@ Deutsche Telekom
30
Transcript of @ Deutsche Telekom
Bernhard Hochstätter Executive Product Manager
@ Deutsche Telekom
A passionate leader and senior manager with over 18 years of career track in the area of digital innovation. Working for
Deutsche Telekom since 2012, he is now Executive Product Manager in charge of
17 international teams, he has a deep understanding of the latest
technologies and trends.
Miguel Adán Business Development
Manager @ Veridas
Miguel Adan joined Veridas in early 2020 as part of the business
development department with a special focus on international projects. His current projects involve the use of
voice biometrics in financial institutions and different government agencies and
departments.
Miguel Zarraluqui Voice Product Manager
@ Veridas
Miguel Zarraluqui, as Voice Product Manager, is the visible head of Veridas’
state-of-the-art voice biometrics solution in a key moment for its
expansion & commercialization. Miguel is an architect by training and holds an
MBA from IESE Business School.
Alwin Schrittwieser Voice Product Manager & AI Solutions @ Deutsche Telekom
Alwin completed his double diploma studies in European Studies with a
focus on communication. Since 2012, he has been responsible for the revenue of
the cloud-based portfolio as product and commercial manager at Deutsche
Telekom, currently focusing on Conversational AI.
1. Introduction: What is voice biometrics?
2. Why has DT incorporated voice biometrics into its value proposition?
3. What variety of applications does this leading-edge solution enable?
4. What specific use cases are DT working on with its customers?
What is your name?
Where do you live?
What is your ID number?
What is your email address?
What is your zip code?
Can you repeat it?
What is your work address?
Please wait while we check
your data...
What authentication methods are available to help us feel secure and have the best user experience?
Voice Biometrics
❏ High security: >99% accuracy & anti-fraud detection (replay attack)
❏ Best UX possible: only requires 3’’ of audio, text & language-independent
Something you are
Veridas voice biometrics challenges the trade-off between security & UX
Passwords
❏ Low security: easy hacking
❏ Easy to forget
Knowledge-based verification (KBV)
❏ Low security: easy impersonation
❏ Long (avg. 20-30'') and unkind procedure
User Experience
Security
Something you know
Phone-as-a-token methods
❏ Medium security: measure applied on the same device that has been potentially stolen
❏ Always requires the same device to be carried
Something you have
Biometric authentication methods use unique morphological or behavioral traits to corroborate a person’s claim to an identity previously established to enable access to an electronic or digital asset. (Gartner: Technology Insight for Biometric Authentication)
What is biometric authentication? The most common types of biometrics
Face
Voice
Fingerprint
Iris
...
Veridas voice biometrics● Text-independent
The user can speak naturally without the need of repeating a pre-defined sentence
● Language-independentThe user can be authenticated in any language without prior training of the biometric engine
● Minimum durationThe technology is capable of generating a biometric fingerprint with only 3’’ of voice
● Ultra-fast verificationThe verification is performed in only 140 milliseconds
● Robust anti fraudThe solution Incorporates anti-spoofing techniques against replay attack (pre-recorded voices) Veridas will never use client data to train their biometric engines!
Veridas expertise
Do you want to see how it works?
We have inserted the technology in Telegram for
this special occasion!
In this short demo I’m going to:
1. Register my voice with just 5’’ of audioSpeaking freely, and in english!
2. Authenticate myself against my registered voice with just 3’’ of voice audio!Let’s do it this time in spanish...
3. and...I’m going to ask some of my colleagues to speak To show you how reliable and accurate the solution is!
1. Introduction: What is voice biometrics?
2. Why has DT incorporated voice biometrics into its value proposition?
3. What variety of applications does this leading-edge solution enable?
4. What specific use cases are DT working on with its customers?
1. Introduction: What is voice biometrics?
2. Why has DT incorporated voice biometrics into its value proposition?
3. What variety of applications does this leading-edge solution enable?
4. What specific use cases are DT working on with its customers?
User Experience Security Omnichannel ExperienceCost Savings Cross-Industry
What are the key value drivers of this solution?
Users will be able to authenticate by speaking freely, in any language and in only 3 seconds…
The level of security achieved is much higher than with other traditional
authentication methods
This solution reduces the average handling time by
an average of 30''
Voice verification can be easily integrated into any
client communication channel.
The solution is in production in a multitude
of industries and geographies
1 2 3 4 5
User Experience
User authentication through biometrics avoids visiting a physical office and extra costs
Case
1
Solution
Proof of life for claiming pensions or state-aid for electricity bills
Pension schemes
Security
Voice biometrics as a solution for different transactions with different security requirements
Case
2
Financial institution wanted to switch from tradicional time-consuming authentication methods to a single & robust solution
Financial institutions
Solution
Cost savings
Voice biometrics impacting notably Average Handling Time (30’’ avg. per call)
Case
3
A call center solutions company was looking for new levers for cost reduction while maintaining the same level of customer expectations
Call center company
Solution
Omnichannel Experience
The company easily deployed voice biometrics through all their main customer-interaction platforms, being able to securely communicate with their customers
Case
4
A smart mobility company was looking for a global approach in terms of interaction with their customers through all their channels (call center, mobile app & whatsapp)
Smart Mobility
Solution
Cross-Industry5
Governments Security Industry
Tax declaration period and the use of voice biometrics
to ease the process for both the governments and
citizens
Alarm deactivation in residential properties by
means of a short call
Access to areas with different level of
restrictions inside industrial facilities
1. Introduction: What is voice biometrics?
2. Why has DT incorporated voice biometrics into its value proposition?
3. What variety of applications does this leading-edge solution enable?
4. What specific use cases are DT working on with its customers?
Bernhard Hochstätter Executive Product Manager
@ Deutsche Telekom
email: [email protected]: +49 170 22 52 840
Miguel Adán Business Development
Manager @ Veridas
email: [email protected]: +34 639 22 86 36
Miguel Zarraluqui Voice Product Manager
@ Veridas
email: [email protected]: +34 664 09 23 34
Alwin Schrittwieser Voice Product Manager & AI Solutions @ Deutsche Telekom
email: [email protected]: +49 171 69 82 465
Please contact us if you want to know more about Deutsche Telekom & Veridas solutions!
