1 LA2401 English for the Hotel Business Unit 5: Hotel & Restaurant Services.
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Transcript of 1 LA2401 English for the Hotel Business Unit 5: Hotel & Restaurant Services.
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LA2401English for the Hotel Business
Unit 5: Hotel & Restaurant
Services
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ObjectivesThe objectives of this unit are….
1. Language Focus: Restaurant and Kitchen Expressions
The purpose of this unit is to understand common expressions used in restaurant menus, food ordering and bar service.
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ObjectivesLearners will be able to:• Discuss reservations• Describe opening, closing time and service periods• Talk about dates• Describe a range of foods • Listen and distinguish food orders• Make polite requests and offers• Use a/an/the/some as necessary• Describe the roles/duties involved in the Food & Beverage Cycle
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Listening – Booking a table
A) Listen to the phone call. Are the statements true or false?
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Listening – Booking a table
b) Listen again and complete the answers. Then match them with the questions below
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7 Crudités
6 Chicken Liver Pate2 Chicken Kiev
3 Prawn Cocktail
4 Beef Madras5 Roast Leg of Pork1 Fillet of Haddock
8 Lyonnaise Potatoes
A Variety of Dishes….
a
e
f
b
g
c d
h
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Listening – in the barWhat can I get you?Listen to the customers ordering drinks from the bar. What do they order?
_________________________________________________________________________________________________________
Listen again and answer the questions.
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Language Study - ExpressionsWhat can I get you?
Would you like draught or bottled beer?
Would you like ice and lemon?
Shall I charge this to your room?
No, thanks. I’ll pay by cash.
Requests and OffersLook at these examples:Requests OffersCould I have a beer? Would you like ice?Can I have your key card? Shall I charge this to your room?Match each reply to a request or offer in the examples above:
1. Yes, please. My room number’s 235.2. Certainly Sir. Would you like draught or bottled?3. Certainly. Here it is.4. Yes please, and lemon.
Now Match theQ&A
On Page 3
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a / an or theUse a or an when you first talk about something. Use the when you talk about something for the second time or when it is clear what you are talking about.Examples:We have a reservation. The reservation is for 8 o’clock.I’d like an aperitif please.Is this the menu?
Complete the sentences with a/an or the.1. Can we have _____________ adjoining room?2. What’s _________ dish of the day?3. Could we have _________ table for four?4. Put _________ olive on a cocktail stick . Then, put ________ olive in the glass.5. Yes, the hotel has __________ car park.6. Put some crushed ice into _________ cocktail shaker. Pour 3 measures of gin
into ________ shaker and stir.
an
an
thea
thea
athe
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a / an or someUse a / an to mean one to talk about countable nouns.Use some to talk about uncountable nouns.Examples: I’d like a bottle of wine / an aperitif.
I’d like some bread/some water/some milk.
some
someA
an
somea
asome
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Listening – Are you ready to order?
Listen to the dialogues and complete the following orders.
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Describing Past TimePresent PerfectWe use the Present Perfect tense to talk about: • events that happened at some time in the past (undefined)
– I have eaten Chinese food.– I have been to Hong Kong three times.– I have stayed at the Grand Hyatt before.
• situations which began in the past and which are still continuing
– He has worked with us for more than three years now…– He has worked with us since early 2009.
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Describing Past TimePast SimpleWe use the Past Simple to describe events at a particular time in the past. • We finished lunch service at 2pm.• We served the coffee after the dessert.• He left just after you, I think.• In the end, we hired a top French chef.
timework in Berlin
2001
now
futurehas worked in Berlin since 2001(present perfect)
worked in Tokyo (past simple)
time
work in Tokyo
1990
now
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Describing Past TimePresent Perfect or Past Simple?Now write out the sentences or questions in full using the Present Perfect or Past Simple.
1. (they/arrive) two weeks ago. _______________________________________
2. In January, we (employ) three new housekeepers. ___________________________
3. I (not see) Samantha since February. ______________________________________
4. The guests (be) tired after their long journey. _________________________________
5. Last year, prices (go up) by five percent. ____________________________________
6. Our current chef (work) here for over a year. _________________________________
7. We (decide) to buy it when we saw it. ____________________________________
8. As you can see, we (finish) serving. ______________________________
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Listening – in the kitchenListen to the dialogue. Match the staff to their duties.
f
d
b
a
c
e
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ListeningListen again and complete the missing words.
mainprepares
handle dishesbakes
sharpenduties
clean
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Food and Beverage CycleIn small groups, match the job titles with the correct F&B Stage
Purchasing
Receiving
Storing & IssuingPreparing
Selling
Head chefStoremanWine waiterReceiving officerCommis chefHead waiterPurchasing OfficerChef de PartieBus boySous chefWaiter/waitress
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SummaryToday we have• Discussed reservations• Described opening, closing time and service periods• Talked about dates• Described a range of foods • Listened and distinguished food orders• Made polite requests and offers• Used a/an/the/some as necessary• Described the roles/duties involved in the Food & Beverage Cycle
Visit LC next week…..