© Dr Kelvyn Youngman, Jun 20141 A Simpler Way -Draft Two Types of Clouds & Their Matrices.
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Transcript of © Dr Kelvyn Youngman, Jun 20141 A Simpler Way -Draft Two Types of Clouds & Their Matrices.
© Dr Kelvyn Youngman, Jun 2014 1
A Simpler Way -Draft
Two Types of Clouds & Their Matrices
© Dr Kelvyn Youngman, Jun 2014 2
In the 2013 TOCICO Winter Webinar Series I did two sessions;
• One on dialectic local/local clouds with a matrix that I will now call a transformation matrix.
• One on didactic local/global clouds or systemic clouds with a matrix that turns out to be nothing more than a split-out normal change matrix.
More recently I circulated a powerpoint TP22c called Just The Matrices in response to a request to show where the “mermaids” and “alligators” were.
The same person subsequently suggested that I had complicated things by using a transformation matrix. I now agree with this. What follows are the two cloud end-members with consistent and simple change matrices.
Let me show you both of these right now, without any explanation. A local/global or systemic cloud first, and a local/local cloud second.
© Dr Kelvyn Youngman, Jun 2014 3
A Simpler Way
This is the simplest rendition of a local/global or systemic cloud that I can do, it has one change matrix attached to it. This is essentially as I presented at Chicago. I will call this the “destination.”
Common Objective
System’s Need
Part’s Need Part’s Want
System’s Want
Part’s ViewBenefits
Part’s ViewDetriments
System’s ViewIssues
System’s ViewOutcomes
Cha
nge
System’s Proposal
Because of the system’s intent
Because of the system’s impact on the parts
Don
’t C
han
ge
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 4
A Simpler Way
This is a local/local cloud. It has two change matrices. I don’t believe anyone has ever presented this before. This is the “journey” towards the “destination;” there is much to learn
Please let me know if anyone has drawn this previously
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Don
’t C
hang
e
Our ViewIssues
Our ViewOutcomes
Cha
nge
Our Proposal
Their Proposal
Don
’t C
han
ge
© Dr Kelvyn Youngman, Jun 2014 5
In the webinar series I worked-up the local/local cloud based upon the Harvard Negotiation Project’s book Difficult Conversations. I could not “do” local/local clouds at that stage – all my experience had been with systemic clouds, after all I want to improve systems rather than solve “tit-for-tat” arguments. That the Harvard Negotiation Project and the Thinking Processes within Theory of Constraints should triangulate towards the same end is fundamentally important to me.
If I was to present this in terms of a context of justification I would start with the local/local cloud (the journey) and end at the local/global cloud (the destination). However I prefer to do this in terms of the context of the discovery. Ultimately systemic clouds are easier to understand and that is where I started and where we should start too. If I hadn’t have started at the easy end, I don’t even know if I could have got to the difficult end at all.
Let’s have a look then, starting with the systemic cloud.
© Dr Kelvyn Youngman, Jun 2014 6
A Simpler Way
The system wants to do something in order to remove the current negative issues and to bring into existence new positive outcomes. Both of these actions constitute positive intent
Common Objective
System’s Need
Part’s Need Part’s Want
System’s Want
Part’s ViewBenefits
Part’s ViewDetriments
System’s ViewIssues -ve
System’s ViewOutcomes +ve
Cha
nge
System’s Proposal
Because of the system’s intent
Because of the system’s impact upon the parts
Don
’t C
han
ge
© Dr Kelvyn Youngman, Jun 2014 7
A Simpler Way
Common Objective
System’s Need
Part’s Need Part’s Want
System’s Want
Part’s ViewBenefits +ve
Part’s ViewDetriments
System’s ViewIssues
System’s ViewOutcomes
Cha
nge
System’s Proposal
Because of the system’s intent
Because of the system’s impact upon the parts
However, the system is blind to the fact that some of the current benefits of the parts may be lost with the change, or at least be perceived or feared to be lost …
Don
’t C
han
ge
© Dr Kelvyn Youngman, Jun 2014 8
A Simpler Way
Common Objective
System’s Need
Part’s Need Part’s Want
System’s Want
Part’s ViewBenefits +ve
Part’s ViewDetriments -ve
System’s ViewIssues
System’s ViewOutcomes
Cha
nge
System’s Proposal
Because of the system’s intent
Because of the system’s impact upon the parts
… and moreover that new negative detriments may be acquired. Avoidance of these two negative impacts is manifestly positive and cements into place the current want of the parts
Don
’t C
han
ge
© Dr Kelvyn Youngman, Jun 2014 9
A Simpler Way
Common Objective
System’s Need
Part’s Need Part’s Want
System’s Want
Part’s ViewBenefits +ve
Part’s ViewDetriments -ve
System’s ViewIssues
System’s ViewOutcomes
Cha
nge
Because of the system’s intent
Because of the system’s impact upon the parts
Let’s reiterate what the matrix is telling us – it is the same as the cloud but in more detail – it is the sufficiency rather than the overarching necessity, let’s have a look
System’s Proposal
Don
’t C
han
ge
© Dr Kelvyn Youngman, Jun 2014 10
A Simpler Way
Common Objective
