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Transcript of 1 E-District and the Right to Information (RTI) Department of Information Technology Conference of...
1
마스터 제목 스타일 편집E-District and the Right to Information (RTI)
Department of Information Technology
Conference of Information Commissioners
17th October 2007
NeGP Vision
“Make all Government services accessible to the common
man in his locality, through common service delivery
outlets and ensure efficiency, transparency & reliability of
such services at affordable costs to realise the basic
needs of the common man”
-27 Mission Mode Projects (MMPs)
E-District, a State MMP
Overview of E-District
Citizen-centric approach to delivery of selected (bulk)
services through Common Service Centres (CSC)
Involving back office enablement, by way of
– digitization of relevant records
– process redesign
– automation of processes/workflow
Salient features
Phased implementation- Phase I
pilots in 8-10 States (1-2 districts in each)
Phase II -National roll out ‘coverage’ limited to ten categories of
services gradual ‘digital’ evolution of back office
Salient Features (2/2)
Enable delivery through multiple channels
riding on SWAN,SDC and CSC infrastructure
Access NSDG for routing service requests
and delivery.
RTI – Current Imperatives
Citizens– Awareness about their rights under RTI Act– Access to PIO’s – Responsiveness to their request
Departments / Public Authority– Reaching out to the citizens – Establishing processes for quick disposal of requests – Ensure internal transparency and accountability
Commission– Encourage participation by Citizens and Departments– Track and ensure speedy disposal of requests– Intervene whenever required
E-District Creating an Enabling Environment
RTI ‘services’ in edistrict
For services listed under edistrict, enable
-receipt and acknowledgement of applications u/RTI (including fee )
-establishment of electronic interface with Public Information Officer (PIO)
- for reaching the applications
- tracking status of the applications
- receiving services (interim/final) from PIO
and its delivery to the citizen
Notification of eDistrict services under section 4(1) of
the Act to enable and legally enforce sharing of
information as prescribed, electronically.
eDistrict to act as an enabler for facilitating objectives/
services relating to RTI being achieved/delivered
RTI’s legal framework to be leveraged by eDistrict to
make information sharing/e-services, irreversible.
Outcomes (1/2)
Outcomes(2/2)
Service centric approach to requests u/RTI
Evolve an effective MIS tool for monitoring at supervi
sory levels
Service delivery enabled through multiple channels
Effective use of IT infrastructure to collaborate acros
s agencies (other MMPs)
Creating Citizen Pull for Automation of RTI Services across Departments
Points for deliberation
Extending RTI services at the CSCs, to
such Public Authorities that have been
already enabled electronically for receipt of
applications,
(while leveraging the access/content already
developed by the NIC) Need/feasibility of notifying CSCs as APIOs
under the Act
Thank You
RTI and E-District
CommonService Centres
Departments Citizens
Online serviceOnline service
DistrictAdmn. Offices
Service specific PIOs
RTI under E-District
Enabling Application Receipt,
Transmission, Tracking
Enabling Access to PIO’s at the Doorsteps of the Citizens’…
Food & CivilSupplies
Transport
Public Relation
Revenue
Social Welfare
Citizen Applies Under RTI Act
• Receive Application
• Ack. With Date/Time Stamp
• Reaches to PIO electronically
CSC
Desk 1 Desk 2 Desk 3
Manual/Digital Process
PIO (Back Office)
Delivery/Information of service to CSC
CSCDelivery to Citizen
Automated/ online activity
Manual activity
NEGP –Mission Mode Projects (MMPs)
MMPs identified on the basis of high citizen / business interface – projects cover range of key services offered by department
Integrated (8)• e-BIZ• EDI • India Portal• Common Service Centers
• EG Gateway • E Courts• E-Office• E Procurement
State (11)• Agriculture• Land Records• Transport• Treasuries• Commercial Taxes• Gram Panchayats• Municipalities• Registration• Police• Employment Exchange
• E-District
Central (8)• Income Tax• Central Excise • Passports/Visa & Immigration • MCA 21• National ID / UID• Pensions•Industry Initiative• Banking• Insurance
States can add up to 5 state specific Projects
Citizen Centric Approach
Citizen-CentricApproach
Citizen
Departmental Support
Transformation
En
han
ced
valu
e
Department-Centric Approach
Citizen
Intermediaries
Dep
artm
en
t 1
Dep
artm
en
t 2
Dep
artm
en
t 3
Dep
artm
en
t 4
Dep
artm
en
t 5
Fragm
ente
d
valu
e
E-District Interface
Dept 1
Dept 2
Dept 3
Dept 4
Dept 5
Relating to
- Land Records
- Agriculture
- Police
- Certifications
- Social welfare
- Revenue court
- Grievances/RTI
- Ration cards/PDS
- Utility services
- Transport
- Education
- Health…
Bulk Services
Services relating to-
Land Records
Agriculture
Police
Transport
Gram Panchayat
Municipalities…
Covered u/MMP
Services relating to-
Certifications
Social welfare
Revenue court
Grievances/RTI
Ration cards
Recovery of dues
Health
Tourism…
Not Covered u/ MMP (covered u/e district)
NeGP Services
Online application for services
E-District application
Access points:• Online • CSC
Services 1. Land Records related 2. Agriculture related 3. Police related4. Certificate related5. Social welfare 6. Revenue court 7. Grievances 8. Ration card related9. Utility
1
Receipt of the acknowledgement receipt
Online generation of acknowledgement receipt
2
Government Gateway 3
Back end processing at the department
Departments 1. Health 2. Land records3. Police 4. Transport 5. Agriculture6. Rural development 7. Registration
Online delivery of services to the applicant. For e.g. online issue of various certificates
4
State Data
Centre (SDC)
SWAN
E-District Services
Core Services
Certificates including domicile, nativity, caste, marriage, income,
employment: Application/Issuance/Updation. Social Welfare - Pensions (old age, widow, etc.): Application /
Payments/etc. Revenue Court- including case listing, final orders, etc.:
Information/Tracking Government Dues and Recovery as part of Land Revenue –
including Issue of notices, record payments, etc.: Information /
Tracking Ration Card related services- including Registration, Issue of
duplicates, etc.: Information/Application/
Issuance/Updation RTI Services/ redressal of grievances: Application/Tracking/
Redressal/Appeals/etc.
NSDG
State Data Center setup
Cer
tifi
cate
s
Go
vern
men
t D
ues
an
d
Rec
ove
ries
RT
I/
Gri
evan
ce
Ser
vice
s
Rev
enu
e C
ou
rt
Cas
es
So
cial
S
ecu
rity
Pu
bli
c D
istr
ibu
tio
n
Sys
tem
Service Interface
Easy Access (Single Sign on)Payment Gateway
CSC Setup
SWAN
eDistrict Deployment
Broadband