1 The BA as a Leader This event is sponsored by: Presented by Dr. Dirk le Roux 25 June 2009.

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The BA as a Leader

This event is sponsored by:

Presented by

Dr. Dirk le Roux

25 June 2009

ProgramWelcome: Matthew BarnardTopic Intro: Mohamed BrayPresentation: Dr. Dirk le RouxThanks: Mohamed BrayRefreshments: Everybody

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The Business Analyst as Leader

Dirk le Roux

Media24: CIO

Primary Source:

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Agenda

Introduction Typical BA role Leadership situation for the BA What is leadership? Leadership fundamentals Situational leadership Roadmap towards becoming a leader

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Are Business

Analysts required

to be Leaders?

Leadership situations for the BA

Re-engineering of a business model or business processes

Obtaining business requirements or business rules across business units

Sharing and relating business requirements to a multi-disciplinary group of team members

Unpacking the change implications of a new set of business processes

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What is Leadership?

Leadership occurs whenever one person attempts to influence the behavior of an individual or group, regardless of the reason.

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Three competencies of leadership

Leading or influencing requires three general skills, or competencies: Diagnosing – understanding the situation you are trying

to influence; Adapting – altering your behavior and the other

resources you have available to meet the contingencies of the situation; and

Communicating – interacting with others in a way that people can easily understand and accept.

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Situational leadership in context

The concept is based on an interplay among 1) the amount of guidance and direction (task behavior) a leader gives; 2) the amount of socio-emotional support (relationship behavior) a leader provides; and 3) the performance readiness level that followers exhibit in performing a specific task, function or objective.

For the purpose of Situational Leadership® the terms leader and follower should be understood as relative terms. That is, in any given situation the leader is the individual trying to influence the behavior of others and is not necessarily the highest-ranking individual involved in the exchange.

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Situational leadership

Use different leadership styles depending on the situation.

The model allows you to analyze the needs of the situation you're in, and then use the most appropriate leadership style

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Leadership Behavior of the Leader [1 of 4]

S1 - Telling / Directing - High task focus, low relationship focus - leaders define the roles and tasks of the 'follower', and supervise them closely.

Decisions are made by the leader and announced, so communication is largely one-way.

For people who lack competence but are enthusiastic and committed. They need direction and supervision to get them started.

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S2 - Selling / Coaching - High task focus, high relationship focus - leaders still define roles and tasks, but seeks ideas and suggestions from the follower.

Decisions remain the leader's prerogative, but communication is much more two-way.

For people who have some competence but lack commitment. They need direction and supervision because they are still relatively inexperienced. They also need support and praise to build their self-esteem, and involvement in decision-making to restore their commitment.

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S3 - Participating / Supporting - Low task focus, high relationship focus - leaders pass day-to-day decisions, such as task allocation and processes, to the follower.

The leader facilitates and takes part in decisions, but control is with the follower.

For people who have competence, but lack confidence or motivation. They do not need much direction because of their skills, but support is necessary to bolster their confidence and motivation.

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S4 - Delegating - Low task focus, low relationship focus - leaders are still involved in decisions and problem-solving, but control is with the follower.

The follower decides when and how the leader will be involved.

For people who have both competence and commitment. They are able and willing to work on a project by themselves with little supervision or support.

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Followers

Blanchard and Hersey said that the Leadership Style (S1 - S4) of the leader must correspond to the Development level (D1 - D4) of the follower - and it's the leader who adapts.

By adopting the right style to suit the follower's development level, work gets done, relationships are built up, and most importantly, the follower's development level will rise to D4, to everyone's benefit.

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Development Level of the Follower [1 of 4]

D1 - Low Competence, High Commitment - Generally lacking the specific skills required for the job in hand, but has the confidence and / or motivation to tackle it.

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D2 - Some Competence, Low Commitment - May have some relevant skills, but won't be able to do the job without help. The task or the situation may be new to them.

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D3 - High Competence, Variable Commitment - Experienced and capable, but may lack the confidence to go it alone, or the motivation to do it well / quickly.

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D4 - High Competence, High Commitment - Experienced at the job, and comfortable with their own ability to do it well. May even be more skilled than the leader.

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By combining

the two models

you can adapt

your leadership

style according

to the

development

level of the

individual/ team

Conclusion

Leadership is essentially about influencing people

BAs often do not see themselves necessarily as leaders

There are many situations in the PLC where the BA must act

as a leader

The situational leadership model of Hersey and Blanchard

can help you become an effective leader

What are you going to do to become a more effective

leader?

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Roadmap for “BA as Leader”

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Recognise the need to be a leader

Recognise the need to be a leader

Familiarise with situational leadership

model

Familiarise with situational leadership

model

Develop soft skills – facilitation, influencing

etc

Develop soft skills – facilitation, influencing

etc

Practice leadership model and the skillsPractice leadership model and the skills

ACT AS A LEADER

ACT AS A LEADER

Deliver against project

objectives

Deliver against project

objectives

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Comments?

Questions?

Values, e.g.

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• Autonomy: Allowing others the freedom to make their own decisions

• Confidentiality: Respecting privacy of information

• Equality: Treating all people the same

• Finality: Accepting final responsibility for our decisions.

• Justice: Striving for fairness

• Nonmaleficence: Avoiding harming people

• Tolerance: Acceptance of viewpoints different to our own

• Respect: Treating others as worthy in their own right, not just a

means to an end

• Veracity: Telling the truth

Morality

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Morality:

•Is the rules and guidelines, which an individual or a group has about what is right or wrong, good or evil.

•Typically gets its authority from something outside the individual (e.g. Religion, Culture, Constitution)

•Does vary by country, society, group, person

Questions?

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1 The BA as a Leader This event is sponsored by: Presented by Dr. Dirk le Roux 25 June 2009.

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Transcript of 1 The BA as a Leader This event is sponsored by: Presented by Dr. Dirk le Roux 25 June 2009.