SAP AG 2003 Customer Equipment Cards Service Contracts Service Calls Knowledge Base Solutions...
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SAP AG 2003 Customer Equipment Cards Service Contracts Service Calls Knowledge Base Solutions Contents: Service
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Transcript of SAP AG 2003 Customer Equipment Cards Service Contracts Service Calls Knowledge Base Solutions...
SAP AG 2003
Customer Equipment Cards
Service Contracts
Service Calls
Knowledge Base Solutions
Contents:
Service
SAP AG 2003
Create contract templates
Create customer equipment cards manually or automatically
Create service contracts manually or automatically
Handle service calls with SAP Business One
Maintain solutions in the knowledge base
At the conclusion of this unit, you will be able to:
Service: Unit Objectives
SAP AG 2003
Service: Course Overview Diagram
FinancialsFinancial
Statements and Reporting
Banking
Service
Human Resources
SAP AG 2003
The company is proud to offer the best service available to its customers. Normal warranty issues and services based on special service contracts are handled by a small but efficient call center.
Service: Business Scenario
SAP AG 2003
Customer Equipment Card
Serial Number
Customer
Item
Customer Equipment Card
A/R Invoice or Delivery
for Item with Serial Number
Customer
Item
automatically manually
SAP AG 2003
Service Contract
Type Warranty
Service Contract
A/R Invoice or Delivery
for Item with Serial Number
Customer
automatically
manually
Customer Equipment Card
Serial Number
Customer
Item
ItemMaster Record
Contract Template(Type Serial Number)
Type Regular
SAP AG 2003
Service Calls
Service Call
Service Contract
Customer Equipment Card
Serial Number
Customer
Item
?
Remarks Resolution ExpensesSolutionsActivities
Contacts Knowledge Base Documents
SAP AG 2003
Service Call Expenses
Service Call
A/R Invoices, Deliveries, and Returns
Display All Documents
All Documents
or
Service Call Expenses
Items
Labor and Travel
Transfers to Technician
Returns from Technician
Deliveries
Returns
Invoices
Deliveries
Returns
Invoices
Expenses Details
Expenses
SAP AG 2003
Knowledge Base Solutions
Knowledge Base
Service Call
Add
Search
Recommend
SAP AG 2003
You are now able to:
Service: Unit Summary
Create contract templates
Create customer equipment cards manually or automatically
Create service contracts manually or automatically
Handle service calls with SAP Business One
Maintain solutions in the knowledge base
