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FOR MORE profitable DECIS IONS.

Microsoft BusinessSolutions gives you the insight youneed to make moreprofitable decisions.

M I C R O S O F T B U S I N E S S S O L U T I O N S 1

Our business management software puts

you in touch with information from every

corner of your business, and lets you analyze

it in any way you choose.

Microsoft Certified Business Solutions Partners

tailor the software to your precise needs, and as

your business and technology evolve, they make

sure it continues to support the way you work.

Microsoft® Business Solutions will help you

make more profitable decisions for many

years to come.

“We get the insight we need.”

2 M I C R O S O F T B U S I N E S S S O L U T I O N S


20 years in the business

One of Microsoft’s seven business groups,

Microsoft Business Solutions includes the former

Great Plains, Inc. and Navision, ApS, developers

of business management software for small

and mid-sized companies since the early 1980s.

With more than 250,000 customers, we

understand what you need.

“We spend less time consolidating, data entering, making small

modifications and reconciling numbers, and more time on analysis

that provides real financial information and contributes to

decision making.”

–Edward Hwang, director of financial planning, Earthlink (Internet service provider)

Savings of $1 million“The speed of getting information totop executives, the saved time intraining efforts and the reduction ofneeded staff and support easilyequates to an annual saving of morethan a million dollars.”

–Russel Kuteman, vice president of finance,

Six Flags (amusement park operator)

Working smarter“We’re actually working smarter andbetter, and using less time.”

–Charles Buck, director of finance, Volunteers of

America Michigan (non-profit organization)

Dramatic increase in knowledge“We’ve been able to make a dramaticcut in the number of manual processesand errors, and a dramatic increase in our knowledge of what goes on in our business.”

–Lars Errebo, IT manager, Rationel Vinduer

(window manufacturer)

Read full case studies at

www.microsoft.com/BusinessSolutions


Find out the who, what, when, where,why and how of any part of yourbusiness. Whether you’re a sales repor general manager, the informationyou need is available in one place.There’s no need to print it out from one system and type it into another.

What you see on your screen is thelatest information from across thecompany. You can identify trends andrelationships. Get an overview or clickthrough to the minutest detail. It’s allthere for you. Your only limit is whatyou choose to record.

The answersare all there.

What makes your most profitable lines successful? Why do your

customers choose you? What keeps your employees happy?

We have a system that will help you make more profitable decisions.


ANSWERS

1. Get live information from every corner of your business

2. Analyze it in any way you choose

3. Make any information available to employees, customers, suppliers and partners

Types of information you can find•Which customers are most price-sensitive •How the introduction of a stock program affected employee turnover•Whether today’s production is progressing on schedule •What causes the delivery delay on your best-selling product•How a new credit policy has impacted cash flow•Which of your subsidiaries’ projects were most profitable last quarter

Be a more attractive company to deal withYou can make information available to employees, customers, suppliers andpartners, so they too can make more profitable decisions.

Launch password-protected Web sites with information and functionality tailored toeach user’s needs. Information comes direct from your business managementsystem — or any other system it connects to — and is up to date.

Users log in via their mobile phone, PDA or PC, or even view information from within their own business management system. They can connect — however they choose — but you control their access.

Some examples of the sort of information you can give others access to:

Employees• Which tasks they must complete and when• How many hours they have spent on a project compared to budget• What goals they agreed to meet in their last reviewCustomers• What discount they’re entitled • How their order is progressing and when it will be delivered• Which products and services complement their previous purchasesSuppliers• How many of their deliveries arrive on time• What your current stock of their items is• Where your next order must be delivered Partners• What technical specifications they need to take into account• Why you changed their drawings• Which project was the most profitable in any specific office during the last six months

“We get the answers we need.”



Allows immediate action“Project managers view the status oftheir jobs several times a day. They can click a button to see in a second if costs have been booked andcustomers have been properly billed.They can see problems as soon as theyemerge and immediately take action.”

–Grant Cynor, chief financial officer, Alexander Open

Systems (network service provider)

Smarter decision-making“I can get sales levels, stock, revenue,purchasing and accounting/financeanswers 24/7. That makes opening a new store a much easier decision.”

–Stan Bedford, founder and president,

Bedford Camera & Video, Inc. (photographic retailer)

Analysis from top to bottom“We can look at how sales are

performing overall, what products are successful in which areas and analyze them right through to the bottom line.”

–Peter Howell, administrative manager,

MJS Floorcoverings (distributor of floor covering)

Easy access to information“I have been amazed at the amount of information that I can access easilywithout the help of a technical specialist.”

–Dave Kush, controller at Royal Professional Builders

(house builders)



“We get instant access to information such as what’s profitable

and what’s not. It took days to get these figures from the previous

system, but now you can extract them by yourself from the desktop.”

