© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

Business Transformation –

Business Analysis & Next Steps

IIBA ® Italy Chapter “Happy Hour Series”

19/11/2014 Milan – Italy

Prassede Colombo, IIBA® Italy Chapter

president

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

Alcuni Numeri

• Più di 270 iscritti con chiusura di iscrizioni a 3

settimane d’evento

• 180 presenze

• 98 aziende rappresentate

• Presentazioni

• IIBA, Telecom Italia, Reply Consulting, PMProgetti, ENI,

SAS Italy, HCL, Gruppo Reti

• Tavola Rotonde

• Alcatel Lucent, DataLogic, Randstad Italia, IIBA, Reply

Consulting

• ENI, Gruppo Reti, MIP , Iconsulting, IPMA Italy

Business Transformation – Business Analysis & Next Steps

2

19/11/2014

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

Alcune fotografie

Business Transformation – Business Analysis & Next Steps

3

18/02/2014

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

Business Transformation – Business Analysis & Next Steps

4

19/11/2014

You need Business AnalysisCapabilities

You need BACOE

Business Transformationhttp://www.bawi.it/speeches/ BAWI 2014: Business Transformation and Business Analysis - CHAIRMAN

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

Business Analysishttp://www.bawi.it/speeches/ The Value of Business Analysis Professionals for the Enterprise - KEYNOTE

Business Analysis is the practice of

enabling change in an organization

by understanding the context

by defining needs

and recommending solutions

that deliver value to stakeholders

Business Transformation – Business Analysis & Next Steps

5

19/0/2014

• Big Data can unlock value by

making information transparent

• Lack of competencies (in the US market)

• Data-savvy managers and analysts:

capable of posing the right questions for

analysis, interpreting and challenging the results,

and making appropriate decisions …

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

You need Business AnalysisCapabilities

Strategic Technologyhttp://www.bawi.it/speeches/ How to orient a customer in the era of digital revolution – Telecom Italia

Business Transformation – Business Analysis & Next Steps

6

19/11/2014

Gartner defines a strategic technology as one with the potential for significant

impact on the enterprise in the next three years. “

1. Business Intelligence (BI) and Analytics

2. Mobility Solutions

3. Cloud Computing

4. Social Media and Computing

5. Machine to Machine (M2M)

6. Hosted Virtual Desktop (HVD)

7. Personal Cloud

8. The Internet of Things (IoT)

9. Collaboration Technologies

10. 3D Printing

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

Focus on differentiation: companies need to be increasingly flexible, creative

and innovation-oriented permanently.

• This creates great opportunities for those companies that are able to use the new

technologies to reduce the time to market and create value for themselves, for

suppliers and customers

The transformation process involves a path with several steps:

• optimize the current business, reducing costs and improving customer service

• penetrate new segments/markets, increasing the number of channels and

reaching new customers

• restructure the current value chain, looking for new winning solutions with the

involvement of the majority of sales channels and traditional suppliers

• develop new business models, overcoming the resistance within and the difficulty

in establishing true partnerships with customers and suppliers

Business Transformation – Business Analysis & Next Steps

7

19/11/2014

Business Analysis Capabilities and Competencies to orient Customer for Business VALUE

There is no recipe, but…….http://www.bawi.it/speeches/ How to orient a customer in the era of digital revolution – Telecom Italia

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

Business Transformation – Business Analysis & Next Steps

8

19/11/2014

BPI&M – Business solution & IThttp://www.bawi.it/speeches/ Business Process Improvement & Management for

Business Transformation – Reply Consulting

BPI&M Studio

Business Analyst

Reply Consulting provide the BPI&M solution for the Business Analysis

Business Analysis requires tools and instruments capable of finding, elaborating, planning, measuring and monitoring all the diverse components efficiently, dynamically and in an organized way

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

Business transformation shall not be executed at lower abstraction levels, methods and tools, but shall start from values and principles.