System’s Need
Part’s Need Part’s Want
System’s Want
Part’s ViewBenefits +ve
Part’s ViewDetriments -ve
System’s ViewIssues
System’s ViewOutcomes
Cha
nge
Don
’t C
han
ge
Because of the system’s intent
Because of the system’s impact upon the parts
There are current problems or issues that the system is aware of that are tolerated by the parts because of benefits, maybe totally personal, that the parts accrue as a consequence
System’s Proposal
© Dr Kelvyn Youngman, Jun 2014 11
A Simpler Way
Common Objective
System’s Need
Part’s Need Part’s Want
System’s Want
Part’s ViewBenefits +ve
Part’s ViewDetriments -ve
System’s ViewIssues
System’s ViewOutcomes
Cha
nge
Don
’t C
han
ge
Because of the system’s intent
Because of the system’s impact upon the parts
And by the same token, there are future improvements that the system desires that are opposed to by the parts because of the perceived detriments that they may acquire as a consequence
System’s Proposal
© Dr Kelvyn Youngman, Jun 2014 12
A Simpler Way
Common Objective
System’s Need
Part’s Need Part’s Want
System’s Want
Part’s ViewBenefits
Part’s ViewDetriments
System’s ViewIssues
System’s ViewOutcomes
Cha
nge
System’s Proposal
Because of the system’s intent
Because of the system’s impact upon the parts
Of course any proper process – nemawashi springs to mind – would seek to avoid this state of affairs, and in fact, the ideal “destination” would involve one more step …
Don
’t C
han
ge
© Dr Kelvyn Youngman, Jun 2014 13
A Simpler Way
Common Objective
System’s Need
Part’s Need
System’s Want
System’s ViewIssues
System’s ViewOutcomes
Cha
nge
System’s Proposal
Because of the system’s intent
… there simply is no negative impact to avoid and the parts fully subordinate to the system as a whole
Don
’t C
han
ge
© Dr Kelvyn Youngman, Jun 2014 14
A Simpler Way
Common Objective
System’s Need
Part’s Need Part’s Want
System’s Want
Part’s ViewBenefits
Part’s ViewDetriments
System’s ViewIssues
System’s ViewOutcomes
Cha
nge
System’s Proposal
Because of the system’s intent
Because of the system’s impact upon the parts
Returning to the full diagram, there is only one positive intent, the didactic of the whole, and there is only one negative impact, that of the system upon the parts
Don
’t C
han
ge
© Dr Kelvyn Youngman, Jun 2014 15
A Simpler Way
Common Objective
System’s Need
Part’s Need Part’s Want
System’s Want
Part’s ViewBenefits
Part’s ViewDetriments
System’s ViewIssues
System’s ViewOutcomes
Cha
nge
System’s Proposal
Because of the system’s intent
Because of the system’s impact upon the parts
We don’t allow the parts to have an intent but we ought to – because they will have an intent whether we care to acknowledge it or not. And that is the journey that we must now undertake
Don
’t C
han
ge
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 16
A Simpler Way
We are no longer didactic, but rather dialectic, an interaction between two opposing parts
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Our Proposal
Their Proposal
Don
’t C
han
geD
on’t
Cha
nge
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 17
A Simpler Way
Each side has both a positive intent and probably, also, a negative impact upon the other
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Our Proposal
Their Proposal
Don
’t C
han
geD
on’t
Cha
nge
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 18
A Simpler Way
Starting with our own proposal; we wish to avoid the current negative issues that abound and we do wish to gain new and positive outcomes …
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Our Proposal
Their Proposal
Don
’t C
han
geD
on’t
Cha
nge
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 19
A Simpler Way
… but it is more than that too. We also wish to avoid the loss of any current benefits and avoid gaining any detriments that might arise from the other side – all manifestly positive attributes
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Our Proposal
Their Proposal
Don
’t C
han
geD
on’t
Cha
nge
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 20
A Simpler Way
On the other hand, the other side wants to avoid what they perceived as their negative issues and to gain what they perceived as their positive outcomes. Again completely positive intent
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Our Proposal
Their Proposal
Don
’t C
han
geD
on’t
Cha
nge
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 21
A Simpler Way
And still it is also more than that too. They want to avoid the loss of any positive benefits and to avoid gaining any future detriments that might arise from our own proposal
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Our Proposal
Their Proposal
Don
’t C
han
geD
on’t
Cha
nge
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 22
A Simpler Way
Each side wishes to enact their positive intent and to avoid the negative impact of the other side. The cloud and the matrices are profoundly positive devices
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Our Proposal
Their Proposal
Don
’t C
han
geD
on’t
Cha
nge
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 23
A Simpler Way
We can see why a conflict can become so embedded, not because of people’s negativity but because of their positivity!
