© STAKES / Hannu Hämäläinen/10.4.2000/Lisbon Services and Solutions Supporting Independent...

© STAKES / Hannu Hämäläinen/10.4.2000/Lisbon

Services and Solutions Supporting Independent Living by Means of New Technology -

on Users’ TermsHannu Hämäläinen

Director of Division

National Research and Development Centre for Welfare and Health STAKES


The Major Challenges in Promoting Equal Opportunities and Independent

Living

• Accessibility of social, cultural and physical environments

• equal opportunities to participate in working life• improvement of activity capabilities, potential and

the quality of life• development of prevention and care innovations


Accessibility

• UN standard rules 1993• EC communication 1996• national legislation • standardisation• best practices, guidelines• testing, screening, monitoring• US: ADAAG, US Access Board


• Marjala is a modern barrier-free suburb of Joensuu, a town in north-eastern Finland

• Accessibility is not limited only to concern the built environment, but is extended to cover services and social interaction as well

• Each flat in the area is equipped with fast telecommunication connections

• Two service points offer the inhabitants internet services. Instruction of use is provided

• The multiprofessional network includes the association of the residents


Extension of Working Life

• Technology can be a tool against exclusion from labour market

• training schemes, open learning environments• Life long learning• development of working tools to facilitate the

participation• new technological innovations, user interfaces• remote work at home with telecommunication


Improving Activity, Mobility and Quality of Life

• Living, moving, culture, shopping, services • social dimension and social capital are coming

more and more important in information society• independent living facilities• adaptable environments • user interfaces - barrier free• user oriented personal accessibility to e-services• design for all


• Peltokotka is a private service house in Oulu. It has 49 flats accessible by people with limited mobility and fully equipped with fast telecommunication connections

• The residents are invited to attend an IT course• A social caretaker, the only full-time employee,

assists the residents in everyday problems and helps them to have access to services


The Welfare Cluster - Need of Innovations

• Cooperation between industry and SME`s, research and development, and service providers and clients/users

• The public sector can support markets and even create markets

• Service innovations can be supported by new technology


• Allows Social Welfare and Health care to develop new ways of working and new services

Macropilot: The Regional Information System

Social WorkerService Manager

Head Nurse Social Insurance worker

Information pages Client Information

Physician Health care worker

Service Plan Economic support, other benefits

• Affairs can be taken care of from a single location (information moves- not people)

• Offers citizens choices in handling their affairs


• The client’s personal view into the regional information system

Macropilot: The Citizen’s and Client’s Homepage

WWW palvelin

Aluejärjestel-män logon-ruutu

Kuvausten haku ja ylläpito

Käyttäjien ja oikeuksien ylläpito

Asiakkaan suostumus-ten ylläpito

Hoito- ja pal-veluketjujen ylläpito

Asiakkaan tietojen katselu

Alueelliset sovellukset

Asiakaskortti- sovellukset

Johtamisen järjestelmät

Viitteiden haku ja päivitys

Viitatun sisällön haku

Viitteiden arkistointi

Tietojen välitys

Tilastotietojen keruu

HST kortinlukija

Viestinvälitys-palvelut

Katseluoikeu-den anto ja seuranta

Palvelu-varaukset ja tilaukset

Alueellinen resurssi-kalenteri

• Allows the viewing of one’s personal information, find and make appointments for services as well as get information on health and social welfare questions

• The use of the homepage requires a social insurance card


More information:

http://www.oskenet.fi

http://www.makropilotti.fi

© STAKES / Hannu Hämäläinen/10.4.2000/Lisbon Services and Solutions Supporting Independent...

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