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    Siemens Rail Services

    Customized service solutions for rail systems

    Answers for mobility.

    Around-the-clock operation.When do trains and infrastructureactually undergo maintenance?

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    We will only be able to meet uture mo-

    bility requirements through efcient co-

    ordination and the perect interaction o

    all modes o transportation. With this in

    mind, Siemens has adopted a Completemobility approach, which is aimed at the

    creation o integrated transportation and

    logistics systems or sae, cost-eective

    and sustainable passenger and reight

    services. Siemens has all the necessary

    expertise rom inrastructure systems

    or railways and roadways to solutions or

    rolling stock, airport logistics and postal

    automation.

    Today transportation solutions have to

    be much more than the result o innova-

    tive development work and proessional

    production processes. Comprehensive

    concepts, with integrated services tai-lored to the needs o the customer, are

    required to achieve the desired results.

    Ater all, you expect your railway systems

    to be highly available throughout their

    entire liecycle.

    Linking people:Complete mobility.

    Mobility is one of the greatest challenges of our time.To ensure our mobility both today and in the future, weneed fully networked transportation and informationsystems.

    Complete mobility.

    Intelligent networking o city center and

    metropolitan regions with pioneering

    solutions or both road and rail.

    Rail Services

    Precisely the right servicing concepts

    or maximum reliability and availabil-

    ity through the absolute integration o

    maintenance services within platorm

    concepts.

    Global service network

    Internationally active experts in over 50

    countries, rom Melbourne to Sacramen-

    to, and rom St. Petersburg to Buenos

    Aires, ensure comprehensive service or

    all your railway systems.

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    Ensuring mobility:Siemens Rail Services

    Sustainable, intelligent service concepts mean investment protection, and ensureseamless operation throughout the entire life cycle of the rail system.

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    Investments in new railway concepts

    should bring a sustainable, long-term

    return. Eective service concepts are

    thereore essential, and the only way to

    guarantee and even extend the maxi-

    mum reliability and availability o a trans-

    portation system over its entire lie cycle.

    You can count on Siemens Rail Services

    as your strong, reliable partner when it

    comes to innovative service concepts that

    protect your investments.

    You mobilize goods and people

    we mobilize your railway systems

    With our innovative technologies, we

    design maintenance processes or you

    that are entirely eicient such as

    Remote Services and predictive mainte-

    nance. You can depend on our extensive

    service expertise backed by years o

    experience with all types o rail transpor-

    tation solutions. As a vehicle and systems

    manuacturer, we are not only amiliar

    with your technical requirements, but we

    know how much importance you place

    on rigorous obsolescence management

    and the optimization o spare part assets.

    You expect precisely tailored service

    we have the answer

    Our extensive range o services includes

    lexible, customized service solutions.

    Our service experts are happy to work

    with you in developing ast, reliable solu-

    tions or your trains throughout their

    entire lie cycle.

    Maintenance Services

    Test- and Validationcenter

    Workshop Services

    Spare Part Services

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    Our Maintenance Services ensure that

    your rail systems are always reliable and

    available. In close cooperation with your

    experts, we work out tailored service

    concepts or your light rail, regional,

    main-line and high-speed service. These

    are always ormulated and implemented,

    in line with your needs, with the goal o

    increasing or maintaining the efciency

    o your eet and inrastructure.

    You have individual needs

    we offer precisely tailored solutions

    Our service agreements are precisely ori-

    ented to your particular requirements. Our

    Maintenance Services are reely scalable

    thanks to their modular structure. Com-

    bine our three service levels Support,

    Management and Execution with the

    modules you need to create a service

    product that is right or you.

    Optimizing operating procedures:Maintenance Services

    Long-distance travelers, commuters and industryexpect punctual and reliable train operation.Our customized services help you provide it.

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    Preventive Maintenance

    Condition-based and predetermined

    maintenance activities based on well-

    established standards

    Spare Part Logistics

    Logistics concepts and

    spare parts supply

    Overhaul

    Comprehensive examination

    and restoration o components

    and systems

    Corrective Maintenance

    Maintenance carried out ater

    ailure

    Vandalism and Accident Repair

    Repair o damage caused by

    vandalism and accidents

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    Whether you need specifc consulting on

    service-related issues, the incorporation

    o sel-contained levels o the service

    value chain in our Perormance Packages,

    or a complete maintenance solution in

    the orm o Charter Rail with your own

    personnel or Full Service provided by

    Siemens specialists our packages cover

    a wide range o requirements and also

    include Railcover, a mobile service that

    arrives on site without delay whenever

    the need arises.

    You operate rail systems

    we maintain them

    As your satisaction and that o your

    customers are the primary concern o our

    daily work, our experts are there to help

    you every day 24/7 i need be keeping

    your operations running. So whether it is

    overhead contact lines, signals, inter-

    lockings or grade crossings trainsets,

    locomotives, metros, trams or light railvehicles: We have many years o experi-

    ence when it comes to maintaining eets

    and entire systems worldwide. Take

    advantage o our international network

    to achieve your goal o ensuring and con-

    solidating your success in the uture.