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Our Proposal
Their Proposal
Don
’t C
han
geD
on’t
Cha
nge
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 24
A Simpler Way
Let’s look at a few more issues that conspire against us from breaking out of our possibly incorrect assumptions
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Our Proposal
Their Proposal
Don
’t C
han
geD
on’t
Cha
nge
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 25
A Simpler Way
The first of these is pride of the inventor. In our proposal we do not see the possible negative ramifications, in fact we are blind to them
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Their Proposal
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 26
A Simpler Way
So instead of receiving the praise that we expected, we get heart-felt criticism!
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Their Proposal
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 27
A Simpler Way
Equally, we are slow to praise the other side …
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 28
A Simpler Way
… and we are quick to criticise!
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 29
A Simpler Way
To paraphrase Eli Goldratt; what beautiful human relationships
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 30
A Simpler Way
If that were not enough, there is also a powerful confirmation bias afoot …
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 31
A Simpler Way
… their negative impact upon us, only confirms in our own mind …
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 32
A Simpler Way
… the positive solution that we wish to embark upon
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge Their Proposal
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 33
A Simpler Way
And vice versa …
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge Their Proposal
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 34
A Simpler Way
… our negative impact upon them …
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge Their Proposal
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 35
A Simpler Way
… only confirms in their mind the positive solution that they wish to embark upon
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge Their Proposal
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 36
A Simpler Way
Let’s restate these last few slides …
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge Their Proposal
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 37
A Simpler Way
… this is our view of the world …
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge Their Proposal
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 38
A Simpler Way
… and this is their view of the world
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge Their Proposal
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 39
A Simpler Way
So, let us ask, is there a way out?
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge Their Proposal
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 40
A Simpler Way
For sure there is!
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge Their Proposal
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 41
A Simpler Way
Whenever the conversation goes negative, use contrasting …
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge Their Proposal
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 42
A Simpler Way
… point out that it is not the negative impact that we intend …
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge Their Proposal
Our Proposal
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 43
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge Their Proposal
Our Proposal
… but rather it is the positive intent that we seek
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 44
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
And we need to understand the stories behind the perception of negative impact on both sides, for surely it is this mis-understanding that is the real cause of the matter
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 45
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
Finally, making all of these things explicit in this graphical form, presented on one page, in open dialogue, leads to making this a simpler way
© Dr Kelvyn Youngman, Jun 2014 46
End
Website: www.dbrmfg.co.nz
E mail: youngman“at”dbrmfg.co.nz
Layers of Resistance/Understanding follow …
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 47
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
For completion, let’s map the layers of resistance, the layers of understanding in once again, starting with our side …
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 48
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
… well, actually, my bad habit of explaining this is to start on our side with their resistance to us, so let’s whoa-up a bit, and re-start again on their side, and build some rapport
1
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 49
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
The first layer is about our understanding of the problem from their point of view – will this generate resistance in us? Of course it will
1
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 50
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
The second layer is about our understanding their solution again from their point of view – will this generate resistance in us? It sure will
1
2
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 51
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
The third and fourth layers are about our reservations to their solution and the obstacles that we can see that they can not
1
2 3-4
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 52
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
And of course the fifth layer – our own unverbalized fear – is the one place we ought not to reach if in fact we do understand the process that we are carrying out
1
2 3-4
5
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 53
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
OK, now, lets go back to our side. By the same token our interpretation of the problem from our point of view will give rise to resistance in them and we need to be aware of this …
1
2 3-4
5
1
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 54
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
… as does our apparent insistence upon our preferred solution …
1
2 3-4
5
1
2
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 55
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
… and so through the other 3 layers as well
1
2 3-4
5
1
2
5
3-4
5
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 56
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
One last thought …
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 57
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
The fifth layer is also the “first,” it is about people’s sense of identity, everyone’s expertise and past experience, everyone’s standing amongst their peers – and standing amongst strangers too …
5
5
Their ViewOutcomes
Their ViewBenefits
Their ViewDetriments
Our ViewBenefits
Our ViewDetriments
© Dr Kelvyn Youngman, Jun 2014 58
A Simpler Way
Common Objective
Our Need
Their Need Their Want
Our Want
Because of our intent and their impact upon us
Because of their intent and our impact upon them
Their ViewIssues
Cha
nge
Our ViewIssues
Our ViewOutcomes
Cha
nge
Don
’t C
han
geD
on’t
Cha
nge
Our Proposal
Their Proposal
… it is much better to acknowledge this up-front and to bring it into the discussion early on, the sooner the better – that way the fifth layer will lose its silence
5
5
