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The Learning Center Series

Access ReportingKelsey LloydJuly 31, 2013

Originally Presented by Marylee Guerrero 2011 & Stephanie

Plueard 2012

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Agenda

Back office/tRes ReportBarcode Report

Customer Attendance Metrics

Access Management Reports

Validation Report

Ticket Graphs

Card Data

User RequestsBarcode File (TK.BC)

Take Aways & TipsSummary

Questions

Access Reporting

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tRes/Back Office

Barcode ReportAttendance

Metrics

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Barcode Report

● The Barcode Report lists tickets that were scanned at an event using Access Management. The report can be broken down by any of the selection criteria:

● It can also be sorted by any of the following categories:

● Select Detail or Summary ● Select if you want to

include: Tickets UsedTickets UnusedBoth

Pathway: File > Reserved Seat Ticketing > Allocations > Reports > BarcodesProcess Name: TK.BC.R

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Barcode Report

● Note: To include both used and unused tickets, DO NOT enter a scan time range in the Scan Time sub-screen.

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Barcode Report

● Example: Report for all barcodes scanned for an event, sorted by Cluster.

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Barcode Report

Results:

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Barcode Report

● Item Selection: Enter the Combo Item

● Example: Report of customers attending 50% or less of the events in the Season

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Barcode Report

AND …Percent Report Options Selection

• “at Most” radio button • 50 in the Percentage

Events/Capacity field

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Barcode Report

Results:

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Barcode Report

● Reminder: Barcode Report Results can be exported to Excel

Use F3 to view available Device options

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Customer Attendance Data

Pathway: File > Reserved Seat Ticketing > Customers > Inquiry > CustomersProcess Name: Customer Inquiry (TK.CUST.I)The customer attendance

data is accessed via the Attendance button on the Customer Inquiry Screen.The Attendance Selection screen will appear that asks the user which items and seasons they want to see included in the customer’s attendance counts. The customer attendance activity will be displayed in lists with a checkbox for selection. Click on the checkbox for the Seasons and/or Items you want to display attendance counts. Then click “Accept” or hit F2 to view the Attendance Metrics screen

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Customer Attendance Data

Results: Attendance Metrics

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Access Management/ AM Monitor

Validation ReportTicket Graphs

Card Data

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Validation Report

AM Monitor: Reports > Ticket > Validation Reports

Report Types

Unused for EventAttendance (Used in Event)Invalid Tickets by Result CodeInvalid Scans by DeviceOffline Valid Tickets

13:F1,13:F2,13:F3

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Validation Report

Invalid Tickets by Result Code

Results Codes are: Already UsedInvalid DateNot FoundReprinted

13:F2

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Validation Report

Results: Invalid Tickets by Result Code Detail

13:F2

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Validation Report

Results: Invalid Tickets by Result Code Summary

13:F2

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Validation Report

Invalid Scans by Device

13:F2

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Validation Report

Results: Invalid Scans by Device Detail

13:F2

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Validation Report

Results: Invalid Scans by Device Summary

13:F2

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Validation Report

Invalid Scans by Device

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Validation Report

Results: Invalid Scans by Device Summary All Clusters

13:F2

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Validation Report

Offline Valid Tickets

13:F2

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Validation Report

Results: Offline Valid Tickets Detail

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Validation Report

Results: Offline Valid Tickets Summary

13:F2

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Ticket Graphs

AM Monitor: Reports > Ticket > Graphs

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Card Data

Card Results – Access Pass, Season Ticket Cards, & Magnetic Stripe Id.

AM Monitor: Reports > Ticket > Card Results

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User Requests

Barcode File

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User Requests

User Request Using the Barcode File – TK.BCPathway: File > Reserved Seat Ticketing > Requests > User Request EntryProcess Name: TK.REQUEST.E

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User Requests

Example: Valid tickets for one event that were not scanned

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User Requests

Results:

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eQuery

Example: Valid tickets for one event that were not scanned

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AM Monitor

View Summary Counters

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View Summary Counters

To view summary counters:● Click the Online Counter button in the Speed Bar ● Right-click an item in the property tree and then select

Counters from the pop-up menu

You can see current scanning activity in AM Monitor during an event.

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Barcode and Attendance ReportingBarcode Report (TK.BC.R)

User Request using the Barcode File (TK.BC)

AM MonitorTicket Graphs

Access Pass Summary, Season Ticket Cards, and Magnetic Stripe IDs

Miscellaneous tips and other ReportsExporting the Barcode Report (TK.BC.R) to Excel

Saving reports to the file type of your choice in AM Monitor

You can view the current scan activity on AM Monitor during an event

If you need to look up event, seat, and/or customer information on a barcode you can use the Bar Code Inquiry process (TK.BC.I) in tRes

When you close (Season Status = C) a season please remember that your barcodes will no longer be available in AM Monitor. It is VERY important that you open a case with Customer Support to have your barcodes archived after closing a season.

Take Aways & Tips

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Special Thanks

A special ‘Thank You’ to Utah State and Oregon for use their data for the examples in this

presentation

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Questions

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Thank You!