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LA2401 - English for LA2401 - English for the Hotel Businessthe Hotel BusinessChapter 2: Hotel Chapter 2: Hotel

FacilitiesFacilities

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ObjectivesObjectivesToday you will learn how to use or describe: • Vocabulary and symbols for hotel facilities• Comparatives and Superlatives for Adjectives• Hotel room facilities• Understanding Guest’s requirements

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Hotel Guidebook SymbolsHotel Guidebook Symbols• A standard set of symbols has been developed to REPRESENT GRAPHICALLY the availability of hotel facilities.

a) Fitness room

Guess the meaning of the following symbols:

b) Doctor service

e) Room service

d) Live music entertainment

f) Water sports (at or near)

c) Seafront location g) Hairdressing salon

h) Air-conditioned room

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Facilities SymbolsFacilities SymbolsLook at the symbols in your hand-out.

Can you identify the facilities?

Do you know what they mean?

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Facilities SymbolsFacilities SymbolsNow identify some of the facilities with their symbols…

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Making Making ComparisonsComparisonsWhen we want to compare two or more things we use adjectives.

To use adjectives for comparisons we have to change the spelling. Look at some of these examples…

To compare two things we use the “Comparative” form, but to compare three or more things we use the “Superlative” form:

Adjective Comparative Superlativecheap cheaper cheapest

But there are more rules to using adjectives for comparisons.

The following rules should help you remember how to compare...

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Making Making ComparisonsComparisons

There are also adjectives that do not follow any of the normal rules. These are called irregular adjectives…

good better best

They each have their own spelling, so you learn each one.

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Making ComparisonsMaking ComparisonsActivity

• Review the table provided

• Write six sentences using comparatives and superlatives

• Include each factor (price, size, comfort, facilities, distance)

• Mention each hotel at least once

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Listening ExerciseListening Exercise

Watch the video and identify what facilities the hotel offers its guests.

Then listen again and write the adjectives that you hear that describe the facilities.

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Vocabulary - Hotel Room Vocabulary - Hotel Room FacilitiesFacilities

Hotel Room FacilitiesOn the list provided, translate the objects that are commonly

found in hotel rooms: (e.g., basin/ อ่�าง/ อ่�างล้�างหน้�า)

Identify these objects:

How did you do………..?

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SpeakingSpeakingListen to the following conversation and complete the missing information. Practice the conversation with a partner.

A: I'd like to reserve a hotel room.B: That should be no problem. May I have your full name, please?A: My name is John Sandals.B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir?A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. B: Our room rates recently went up. Is that okay with you, Mr. Sandals?A: How much per night are we talking about?B: Each night will be $308.A: That price is perfectly acceptable.B: Wonderful! Do you prefer a smoking or nonsmoking room?A: Nonsmoking, please.B: Next question: Is a queen-size bed okay?A: That sounds fine.B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number.A: Certainly. My phone number is 626-555-1739.B: Thank you, Mr. Sandals. We look forward to seeing you in New York!

Listening Link

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Hotel Room FacilitiesHotel Room FacilitiesLook at the hotel rooms and the

facilities included, and match them with the guests’ preferences

below.

: Guest A : Guest B : Guest C : Guest D“I need a full suite with “I need an adapted room “I may have colleagues “I need a double-roomfull broadband access and with facilities for disabled arriving later, so two with room service andweb-conferencing.” amenities and laundry.”

beds are needed.” a splendid view.”

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Hotel FacilitiesHotel FacilitiesSome guests will have special

needs that a good hotel employee will know and prepare for to provide the best professional

service.Look at these people and decide

what services they might require…

a. organized games and activitiesb. nappy-changing facilities in toiletsc. a resident nursed. push-chairse. special wide doorsf. a courtesy bus to town

g. ramps at all stairsh. a playground or playroomi. hoists in bedroomsj. lifts to all floorsk. notices in Braillel. a low-level front desk

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Edinburgh, Scotland: Edinburgh, Scotland: ActivityActivity

Look at the hotel information from a Scottish guidebook and answerthe questions on Page 5 of your handout.

1.Which hotel is not in the centre of Edinburgh?2.Which hotel is the largest?3.Which is the smallest?4.Which hotel has Oriental cuisine?5.Which hotel does not include breakfast in its basic room rate?6.What facilities are common to all three hotels?

Which hotel would you stay in and why?

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How about WANTs not How about WANTs not NEEDs?NEEDs?

Your guest is a very affluent vocalist/musician.

He enjoys playing poker, blackjack and roulette.

He is American.

He wants to go and play these games.

He wants to share accommodation with 10 friends.

He loves to watch HUGE televisions.

He wants a personal BUTLER.

He wants his OWN conference room.

He has NO LIMIT with BUDGET!

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How about WANTs not How about WANTs not NEEDs?NEEDs?

Him………..His friends…

His bodyguard….

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Top of the RangeTop of the Range The Bellagio is a hotel and casino located on the Las Vegas Strip in the Paradise area of, Nevada, USA and a member of The Leading Hotels of the World. It is owned by MGM Resorts International and was built on the site of the demolished Dunes hotel and casino.

http://www.bellagio.com/

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The Presidential SuiteThe Presidential Suite

180 000 Baht / night

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The Presidential SuiteThe Presidential SuiteOur Presidential Suite - 380sqm. of contemporary ambience. Enjoy your own :

• Spacious mosaic marble foyer with glass chandelier and water features• Verdant indoor garden and fountain• Outdoor solarium with water features• Master bedroom and guest bedroom with fireplaces and 30-inch LCD• Sunken full service bar with seating for six• 50-inch plasma and home theatre entertainment system with Surround Sound• Whirlpool therapeutic bath and rainforest Swiss steam showers • Automatic drapery and sheer controls• Conference room • 24-hour butler attention• VIP check-in and lounge access

For your personal staff, three 92sqm. square-foot Entourage Suites are available on the same floor.

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SummarySummaryToday you have studied: • Vocabulary and symbols for hotel facilities• Comparatives and Superlatives for Adjectives• Hotel room facilities• Understanding Guests’ requirements