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![Page 1: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/1.jpg)
1
Tbilisi Registration Office Reform
By
Tea DabrundashviliFirst Deputy Chairman
National Agency of Public RegistryMinistry of Justice of Georgia
May 11, 2006 Tbilisi, Georgia
![Page 2: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/2.jpg)
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Introduction
• Tbilisi Registration Office - the biggest office of NAPR
• Customer flow -1000 daily
• 150 000 transactions (40% of total) in 2005
• Generated income 4,5 mln. GEL(60% of total) in 2005
![Page 3: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/3.jpg)
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Transactions in 1998-2005
0
10000
20000
30000
40000
50000
60000
70000
80000
1998 1999 2000 2001 2002 2003 2004 2005 2006
2005-73575
2004-52601
2003-46185
2002-41940
2001-34305
2000-14202
1999-4823
1998-1964
![Page 4: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/4.jpg)
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Customer flows (per day):
• Registration - 300-400 applications;
• Information - 50-100 applications;
• Seizure reference - 150-200 applications;
• Moveable - 50-100 applications;
• Submission of - 200-300 abstract;
Total - 750-1100 customers
(Actually - 1500-2000 people daily)
Customers Flow Management
![Page 5: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/5.jpg)
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Tbilisi Registration Office Reform
• Creation of Front office and Back office
• Management of huge flows of customers (Front-Office Management);
• Optimization of the registration procedures (Back-Office Management);
![Page 6: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/6.jpg)
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Front Office: Management of huge number of customer flows
• Management of huge number of customer flows
– Informational desks,
– Free legal consultations,
– No direct contact between customer & registrar
• Payment by plastic cards;• Home delivery of Abstracts;
![Page 7: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/7.jpg)
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Back-Office: Optimization of the registration procedures
• Introduced “Improved Registration Concept”
• Simplified registration procedure
![Page 8: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/8.jpg)
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Document Flow in Tbilisi Registration Office Before Reform
![Page 9: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/9.jpg)
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Tbilisi Registration Office Structure
Reception
Assistant Registrar
Registrar Archive
Submission Office
Cadastre Office
Front Office
Front Office
Back Office
![Page 10: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/10.jpg)
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Documentation Flow/New Concept
Registration documentationRegistration documentation
Digital informationDigital information
Reception
Assistant Registrar
Registrar
Archive
Submission Office
Cadastre Office
Registry formularyRegistry formulary
![Page 11: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/11.jpg)
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Registration Software - NAPReg
• Specific applications for separate working places;
• Client-server ideology;
• Elimination of the duplication of functions;
• User-friendly interface;
• Anti-corruption mechanisms;
![Page 12: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/12.jpg)
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![Page 13: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/13.jpg)
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Public Registry Formulary
• Computer ideology formulary instead of handwritings;
• Elimination of the typewriters;
• Compatibility of the electronic information and hardcopy;
![Page 14: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/14.jpg)
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Digital Cadastre Map provided by GTZ project
![Page 15: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/15.jpg)
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Digital map with attached land parcels
![Page 16: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/16.jpg)
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Conclusion: Reform Outcomes
• Registration timing reduced from 2 months to 3-5 days
• Registration procedure simplified from 67 to 7 steps
• Previously queues were 2-3 hours• Today queue only 15-20 minutes• Database on web-page provides
accessibility to information• All the above mentioned provided anti-
corruptive system establishment
![Page 17: 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May.](https://reader035.fdocuments.in/reader035/viewer/2022062806/5697bfaa1a28abf838c9a6bc/html5/thumbnails/17.jpg)
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Thank you for attention