM
Fundamentals ofGreat Address Quality
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2
Did the address DPV Confirm?
Y/N
7Apply ACSTM to
mail piece (post mailing process)
3
Send badaddresses
to AEC/AEC II®
Mail8
Update address list withnew ACS information
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Bad addressfixed/ZIP + 4® coded?
4
5
Suppress badaddresses from
mailing list
Code address via CASS CertifiedTM address matching
software with DPV® and LACSLink®
1
6Update movers (NCOALink)
(pre mailing process)
NO
NOYES
YES
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The quality of your address data directly affects the deliverability of your mail!
USPS® provides an extensive suite of Address Quality products and services; check out ribbs.usps.gov.
USPS is committed to continuous address hygiene improvements to enhance the value of mail.
Small efforts can bring big results!
Summary
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DPV® – Identify inaccurate or incomplete addresses
LACS – Locatable Address Conversion System. Automated process of obtaining new address when the address has been changed by the local planning authority or building management
SuiteLink® – Improves address assignments to business addresses by adding known secondary (suite) numbers
AEC – Address Element Correction. Corrects and standardizes address elements on the worst addresses not resolved by CASS™
NCOA – National Change of Address. Aids mailers in identifying address changes before mail enters the mail stream
ANK – Attempted Not Known. For NCOALink® limited service providers and end user mailers. ANKLink® is an enhancement to the existing 18 month NCOALink product. ANKLink provides an additional 30 months of COA information.
ACS™ – Cost effective means of obtaining accurate change of address information
UAA – Undeliverable As Addressed
Glossary
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Thank You!
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MondayNCOALink® vs. ACS™ – Which is the Best?
Lisa West / Michael Tate – National Harbor 11 – Period 7, 11am – 12:00 pm
Managing UAA Mail from All AspectsJim Wilson / Bob Schimek – National Harbor 11 – Period 8, 1:30 – 2:30 pm
TuesdayKeeping it Simple: ACS™ Services – It’s All in the Service Type ID
Lisa West – Maryland A – Period 12, 11 – 12 pm
Your Software is Talking, Are You Listening?Angela Lawson / Chris Lien – Chesapeake 3 – Period 13, 1:30 – 2:30 pm
Colleges & Universities – Addressing: Issues & OpportunitiesJim Wilson / Richard Boudrero – Chesapeake 6 – Period 14, 2:45 – 3:45 pm
SundayThe ROI of Great Address Quality
Ed Wanta / Paula Stoskopf – Chesapeake 6 – Period 2, 10:15 – 11:15 am
USPS® Co-Presentations Schedule