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MSL Review Meeting

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• Introductions

• Benefits of a new Directorate

• Challenges this year

• What we’re doing to underpin the challenges

• Our initial thoughts for a new Operating Model – work in progress

• A refreshed engagement agenda

• Winnipeg proposed selection process

• Potential Ts&Cs for Winnipeg-retained / new hires

Agenda

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• Bring closer the two sets of capabilities to defend our market and drive growth – ambition to grow MNS to £1bn business by 2015

• Respond with more agility to new market requirements and trends

• Create a more effective E2E operating model with clear accountability and authority built in – thereby enhancing customer experience

• Improve ability to grow MSL and therefore jobs

• Improved career paths and by recruiting directly into MSL

Benefits of MSL as part of Managed Network Services*

* BTMSL remains a subsidiary of BT

…our strategy is clear and we must execute upon it by 2015/16..

£1BN

…and we will need to change our shape to do it…

Our proposals for a New Operating Model

This slide: In Confidence

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All Hands Calls:•These will continue each month and will move to less of a presentation format, but more an update on our business performance and the issues impacting it, including scorecard reviews.

Leadership team site visits:•There will be a number of sites visits when Lakh and other members of the leadership team will visit key sites

Customer teams discussions:•We anticipate a number of issues will arise as we look to simplify our operating model and we will need to get solutions in place quickly. We will do this by engaging the appropriate people to diagnose, design and implement solutions in groups

Breakfast meetings:•There are breakfast meetings each month, their dates and locations will be published in the newsletter. These are free format discussion sessions where we can gain and share information and will be hosted by Lakh and or a member of the leadership team.

Local Pulse surveys:•Can be used to specifically track changes or to get specific team feedback

News Letter:•This is published monthly and is used to give a rounded overview of MNS and its progress, anyone one can contribute content

Improving Engagement of the new Integrated Team