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Chapter 1Strategic Implications of a Dynamic HRM Environment

Fundamentals of Human Resource ManagementDeCenzo and Robbins

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The World of Work - continues to change, but at an even more rapid pace.

HR must understand the implications of:globalization technology changesworkforce diversitychanging skill requirementscontinuous improvement initiatives the contingent work forcedecentralized work sitesand employee involvement

INTRODUCTION

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Today’s business world is truly a global village. This term refers to the fact that businesses currently operate around the world.

UNDERSTANDING CULTURAL ENVIRONMENTS

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HRM must ensure that employees can operate in the appropriate language communications are understood by a multilingual work force

Ensure that workers can operate in cultures that differ on variables such as status differentiation societal uncertainty assertiveness individualism

HRM also must help multicultural groups work together.

UNDERSTANDING CULTURAL ENVIRONMENTS

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GLOBE Dimensions: Assertiveness Future Orientation Gender Differentiation Uncertainty Avoidance Power Distance Individualism/collectivism In-group collectivism Performance orientation Humane orientation gfgjggjkhkhkhhkhkhkhkhkhkhkhkhkhkhkhkhkhkhkhkhkhkhkhkhkhkhkhkhkhk

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UNDERSTANDING CULTURAL ENVIRONMENTS

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Cultural Implications for HRM Not all HRM theories and practices are universally applicable. HRM must understand varying cultural values.

UNDERSTANDING CULTURAL ENVIRONMENTS

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Has altered the way people work. Has changed the way information is created, stored, used, and

shared.The move from agriculture to industrialization created a new group of

workers – the blue-collar industrial worker.Since WWII, the trend has been a reduction in manufacturing work

and an increase in service jobs.

THE CHANGING WORLD OF TECHNOLOGY

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Knowledge Worker - individuals whose jobs are designed around the acquisition and application of information.

Why the emphasis on technology: makes organizations more productive helps them create and maintain a competitive advantage provides better, more useful information

Let us know: Data Mining KM managementNot Rote learningOr even Common Sense

THE CHANGING WORLD OF TECHNOLOGY

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How Technology Affects HRM Practices RecruitingEmployee SelectionTraining and DevelopmentEthics and Employee RightsMotivating Knowledge WorkersPaying Employees Market ValueCommunicationDecentralized Work SitesSkill LevelsLegal Concerns

THE CHANGING WORLD OF TECHNOLOGY

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The challenge is to make organizations more accommodating to diverse groups of people.

WORKFORCE DIVERSITY

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Aren’t we Asians, with brown skins?

The Workforce Today minorities and women have become the fastest growing segments. Why? the numbers of immigrant workers and older workers are increasing. Why?

WORKFORCE DIVERSITY

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How Diversity Affects HRM Need to attract and maintain a diversified work force that is reflective of the

diversity in the general population. Need to foster increased sensitivity to group differences. Must deal with the difference on:

Values Needs Interests Expectations of employees

Please discuss the possibility of employees’ expectation?(Also, please identify yourself before discuss.)

WORKFORCE DIVERSITY

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What Is a Work/Life Balance? A balance between personal life and work Causes of the blur between work and life

The creation of global organizations means the world never sleeps. Communication technologies allow employees to work at home. Organizations are asking employees to put in longer hours. Fewer families have a single breadwinner.

Discuss: lucky in game will lose in love?

WORKFORCE DIVERSITY

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Does the world have or have-not a Shortage of Skilled Labor? The combination of the small Gen-X population, the already high

participation rate of women in the workforce, and early retirements will lead to a significantly smaller future labor pool from which employers can hire.

Consider your classmates? Or your get together gatherings? More males or females or something else?

LABOR SUPPLY

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Why Do Organizations Lay Off During Shortages? Downsizing is part of a larger goal of balancing staff to meet changing

needs. Organizations want more flexibility to better respond to change. This is often referred to as rightsizing, linking employee needs to

organizational strategy.

Discuss: custom-made size?

LABOR SUPPLY

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How Do Organizations Balance Labor Supply? Organizations are increasingly using contingent workers to respond to

fluctuating needs for employees. Contingent workers include

Part-time workers Temporary workers Contract workers

LABOR SUPPLY

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LABOR SUPPLY

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Discuss: baby boomer in China, India, and your own country?

Issues Contingent Workers Create for HRM How to attract quality temporaries How to motivate employees who are receiving less pay and benefits How to have them available when needed How to quickly adapt them to the organization How to deal with potential conflicts between core and contingent workers

LABOR SUPPLY

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Continuous improvement - making constant efforts to provide better products and service to customers External Internal

Quality management concepts have existed for over 50 years and include the pioneering work of W. Edwards Deming.

Discuss: Edwards Deming who is an American, but his QC strageg can be anchoraged in Japan?

CONTINUOUS IMPROVEMENT PROGRAMS

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Key components of continuous improvement are: Focus on the customer Concern for continuous improvement Improvement in the quality of everything Accurate measurement Empowerment of employees

CONTINUOUS IMPROVEMENT PROGRAMS

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Work Process Engineering involves radical, quantum changes to entire work processes.

How HRM Assists in Work Process Engineering Helps employees deal with the emotional aspects of

conflict and changeProvides skills trainingAdapts HR systems, such as compensation, benefits,

and performance standards.

CONTINUOUS IMPROVEMENT PROGRAMS

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Delegation – having the authority to make decisions in one’s job

Work teams – workers of various specializations who work together in an organization

HRM must provide training to help empower employees in their new roles.

Involvement programs can achieve:greater productivity increased employee loyalty and commitment

EMPLOYEE INVOLVEMENT

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Three views of ethics:View 1 – decisions are made on the basis of their

outcomes or consequencesView 2– decisions are made with concern for respecting

and protecting individual liberties and privilegesView 3– decisions are make by enforcing rules fairly and

impartiallyCode of ethics - a formal document that states

an organization’s primary values and the ethical rules it expects organizational members to follow.

A LOOK AT ETHICS

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