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Chapter 1

Introduction to Human Resource Management

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1. Explain what human resource management is and how it relates to the management process.

2. Give at least eight examples of how all managers can use human resource management concepts and techniques.

3. show the human resource responsibilities of line and staff (HR) managers.

After studying this chapter, you should be able to:

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The Management Functions

Planning

Organizing

Leading Staffing

Controlling

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Human Resource Management at Work

What is Human Resource Management (HRM)? Human Resource Management includes all activities used to attract & retain employees and to ensure they perform at a high level in meeting organizational goals.These activities are made up of:

1. Recruitment & selection.

2. Training and development.

3. Performance evaluation.

4. Pay and benefits (compensation).

5. labor relations.

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Human Resource Management at Work

Acquisition

Training

Appraisal

CompensatingLabor Relations

Health and Safety

Fairness

Human Resource

Management(HRM)

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Personnel Aspects of a Manager’s Job

• Conducting job analyses .

• Planning labor needs and recruiting job candidates.

• Selecting job candidates.

• Orienting and training employees.

• Managing wages and salaries.

• Providing incentives and benefits.

• Appraising performance.

• Communicating (interviewing, counseling, disciplining) .

• Training and developing managers.

• Building employee commitment.

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Personnel Mistakes

• Hire the wrong person for the job.

• Experience high turnover. ( العمل (دوران

• Have your people not doing their best.

• Waste time with useless interviews.

• Have your company taken to court because of unfair actions against employees.

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Personnel Mistakes

• Have your company taken to court for unsafe practices.

• Have some employees think their salaries are unfair relative to others’ in the organization.

• Allow a lack of training to weaken your department’s effectiveness.

• provide any unfair labor practices.

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Basic HR Concept

• HR creates value by engaging in activities

that produce the employee behaviors that the

company needs, to achieve its strategic goals.

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Line and Staff Aspects of HRM

• Line manager:

– A manager who is authorized to direct the work of subordinates and is responsible for accomplishing the organization’s tasks.

• Staff manager:

– A manager who assists and advises line managers.

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Line Managers’ Human Resource Duties:

1. Placing the right person in the right job.

2. Starting new employees in the organization (orientation).

3. Training employees for jobs that are new to them.

4. Improving the job performance of each person.

5. Gaining creative cooperation and developing smooth working relationships.

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Staff Managers’ Human Resource Duties:

1. Explaining the company’s policies and procedures.

2. Controlling labor costs.

3. Developing the abilities of each person.

4. Creating and maintaining department morale.

5. Protecting employees’ health and physical condition.

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Human Resource Managers’ Duties

Functions ofHR Managers

Line FunctionLine Authority

Staff FunctionsStaff Authority

Coordinative Function

Functional Authority

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Human Resource Specialties

Recruiters

Labor Relations

Specialists

Training Specialists

Job Analysts

Compensation Managers

Human Resource

Specialties

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Globalization Trends

Technological Trends

Trends in the Nature of Work

Changes and the new Trends in

Human Resource Management

The Changing Environment of Human Resource Management

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The Changing Role of Human Resource Management

New Responsibilities for HR Managers

Measuring the HRM Team’s Performance

Managing with the HR Scorecard

Process

Creating High- Performance

Work Systems

Strategic Human Resource

Management

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High-Performance Work System Practices

• Employment security.

• Selective hiring.

• Extensive training.

• Self-managed teams/decentralized decision making.

• Information sharing.

• Pay-for-performance rewards.

• Stress on high-quality work.

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Benefits of a High-Performance Work System (HPWS)

• Generates more job applicants.

• Screens candidates more effectively.

• Provides more/better training and lower employee turnover.

• Links pay more clearly to performance and appraisals.

• Produces more qualified applicants per position.

• Results in higher profits and lower operating costs.

• Uses more self-managing work teams.

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The Human Resource Manager’s Proficiencies

Four Categories of Proficiencies

1. HR proficiencies.

2. Business proficiencies.

3. Leadership proficiencies.

4. Learning proficiencies.

Specific Proficiencies

• HR certification.

• Managing within the law.

• Managing ethics.

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HR Certification:

The Human Resource Manager’s Proficiencies (cont.)

• Arabian Society for Human Resource Management (ASHRM).

- Professional Human Resource Development (HRD) Certificate.

- Master of Science in HRD.

- Professional Human Resource Management (HRM) Certificate.

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Managing within the Law

The Human Resource Manager’s Proficiencies (cont.)

• Immigration laws.

• Occupational safety and health laws.

• Labor laws.

Managing Ethics

• Ethical scandals have occurred in major corporations.

• Most serious ethical scandals are HR-related.

• Arab world ethics are influenced by religion and culture.

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authority

ethics

functional authority or functional control

globalization

high-performance work system

HR Scorecard

human capital

human resource management(HRM)

line authority

line manager

management process

staff authority

staff manager

strategic human resource management (SHRM)

strategic plan

strategy

Key Terms