Business letter is type of letter which serves as a means of communication written for various...
-
Upload
valerie-snow -
Category
Documents
-
view
218 -
download
0
Transcript of Business letter is type of letter which serves as a means of communication written for various...
![Page 1: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/1.jpg)
English Business Letter
![Page 2: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/2.jpg)
Business letter is type of letter which serves as a means of communication written for various commercial purposes.
These purposes can be a business deal, complaint, warning, notice, invitation, apology, information, etc.
What is business letter?
![Page 3: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/3.jpg)
Application letter Sales letter Complain letter Inquiry letter Memo Refusal letter etc
Types of Business Letter
![Page 4: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/4.jpg)
1. Letterhead (Kop Surat)◦ Name of the company◦ Address of the company◦ Telephone number◦ Telex number◦ Facsimile number◦ Cable address◦ Logo of the company
Part of Business Letter
![Page 5: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/5.jpg)
2.Date of the letter (tanggal surat)The date has to be written exactly below the letterhead.
British Style American Style
12th January, 2015
2nd, October 2015
January 12th, 2015
October 2nd, 2015
![Page 6: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/6.jpg)
3. Reference line (Inisial penandatanganan dan pengetik surat)◦ Ex: Ref. WS / LS / C5◦ WS means William Smith (penandatanganan
surat)◦ LS means Linda Smith (Pengetik surat)◦ C5 means filling number in filling system
◦ Your ref : LH / DC / 2D = Reference surat masuk◦ Our ref : RM / AM / 21A = Reference surat keluar
![Page 7: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/7.jpg)
4. Inside address ( the recipient's address)◦ 1. baris pertama (nama lengkap dan jelas serta
jabatan perusahaan yang dikirimi surat◦ 2. baris kedua (lokasi nama jalan dan nomor /
nama perusahaan◦ 3. baris ketiga (nama kota dan kode pos)
![Page 8: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/8.jpg)
5. Salutation (salam pembuka)◦ Ex : Mr. John Smith
Sales Manager Dear Sir / Dear Madam
British Style American Style
Dear Sir, Dear Sirs,Dear Madame,
Dear Sir:Dear Sirs:Gentlemen:
![Page 9: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/9.jpg)
6. Subject Line (Perihal Surat)Ex: ◦ Subject : Computer Sales
Subject – statement – June 2014◦ Subject : New Credit Policy
![Page 10: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/10.jpg)
7. Body of the letter ( isi surat)◦ Opening paragraph (alinea pembuka)◦ Message of the letter ( isi surat yang
sesungguhnya)◦ Closing paragraph (alinea penutup)
![Page 11: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/11.jpg)
8. Complimentary close (salam penutup)
9. Signature Signature Nama jelas Jabatan penandatangan
British Style American Style
Yours faithfully
Sincerely,
Yours sincerely,
Very truly yours,
Sincerely yours,
With best regards,
![Page 12: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/12.jpg)
10. Enclosure (Lampiran)◦ Enclosure, catalogue
enc. Catalogue◦ Enclosure :
copyright fromletter of creditorder from
![Page 13: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/13.jpg)
11. Carbon copy notation (tembusan surat)CC or CC:cc or cc:copies to:
12. PostscriptP.S or PS. PS: PS-
ex: If you order within ten days, we can give you a 10 percent discount
![Page 14: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/14.jpg)
Full Block Format Semi Block Format Hanging Paragraph Intended Format Modified Block Format
Business Letter Styles
![Page 15: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/15.jpg)
Business Memo
![Page 16: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/16.jpg)
A memorandum, usually called a memo, is a common form of internal communication in business and academia.
Memos have many purposes, including informing employees, giving directions, outlining procedures, requesting data, supplying responses, and confirming decisions.
![Page 17: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/17.jpg)
To persuade to action (we should do this) To issue a directive (do this) To provide a report (here’s what was done,
or here’s what we found out)
There are three basic reasons to write a memo:
![Page 18: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/18.jpg)
A clear statement of purpose, stated upfront:◦ I am writing because…
Information about what the reader needs to know: ◦ The facts are…
Statement of any action requested, ordered, or undertaken:◦ I will, or I propose that you…
Every good memo includes:
![Page 19: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/19.jpg)
1. AudienceWrite for your audience and give them what they need: What is their education, background, company status? What do they need to know to understand and act upon your memo
2. Informative subject lineBe upfront as to what the memo is about.
3. LengthA memo is usually no more than one page long.
What to remember?
![Page 20: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/20.jpg)
4. CoherentKeep the memo structure simple and logical. The memo should focus on communicating about one problem or issue, and each paragraph in the memo should focus on one idea.
5. ConciseCheck for needless words. Keep the memo to one page or less, and use attachments for additional information.
6. Common languageUse accessible language, clear, direct and simple words. Be specific and concrete.
![Page 21: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/21.jpg)
a. Use an easy-to-read 12-point font.
b. Margins should be 1 inch all around (some memos use 1.25 inch margins), left justified.
c. Leave a 1.5 inch margin at the top (unless using letterhead), and type the word MEMORANDUM, bolded and centered on the first line. Double-space to begin the memo.
d. Paragraphs are block-style (first line not indented) and single spaced.
e. Don't use an opening salutation or a complementary close.
f. Don't sign a memo at the bottom. Add your initials beside your name in the heading. This indicates that you have read and approved the memo.
Format of Memo
![Page 22: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/22.jpg)
Example
![Page 23: Business letter is type of letter which serves as a means of communication written for various commercial purposes. These purposes can be a business.](https://reader035.fdocuments.in/reader035/viewer/2022062423/5697bfd11a28abf838cab605/html5/thumbnails/23.jpg)
Inquiry Letter