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    Supplying replacements:Spare Part Services

    The efficiency of a railway company hinges on

    the continuous availability of its rolling stockand infrastructure. And that calls for an optimumsupply of spare parts.

    Rail Mall

    With a mouse-click to your spare part: This

    e-business solution provides access to over

    20,000 spare parts and components or

    Siemens vehicles and inrastructure.

    Express Logistics

    Overnight delivery: The track-and-trace

    unction enables you to view the current

    status and location o a delivery via an IT

    connection.

    Spare parts supply is always a balance

    between keeping down the amount

    o inventory and ensuring availability.

    The exible concepts o our Spare Part

    Services permit the best possible com-

    promise or making sure your specialists

    receive exactly the components they

    need quickly and reliably. Whether you

    have a logistics contract or just want to

    order items individually, we react switly

    to your speciic inquiries and get the

    necessary parts to the right place at theright time. I you place your order in the

    late evening, it can be delivered the next

    morning: With our sophisticated, high-

    perormance express logistics, you have

    easy access to a defned range o parts.

    You need help we provide it

    You can also take advantage o our pack-

    age solutions. They contain everything

    you need or your corrective and preven-

    tive maintenance including or the long

    term. And with our e-business solutions,

    we make ordering spare parts even moreconvenient and less complicated all

    it takes is a single mouse-click. As a

    company steeped in tradition, Siemens

    stands or reliability and sustainability,

    including and especially when it comes to

    lie-long material availability. We support

    you in monitoring obsolescence and

    supply compatible replacement products

    as needed. Place your trust in an experi-

    enced service provider.

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    Component Repairs & Returns

    Want to have deective parts, components or

    modules repaired? Our Return Center will take

    care o all the details or you.

    Obsolescence Management

    Spare parts supply over the entire service lie

    and beyond: Consistent preventive and reactive

    measures guarantee the ability to deliver.

    Individual Orders and Package Solutions

    We process individual orders or the spare parts

    you want at short notice or package solutions

    custom-made or your maintenance intervals

    quickly and easily.

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    After Sales Product Support

    Support ater warranty: Product support

    includes customized services, rom tech-

    nical consulting to design changes.

    Refurbishment

    Replacing obsolescent equipment or

    installing new systems modernization

    makes vehicles and inrastructure ft or

    operation again.

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    Crash & Accident Repair

    We take the problem o your hands when

    damage occurs rom damage assess-

    ment to repair, by acting as consultant or

    as contractor either locally or in a Siemens

    workshop.

    Making rail systems t for the

    future: Workshop ServicesOur experts will get your vehicles and infrastructureready for daily service again today, tomorrow and inthe future, improving their attractiveness and extendingtheir service life.

    You need support we provide itOur specialists have gained experience

    in numerous projects worldwide, and we

    gladly oer their expertise to you. From

    engineering, installation and startup, to

    testing and system training courses our

    experts are happy to support your entire

    product line with customized service oe-

    rings and expertise rom a single source.

    Youve suffered damage were qualied to handle it

    You can be sure that as a reliable partner,

    we are at your side to help whenever

    damage occurs. We assume responsibi-

    lity or all the technical, commercial and

    logistics aspects o accident repairs, thus

    reducing your cost o repair and we

    do it around the world. With innovative

    repair concepts and tools, we ensure that

    your damaged vehicle is back in service

    without delay.

    Reduced emissions, increased energy

    efciency, greater comort, and enhan-

    ced technology there are plenty o

    good reasons or modernizing your railsystems. The most important, though,

    is extending their lietime because a

    long operational lie saves your own as

    well as the planets resources. Interior

    conversion, system upgrade, or basic

    component reurbishment are quick ways

    to update your systems to the state o

    the art. And you can be certain that yourleet will be equipped or comortable,

    low-emission, and energy-efcient travel

    ar into the uture on a most modern

    inrastructure.

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    Safeguarding quality:Wegberg-Wildenrath Test- and Validationcenter

    State-of-the-art infrastructure and expertise in testing at a single location this unique combination makes us the ideal partner for testing, validation and

    certication.

    State-of-the-art infrastructure

    Work pits, elevated track sections, roo-

    height working platorms, and bogie

    changing devices in two 220-meter-long

    train ormation halls make it easy to gain

    access to a vehicle rom every conceiv-

    able angle, permitting a variety o tests to

    be perormed quickly and conveniently.

    Standards-based test facilities

    Measuring curve, turn-tilt table and ve-

    hicle weighing scales are just some o the

    numerous test items we provide to give

    you the results you need or acceptance

    by the relevant certifcation authorities.

    Special tests

    Tilting coefcient, saety against derail-

    ment, high-voltage tests with our

    state-o-the-art inrastructure we can also

    perorm special tests.

    Rail operators expect innovations that

    unction perectly right rom day one.

    However, it is becoming more and moredifcult to carry out tests and trial runs

    on increasingly busy public lines. The ac-

    credited and certifed Wegberg-Wildenrath

    Test- and Validationcenter is the logical

    answer to changing conditions in rail

    trafc, providing customized rail-system

    testing services rom a single source.