–Graham Stirling, financial controller, Masterpet (distributor of pet accessories)


Software that fits yourbusiness.

SupS pp y

MaMa agaganaganaggege

t

Field Service

Management

Analytics and

Reporting

MM

CRM


You can get the answers you need becauseour software will fit the way you work. Nomatter whether you’re a frozen fooddistributor, newspaper publisher, hearing aid manufacturer or furniture retailer, it won’t force changes. You’ll retain yourindividuality — your competitive advantage.

You won’t have to pay us to develop a custom system from scratch. Instead, aMicrosoft Certified Business Solutions Partner,who has specially trained IT and industryconsultants, takes our software and tailors it to the way you work. It’s a cost-effectivealternative, and because it’s based on triedand tested technology, you know your systemwill be reliable.

The insight you need to make more

profitable decisions

Pick the functionality you need, and a

Microsoft Certified Business Solutions Partner

will fit it to your business. You’ll get information

from every corner of your business, plus the

ability to analyze it any way you choose.


Financial Management Manage your general ledger, payables, receivables, inventory, sales process,purchasing, fixed assets and cash flow. Perform bank reconciliation and collections.

Analytics & Reporting Manage budgets, create and consolidate reports and look for trends andrelationships in any part of your business.

HR Management Manage your human resources, from skills mapping, recruitment and employeeregistration, to skills development and processing of payroll and benefits.

Project Management Manage your resources, forecast your costs and budgets, track time and expenses,and manage contracts and billing.

CRM Manage customer groups, create and launch marketing campaigns, track customeractivity, manage sales and after-sales.

Field Service Management Set up and manage service contracts, enter and track service calls, viewschedules and optimize workloads across resources.

Manufacturing Manage your entire manufacturing process from product configuration, supply andcapacity requirements planning, to scheduling and shop floor.

Supply Chain Management Manage single or multi-site warehouses and handle order promising, demandplanning and online collaboration with suppliers.

Retail Management Manage retail operations from point-of-sale to delivery, increase customer flow andcash-in, speed up lines and tasks, control inventory, and automate purchasing.

E-Commerce Let customers and suppliers do business with you anytime through Web sites or by connecting their system directly to yours.

STANDARD FUNCTIONAL IT Y TO choose FROM

Local Country Offices

(30+ country offices)

Deliver global version

of software

Requests

and ideas

Requests

and ideas

Requests

and ideas

Adapt

to country needs

or to your individual needs

and provide ongoing support

Partner Network

(4,500+ partners)

How we deliver software tailored for you

Our local offices adapt the software that

we produce so that it conforms to local

regulations, business practices and languages.

A Microsoft Certified Business Solutions Partner

then tailors it to your individual needs. The result

is a business management system that lets you

analyze your entire business and make more

profitable decisions.

FLEX IB IL IT Y

1. You don’t need software developed for you from scratch

2. A Microsoft Certified Business Solutions Partner can adapt our software to your needs

3. The result is a stable solution at a reasonable price



“The software matches the exact way we work.”


“When you create a new customer, you can select the language youwant to use to communicate with them. We have 45 dealers in theGerman part of Belgium and we can just print out their invoices inGerman. We can see what’s on the invoice in our language, andthey get what they want in their language.” –Piet Van Compernolle, founder, Van Compernolle (supplier of auto parts)

Freedom to work“The solution allows us to implement our sales methodology in the system,instead of having the system dictate thesales methodology we need to use.”

–Joey Smith, chief technology officer,

Maximum Impact, Inc. (provider of leadership training)

Easy to learn“The intuitiveness is great. We can getoff the ground and build from there.”

–David Fischer, IT director, McBride Electric

(electrical contractor)

Do it yourself“We can make new reports, alter userpermissions and change or collateforms easily in-house.”

–Joachim Baum, IT manager, Herzog

(manufacturer of machine parts)



People whounderstand yourbusiness.


Our Microsoft Certified Business Solutions Partners understand local laws andpractices, and in order to become certified, they have to prove their expertise in our technology and in business areas such as e-commerce and supply chain management.

They know how to run an IT project on time and on budget. We give them a complete best practice methodology for running their business. Based on decades of experiencefrom our partner network, it includes project planning, implementation, businessstrategy and support.

By talking to you and your key managers, your Microsoft Certified Business Solutions Partnerwill help you identify your needs and only then suggest how to meet those needs withtechnology. And over the years that follow, they’ll be right there with further trainingand upgrades that will keep your software in step with your changing needs.

