MBS YEAR IN REVIEWMike Chalk, MBS Manager

Phil Goble, CIO

2www.cdg.ws

Thank you for attending the 2014 Conference!

Your attendance gives you an opportunity to guide the direction of MBS.

You also get the opportunity to meet other MBS users, and share tips and ideas with them.

WELCOME

3www.cdg.ws

MBS Development programmers have made several hundred updates to MBS in 2 releases since the 2013 Conference. These updates include new enhancements, defect corrections, and data updates.

RELEASE UPDATES TO MBS

Release MBS updatesFE 03.65 229FE 03.70 466  695

4www.cdg.ws

CDG added 6 new companies to the MBS family since our last Conference.

We have 3 MBS Conversions going on right now.

New companies bring new ideas and new requirements, improving the MBS product for everyone.

CONVERSIONS

5www.cdg.ws

We have enhanced MBS to support wireless and water billing:

MBS now includes an integration to the Telispire wireless solution (MVNO Enabler). Be sure to attend the MBS Wireless Billing Opportunities session today at 4:15pm in the Loyalty room!

MBS bills for water and water usage for a new MBS company located in S. Florida.

NEW SERVICE TYPES

6www.cdg.ws

SAM now supports several new devices:

Calix B6 ONT

CISCO DNCS/DTACS (Video)

VisionNet RDM (DSL)

Sigma Device Provisioning Manager (broadband models, VOIP adapters)

SeaChange Axiom (VOD)

Adtran AOE (DSL)

ETI Triad (NAS)

Conklin Intracom (Video)

Telispire (Wireless)

SAM ENHANCEMENTS

7www.cdg.ws

MBS now has support for the NLAD program. This support includes:

New NLAD detail screen in Customer Care to capture NLAD related data.

File-based interface that creates a .csv file that can be uploaded to the NLAD portal.

You can choose the frequency with which this file is created and emailed to you.

Phil Goble is available to discuss your NLAD needs!

NLAD (NATIONAL LIFELINE ACCOUNTABILITY DATABASE)

8www.cdg.ws

NLAD (NATIONAL LIFELINE ACCOUNTABILITY DATABASE)

9www.cdg.ws

Task Management calendar functionality has been enhanced in the 3.70 release:

Calendar accessible from Customer Care and Install Wizard.

Calendar now has monthly, weekly, and daily views, and Department and Person filters.

The use of color makes it easy to see if a Department has availability on a particular day.

TASK MANAGEMENT CALENDAR

10www.cdg.ws

Within Customer Care, the Event Notification icon has been replaced with the

Task Calendar icon.

11www.cdg.ws

Within Customer Care, the Event Notification icon has been replaced with the

Task Calendar icon.

12www.cdg.ws

New display option for the calendar allows for Monthly,

Weekly, or Daily.

Existing monthly summaries now show counts by

abbreviated status (i.e. “status:count”).

New checkbox option allows user to hide completed tasks.

13www.cdg.ws

Weekly display allows user to hide empty slots (no scheduled tasks).

Weekly display shows a full 7-day 24-hour calendar with time slots and scheduled

tasks positioned and sized appropriately.

Overlapping tasks/slots will be indented to allow some display

of the task/slot behind.

Hovering over slot/task description will display

slot/task details. Clicking on slot detail opens the override screen. Clicking on task detail

opens task detail screen.

Available slots display with a green background.

Unavailable slots display with a red background. Overridden slots will display as gray, with a

reason included.

Clicking the detail icon opens the

calendar in Daily mode for that day.

14www.cdg.ws

Daily mode is similar to weekly mode, except the

slots/tasks do not overlap.

15www.cdg.ws

The Time Slot Selection screen (when scheduling

a slotted task) is now visual, using the same elements as the task

calendar.

Clicking on the slot description selects the slot for the related task

(on the previous screen).

16www.cdg.ws

The time slot override screen now allows an

optional reason that will be displayed on the task calendar and during time

slot selection.

In new mode only, the user can select the

departments/slots via checkboxes within this listing. The Department field above acts as a filter. Once these

entries are saved, the overrides need to be dealt with

individually, unless the user selected all departments and all

time slots.

17www.cdg.ws

On temporary disconnects, we can now end ALL charges, including OCPs.

New payment allocation option to pay past due (deniable and non-deniable) before current.

Separate late fee balance selections by market (so MBS can journalize late fees to different journal accounts for each market).

TREATMENT / LATE FEE / DISCONNECTS

18www.cdg.ws

CDG is in the process of migrating our MBS billings from our IBM VSE mainframe, to our Unix platform.

Benefits:

Billings run faster.

Billing reports will be available within MBS.

BILLINGS ON OUR UNIX PLATFORM

19www.cdg.ws

Event Notification is now a floating window.

Users can suppress / silence notifications.

Notification window includes a listing of notifications.

EVENT NOTIFICATION

20www.cdg.ws

ACCOUNT MANAGER / GROUPS

21www.cdg.ws

ACCOUNT MANAGER / GROUPS

22www.cdg.ws

Task Management: Security can be applied to search filters, limiting users to only see their assigned tasks.

QRT: QRT data categories and views can be referenced in the Security module, giving you the ability to limit access to certain data.

Dashboards: Individual Dashboard gadgets can be referenced in the Security module, allowing you to exclude access to specific Dashboard gadgets.

SECURITY ENHANCEMENTS

www.cdg.ws 23

COMPANY ACTIONS FOR ALL SERVICE TYPES

Wireless

Water / Sewer

Medic Alert

Garbage

Hosted Solutions

Maintenance

PC Protection

Rental

Security

Storage

Transport

24www.cdg.ws

Users in Trouble Dept. sorted first in Person drop-downs.

Added Service Area to listing and filters.

Added Informational Note to listing.

TROUBLE ENHANCEMENTS

25www.cdg.ws

TROUBLE ENHANCEMENTS

26www.cdg.ws

You can now resend emails issued from MBS.

RESEND EMAIL

www.cdg.ws 27