1 expect the best Cheryl F. Clark Deputy Chief Information Officer of the Commonwealth McIntire...
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1 expect the best www.vita.virginia.g ov Cheryl F. Clark Deputy Chief Information Officer of the Commonwealth McIntire School of Commerce, University of Virginia March 18, 2005 Transforming Information Technology in the Commonwealth
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Transcript of 1 expect the best Cheryl F. Clark Deputy Chief Information Officer of the Commonwealth McIntire...
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expect the best
www.vita.virginia.gov
Cheryl F. ClarkDeputy Chief Information Officer of the Commonwealth
McIntire School of Commerce, University of VirginiaMarch 18, 2005
Transforming Information Technology in the Commonwealth
www.vita.virginia.gov 2expect the best
Today’s Topics• The VITA Story
• Public sector challenges • Stage 1 - Integration
– Challenges and Achievements– Technical, Social, and Political Factors– What worked and 20/20 hindsight
• Stage 2 - Transformation– Priorities– What “Done” looks like
www.vita.virginia.gov 3expect the best
In a Nutshell….
Created IT “Utility”Formed a new organization in 4 months Defined organization, services, & culture
Consolidated Agency IT ResourcesTransitioned IT assets and support staff from 90 Executive Branch agencies in 18 months
Met All CommitmentsMet all deadlines, promises, and commitments with no disruption of services, without start-up funding
Launched TransformationInitiated efforts to truly transform service delivery in the Commonwealth by consolidating, standardizing, and leveraging a common infrastructure
Complete?
www.vita.virginia.gov 4expect the best
IT Consolidation in Virginia
Orgs. Locations PCs Servers Employees
34
82836 109 5
Small 1/1/2004
www.vita.virginia.gov 5expect the best
IT Consolidation in Virginia
Orgs. Locations PCs Servers Employees
34
82836 109 5
Small 1/1/2004
56
543
15,932
986 233
Medium 7/1/2004
www.vita.virginia.gov 6expect the best
IT Consolidation in Virginia
Orgs. Locations PCs Servers Employees
34
82836 109 5
Small 1/1/2004
56
543
15,932
986 233
Medium 7/1/2004
87 1,492 59,400 2,900 698
Large 1/1/2005
www.vita.virginia.gov 7expect the best
IT Consolidation in Virginia
Orgs. Locations PCs Servers Employees
59
543
15,932
986
192
VITA Today (Including Baseline)
90 1,497 60,000 3,000 1,081
www.vita.virginia.gov 8expect the best
Locations Supported by VITAAs of July 1, 2003
www.vita.virginia.gov 9expect the best
Locations Supported by VITAAs of January 1, 2005
www.vita.virginia.gov 10expect the best
Locations Supported by VITAAs of January 1, 2005
www.vita.virginia.gov 11expect the best
Comparing Apples to Aardvarks• In the private sector, mergers & acquisitions
(M&A) involve integrating– Apples and apples (similar line of business)– Apples and oranges (new business)
• In the public sector, IT integration typically involves integrating apples and aardvarks– 10 Secretariats– 183 Business functions
www.vita.virginia.gov 12expect the best
Apples to Aardvarks
• Private sector - Funded and staffed in “clean room” style• Public sector - Unfunded mandate with no more staff
• Private sector - Integrate quickly, then transform• Public sector – Do it all at once
• Private sector – Think enterprise! • Public sector – Guard the silos!
www.vita.virginia.gov 13expect the best
That was then . . .
Technical Factors
Systemic Factors
Political Factors
Human Factors
www.vita.virginia.gov 14expect the best
This is now . . .
Technical Factors
Systemic Factors
Political Factors
Human Factors
Technical Factors
Systemic Factors
Political Factors
Human Factors
www.vita.virginia.gov 15expect the best
Technical Discoveries
• Legasaurs• Lack of maintenance• Interoperability & standards• Remediation• Asset inventory & tagging• Three (to 90) of everything• VITA is classic “cobbler’s child”
www.vita.virginia.gov 16expect the best
Social & Political Factors
• Everyone wants to transform, but nobody wants to change!
• Same faces, same places• When in Rome….• VITA envy• Information gap• VITA time warp• Fatigue & future shock • Customer Service?
www.vita.virginia.gov 17expect the best
What Worked and What Didn’t• What worked…
– Relentless pursuit of vision– Adaptation, not adoption– Leadership & sponsorship– Management Crisis/Crisis Management– Talented, dedicated staff– Collaboration and cooperation– Communications
• Lessons?– Do it sooner– Do it backwards– Say “no” more often– Integrate first, then transform– Be data driven
www.vita.virginia.gov 18expect the best
Transformation Priorities & Challenges• Private Sector Partnerships thru the “PPEA” (Public/Private
Education & Infrastructure Act)
– Two competitors (January)– Infrastructure Due Diligence (March)– Detailed proposals (July)– Review and potential comprehensive agreement (October)
• Enterprise architecture and standardization• Enterprise & investment thinking• Business development & marketing• Shared services & pricing model• Security
www.vita.virginia.gov 19expect the best
GOVERNANCE: Respecting Data Sovereignty
FUNDING: Incentives for Collaboration
CONSOLIDATION: Build IT Once
COMMON NETWORK: Tying Multiple Enterprises Together at the Edges
BUSINESS PROCESSES
SECURITY/ IDENTITY
APPLICATIONS
PLATFORM
ARCHITECTURE
INFRASTRUCTURE
CO
MM
ON
TEC
HN
OLO
GY
Pu
blic S
afe
ty
Ed
ucati
on
Healt
h &
Hu
man
Res.
Ad
min
istr
ati
on
Tra
nsp
ort
ati
on
Natu
ral R
esou
rces
Com
merc
e &
Tra
de
Secretariats
COMMON INTERFACE,
INFORMATION &TRANSACTIONS
CITIZENS, TRADING PARTNERS &
PUBLIC ENTITIES
MU
LTI
EN
TER
PR
ISE -
VER
TIC
AL
NATIONAL
REGIONAL
STATE
LOCALITIES
HOUSEHOLD
Source: Center for Digital Government, 2004.
What Done Looks Like…
Fin
an
ce
Ag
ricu
ltu
re &
Fore
str
y
www.vita.virginia.gov 20expect the best
For More Information on VITA
www.vita.virginia.gov
Cheryl F. ClarkDeputy CIO of the Commonwealth