Shared Operational Strategy, connected to Business needs, has been the guiding light

BABOK Guide in Business Transformation. Some of the processesbecomes hotter than others and key for success:

• Conduct Elicitation Activities

• Assess capability Gaps

• Define Solution Scope

• Assess Organization Readiness

• Define Transition Requirements

• and Communication …

Among techniques: Focus Group, Interviews, Metrics and Key Performance Indicators, Process Modelling, Observation, have been the key practices to run the operational improvements.

Business Transformation – Business Analysis & Next Steps

9

19/11/2014

Business Agility Transformationhttp://www.bawi.it/speeches/ Beyond Software Agility, how to drive Business Agility Transformation - HCL

Agility requires Strong

BA Competencies

& BA Capabilities

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

Talking points - traditional Business Analsyis:

• Importance of stakeholders analysis and extended buy-in

• Elicitation strategies with users adverse to the change

• Key competences for the Data Garage Business Analyst:

Business Knowledge, Analytical Thinking & Problem

Solving, Communication Skills, Interaction Skills

Talking points about big-data Business Analsyis:

• Enable Data Scientists with the right tools

• Provide a flexible enough process: the Data Mining Lab

Business Transformation – Business Analysis & Next Steps

10

19/11/2014

Lessons learned on traditional and

Big Data BAhttp://www.bawi.it/speeches/ ENI DATA GARAGE: transforming marketing through Big Data Business Analysis – ENI, SAS Italy

BA Competences key for bridging Business & IT

and achieve the business value

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

Business Transformation – Business Analysis & Next Steps

11

19/11/2014

BACOEhttp://www.bawi.it/speeches/ The Value of Business Analysis in the Organization: BACOE

and Maturity Model – Best Practices - PMProgetti

Organizations face many challenges in filling their business analysis positions

• finding the right people

• getting them on the right projects/tasks

• ensuring that they do the work as effectively as possible

• and that it adds value to the organization

Business Analysis Center of Excellence (BACOE) is the emerging best practice in order to assess BA capabilities, identify the GAP and identify the right model for the organization.

You need BACOE to build BA CapabilitIes for Business Transformation

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

Case – Best Practicehttp://www.bawi.it/speeches/ The Value of Business Analysis in the Organization: BACOE and Maturity

Model – Best Practices - PMProgetti

Business Transformation – Business Analysis & Next Steps

12

19/11/2014

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

Requirements

management focuses

us on predictable

delivery of scope

We have to focus on

delivery of business

value

We consistently neglect

understanding of the

reasons for change and

evaluating the benefits

Business Transformation – Business Analysis & Next Steps

11

19/11/2014

Business Analysis Has To Change

– Next Steps

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

From Bridging the gap between Business and IT (Past)

to Bridging the gap between Projects and Operations (Today)

to Bridging the gap between Stratgey and Execution (Tomorrow)

Business Analysis

– Next Steps

Business Analysis gives the tool for the new competencies

to create better business outcomes

Business Transformation – Business Analysis & Next Steps 19/11/2014

Align Change Across The Business

12

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

IIBA Italy Chapter – Next

Business Transformation – Business Analysis & Next Steps 19/11/2014

IIBA Italy Chapter Workshop

• 22nd – 23rd November 2014 – Stratgic Plan –IIBA Italy hapter Board

IIBA Italy Chapter 2015

• Board Election –

Members Assembly

• PM&BA The Dynamic

Duo 2015

• Innovation Challenge 2015

• BAWI 2015

• BABOK Guide V3

• CMMI & BABOK Guide

• CBAP Group of Study 2015

• IIBA Italy Chapter Event –Rome New!

• Volunteers - Projects New!

• Members Knowledge Base New!

… and more!

13

© In

tern

atio

nal

Inst

itu

te o

f B

usi

nes

s A

nal

ysis

Ital

y C

hap

ter

IIBA Italy Chapter Contacts

Titolo Business Transformation – Business Analysis & Next Steps

14

19/11/2014