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    Track facilities for every need

    Curve and gradient perormance, braking

    distance measurements, and measure-

    ment o noise levels train operation un-

    der realistic conditions can be simulated

    on 28 km o test track.

    All from a single source

    On request, we also oer an all-inclusive

    service package, whereby we coordinate

    the transer o your vehicles to and rom

    the test center or actually carry out trans-

    er ourselves.

    You expect reliability

    we test it for you

    The Test- and Validationcenter has beencertifed and accredited or its test me-

    thods and procedures by independent

    bodies. Whether stationary or dynamic,

    there is virtually no limit to the tests that

    can be perormed at Wegberg-Wilden-

    rath. You can rely on our wide range o

    acilities or testing high-speed, main-

    line, regional and mass transit systems.

    You want realistic conditions

    we have them

    Thanks to an inrastructure in line withthe latest technological standards, we

    can test practically all standard-gauge

    and meter-gauge vehicles as well as rail

    systems and components commonly used

    throughout the world 24 hours a day,

    365 days a year. You can set the agenda

    yoursel by carrying out your own tests at

    our acility under highly realistic condi-

    tions. Or have our specialists perorm the

    tests on your behal giving you the cer-

    tainty that only systems o proven quality

    leave the acility.

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    Impressive worldwide:Our references

    With customer projects around the world, ourRail Services have been applying their expertise tocreate tailored solutions for several decades.

    As a globally active company, we are

    never ar rom our customers. Whether

    in Brazil, the Netherlands or Russia or

    us, local customer service is a given.

    We work closely with you to develop

    the service concept that meets your requi-

    rements best. The success o this approach

    is evident our global experience with our

    customers started back in 1881.

    In 2009, Russias astest train achieving

    speeds o up to 250 km/h is placed

    into service. At the same time, Siemens

    enters into a maintenance agreement or

    the next 30 years and sets up one o the

    worlds most advanced maintenance de-

    pots, which uses innovative maintenance

    technologies and methods, including

    PDAs and Computerized Maintenance

    Management Systems (CMMS). All the

    technicians undergo intensive practical

    and theoretical training with successul

    results. The Velaro RUS comes through

    its frst winter with ying colors, experi-

    encing only two minor delays despite ice,

    snow, and temperatures as low as -32C.

    Velaro RUS, Russia: Charter Rail for High Speed Trains

    As part o a 15-year contract, Siemens

    has been maintaining Bangkoks 35 air-

    conditioned metro trains, signaling and

    interlocking equipment, and operations

    control center since the year 2000. Among

    other things, the agreement also inclu-

    des maintaining the medium-voltage po-

    wer supply, the third rail power supply,

    the track superstructure, and the depot

    and workshop acilities or a line totaling

    33 km. Thus, or over 10 years Siemens

    has been ensuring that 99 % o the trains

    reach their destinations on time.

    Metro BTS Bangkok, Thailand: Full Service for a Turnkey System

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    Components

    High Speed

    Mass Transit

    Locomotives

    Infrastruktur

    Multiple Units

    Starting in 2009, the entire metro eet

    o the Companhia do Metropolitano de

    So Paulo is being completely renova-

    ted and brought up to the technological

    state o the art. Within a period o 63

    months, Siemens modernizes all 150

    car bodies and eliminates the central

    drivers cabs. In addition, subsystems

    such as the traction unit, on-board power

    supply, entrance doors, air conditioning,

    compressed air supply, fre alarm system,

    passenger inormation system and CCTV

    are being replaced with new, modern

    systems. These measures not only extend

    the operational lietime o the eet, but

    also increase passenger capacity.

    Metro So Paulo, Brazil: Refurbishment of a whole fleet

    In 2006, the Dutch government contracts

    with Siemens to maintain the HSL Zuid

    railway network, comprising two lines

    with a total length o 100 km. Besides the

    power supply system and contact lines,

    Siemens will also be maintaining all sig-

    naling technology and communications

    equipment until 2031. To reduce distan-

    ces and speed up response times, the

    services are provided rom two dierent

    locations. In addition, a spare part store

    is constructed near the main oice in

    Dordrecht. Since the start o the contract,

    these services which are coordinated by

    an independent maintenance corporation

    (IMBV) have achieved all availability

    goals.

    HSL Zuid, The Netherlands: Full Service for Infrastructure

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    Siemens AG

    Sektor Industry

    Division Mobility

    Integrated Services

    P.O. Box 32 40

    91050 Erlangen

    Germany

    [email protected]

    www.siemens.com/mobility/railservices

    2010 Siemens AG

    Printed in Germany

    HL 10055004 241284 WS 09101.0

    Dispo 21700 c4bs 7638

    Order no.: A19100-V920-B118-X-7600

    The inormation in this document contains general

    descriptions o the technical options available, which

    do not always have to be present in individual cases.

    The required eatures should thereore be speciied in

    each individual case at the time o closing the contract.

    www.siemens.com