With more than 4,500 Microsoft CertifiedBusiness Solutions Partners in over 130countries, we have a partner for you. Smallpartners for small businesses, internationalpartners for international businesses. Withpartners covering industries from auto parts to zoo keeping and e-commerce to CRM,you’re sure to find one with a profile andfocus that matches your own.

INS IGHT

1. You can find a Microsoft Certified Business Solutions Partner who matches your profile

2. We provide Microsoft Certified Business Solutions Partners with a best practice methodology,

which helps make your IT project a success

3. Your Microsoft Certified Business Solutions Partner will help you launch your solution

and support you long into the future

“They correctly identified all the issues we encountered and, despite a very tighttimeframe, the project was completed on time and on budget.” –Enrique Alonso, Grupo Pomar (furniture manufacturer)

Intimate understanding“[Our Microsoft Business SolutionsPartner] has developed an intimateunderstanding of the way our systemworks with our business needs. And that has been a critical part of the way we do business.”

–Graeme Kerns, director of finance,

Staging Connections

(service provider for corporate events)

Up-front and honest“They weren’t like some of the othervendors who claim to be able to do anything, anytime, anywhere. Our partner was always up-front and honest. If they didn’t know the answer immediately, they would go and find out.”

–David Pynn, chief executive officer,

Hospital Shared Services

(service provider to healthcare industry)




“They have earned our trust.”

Launch

the solution

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Identify needs

Document core

processes, risks and

hidden costs

Document the project

scope, detailed budget

and timeframe

Translate your

business processes

into detailed software

requirements

Develop

customizations,

interfaces and data

conversion tools

Test solution, train

end-users, convert

data

Deploy the solution

Ongoing

support

How your partner will work with you


An investmentthat keepspaying back.Business management software isn’t much good if it can’t keep up with thechanges it inspires. Fortunately, the ability to adapt our software doesn’t end the day you implement it.

Say you manufacture shoes and you want to start retailing them. Add our retailingsolution and your Microsoft Certified Business Solutions Partner, who knows your business well by now, can quickly fit it to your needs. The solution willautomatically fill with your product information and, because it works in the sameway as other application areas, your employees will learn it quickly.

Or maybe you want to open a factory or retail outlet in another country. Because our software is based on standard technology and because we havemore than 4,500 Microsoft Certified Business Solutions Partners around theworld, it’s no problem to find a local consultant with the knowledge to get you up and running fast.

Not that you need to call your Microsoft Certified Business Solutions Partner for every change. You can make many alterations yourself. Set up screens how you want them, create new reports, and even launch Web sites without yourpartner’s help.

But it’s not only your business that develops. Technology moves on too, and ourdivision’s 1500 research and development staff will make sure you get the verybest. We’ll respect the time and money you’ve devoted to setting up and getting toknow your system. Your investment will return more and more as the years roll by.


Better all the time“We encourage employees to suggestimprovements to our processes and our solution is flexible enough to accommodate them. Our processes get better all the time.”

–Lori King, chief operating officer,

Stonewall Kitchen (food retailer)

Reduced costs“Microsoft Business Solutions has drivenefficiencies into our process and loweredour costs and working capital needs toenable us to grow more rapidly.”

–Paul Turuk, general manager of support operations,

Caribou Coffee Company (speciality coffee company)

Continual development“We bought a standard solution that’salready in the market, and whichguarantees that the technology will continuously be developed.”

–Torben Winther Kristensen, office manager,

Danish Agency for Governmental Management

(government organization)



“Our Microsoft Business Solutions systemallows us to improve and add value to thecompanies we acquire.”–Bob Quinn, chief financial officer, Oldcastle Precast (manufacturer of concrete products)

“We keep on profiting.”

RETURN ON INVESTMENT

1. Your Microsoft Certified Business Solutions Partner can adapt your system as your business develops

2. You can add new modules because the software uses standard technology

3. We will provide upgrades to keep your technology up to date

A profitable idea Microsoft Business Solutions helps you make more profitable decisions.

You work smarter because your solution is tailored to the way you do business. You work faster because you have immediate access to information from allaround your company. You can count on us for long-term support as your needschange and your business grows.

More than a quarter of a million companies rely on Microsoft Business Solutionsfor profitable ideas. Contact us now to find out how we can help you.

Visit www.microsoft.com/BusinessSolutions to learn more, or enter informationabout your company and have a solution automatically recommended for you.

© 2003 Microsoft Corporation. All rights reserved.

Microsoft, Navision and Great Plains are either registered trademarks or trademarks of Microsoft Corporation,

Great Plains Software, Inc. or Microsoft Business Solutions ApS or their affiliates in the United States and/or other countries.

Great Plains Software, Inc. and Microsoft Business Solutions ApS are subsidiaries of Microsoft Corporation.

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