( 7HQGHU 1R (7 &RPS 7HQGHU GDWHG DW .RFKL...

Tender for the comprehensive maintenance of computers in Ernakulam SSA

1 Signature of tenderer

BHARAT SANCHAR NIGAM LIMITED

(A Govt.of India Enterprises) OFFICE OF THE PRINCIPAL GENERAL MANAGER, TELECOM

ERNAKULAM, KOCHI-682 011.

E-Tender Document

E- TENDER DOCUMENT FOR

THE COMPREHENSIVE MAINTENANCE OF COMPUTERS

IN ERNAKULAM SSA

E-Tender No. ET / Comp-Tender / 2017-18/ AMC Computer / 1 dated at Kochi-11, the 15/09/2017.

Price: Rs.500/- GST @ 18%: Rs.90/- Total: Rs.590/- ====== Sd/-

Divisional Engineer (Computer), Ernakulam SSA

Tel: 0484 2368000 E-Mail:[email protected]



STANDARD TENDER ENQUIRY DOCUMENT

E-tender No: ET/Comp-Tender/2017-18/AMC Computer/1 dated at Kochi-11, the 15/09/2017. Sub: E-tender document for the comprehensive maintenance of PCs in Ernakulam SSA. Please find enclosed the tender document containing the following:-

Section Title Page No:

1 Notice Inviting E-Tender 03 – 04

2 Instructions to Bidders 05 – 08

3 Terms and Conditions 08 – 15

4 Schedule of Configuration of PCs 15

5 Checklist 15 – 16

6 E-tendering Instructions to Bidders 17 – 21

7 Certificate 22

8 Tenderer’s profile 23

9 No Relation Certificate 24

10 Letter of Authorisation for Attending Bid Opening 25

11 Bid Form 26

12 Refund of EMD 27

13 Agreement 28 – 31

14 Financial Bid 32

If interested, kindly submit your offers by means of online bids only for Electronic Tendering at the portal detailed in “Special Instruction to Bidders for E-tendering before 13:00Hrs of xx/xx/2017 (Tender Closing Date) Tenderwizard Help Desk

Telephone /Mobile Nos. 080-40482125 [between 9:30 hrs to 18:00 hrs on working days]

E mail ID [email protected]



भारत संचार िनगम िलिमटेड BHARAT SANCHAR NIGAM LIMITED

(A Govt. of India Enterprise) महा बंधक दरूसंचार कायालय, आल पषुा

OFFICE OF PRINCIPAL GENERAL MANAGER TELECOM, ERNAKULAM, KOCHI-682011.

SECTION 1 NOTICE INVITING E-TENDER

E-Tender No: ET/Comp-Tender/2017-18/AMC Computer/1 dated at Kochi-11, the 15/09/2017.

On behalf of Chairman and Managing Director, Bharat Sanchar Nigam Limited (BSNL), separate e-tenders are invited from experienced and reputed firms for the comprehensive maintenance of computers of various offices of Ernakulam SSA ( Areas under 1. DGM (Ernakulam & Aluva) and 2. DGM (Muvattupuzha & Thodupuzha) for a period of 1 year.

Item Approximate no: of Computers during the tender period Estimated

Cost (Rs.) EMD (Rs.) Area Count

Comprehensive maintenance of Computers

I Ernakulam, Alwaye and Angamaly Area

700 350000 7000

II

Muvattupuzha, Thodupuzha and High Range Area.

300 150000 3000

Total 1000 500000 10000

1. For conducting Electronic Tendering, BSNL Kerala circle is using the portal http://www.tenderwizard.com/BSNL of ITI Limited, A Govt. of India Enterprise. Intending bidders are requested to register themselves on e-tender portal http://www.tenderwizard.com/BSNL (if not registered earlier). The tender should be submitted through e-portal http://www.tenderwizard.com/BSNL. The bidders may follow the instructions given in this portal for participating in the tender.

2. Bidders should also submit sealed hard copy of the Tender document along with enclosures to the undersigned.

3. Availability of Tender Document: e-Tender document can be downloaded from the Website www.tenderwizard.com/BSNL or www.kerala.bsnl.co.in. Hard copy of the tender document shall not be available for sale.

4. Eligibility of tenderers:

(a) The bidder should be i. Original manufacturers of Computers OR ii. Authorized service agencies of the original manufacturer of Computers OR



iii. Other specialized firms in the field. (b) The bidder should have carried out maintenance of computers satisfactorily at least for a period of 3 years after 01/04/2012 with yearly cost not less than Rs.3 lakhs in Central Govt/ Central PSU/ State PSU/ Reputed Private firm. (c) The firm should have a total annual turnover not less than Rs.10 Lakhs in any one of the preceding 3years viz. 2014-15, 2015-16 or 2016-17. (d) In addition, the Contractor shall satisfy the following conditions:

1. The firms should have a local Office at Ernakulam with Telephone. 2. The firms should employ sufficient number of staff in the concerned field with experience in Computer maintenance or installation and commissioning works. 3. The tenderer shall sign in all pages of his tender document as a token of having read/understood and accepted all the Terms and Conditions of the Tender. Tenders without this will be summarily rejected.

5. The Principal General Manager Ernakulam has the full rights to reject or accept any or all the tenders without assigning any reason whatsoever and are not bound to accept the lowest tender. The BSNL also reserves the rights to award the work to more than one tenderer.

6. Mode of payment of EMD : The bidder shall furnish the bid EMD in the following way. a) Demand Draft drawn in favour of “Accounts Officer (Cash), O/o Principal General Manager Telecom, Ernakulam payable at “Ernakulam” b) The bidders in the category of Micro and Small Enterprises (MSEs) who are registered

with MSE bodies like National Small Scale Industries Corporation, are exempted from payment of EMD. Exemption is given only when tendered item is listed in the registration certificate of MSE. A proof regarding current registration with MSE/NSIC for the tendered items and with monetary limit will have to be attached along with the bid.

7. Online availability of tender documents: From 13-10-2017 to 15-11-2017. 8. Time and last date of online submission of documents: Up to 13.00 hrs on 15-11-

2017. 9. Time and last date of physical submission of documents: Up to 13.00 hrs on 15-11-

2017 10. Time and date of tender opening : At 14:00 hrs on 15-11-2017. 11. Place of opening of tender bids : In the cabin of DE (Computer), Telephone

Exchange Building, Boatjetty, Ernakulam.

Sd/- Divisional Engineer (Computer),

Ernakulam SSA Tel: 0484 2368000

E-Mail:[email protected]



SECTION 2

INSTRUCTIONS TO BIDDERS

1. TYPE OF TENDER: Two Stage bidding using Two Electronic Envelopes system (ie. Techno- commercial bid and Financial bid). The bids will be evaluated techno-commercially and financial bids of techno-commercially compliant bidders only shall be opened.

2. COST OF BIDDING:

The bidder shall bear all costs associated with the preparation and submission of the bid. The Purchaser, will in no case, be responsible or liable for these costs, regardless of the conduct or outcome of the bidding process.

3. ELIGIBILITY CRITERIA:

Kindly refer to Clause 4 of section – 1.

4. BID DOCUMENTS:

4.1 The bidder is expected to examine all instructions, forms, terms and specifications in the bid Documents. Failure to furnish all information required as per the bid documents or submission of the bids not substantially responsive to bid documents in every respect will be at the bidder’s risk and shall result in rejection of the bid.

4.2 While filling the tender form, following points are to be noted.

1. Rates must be quoted in Indian Rupees, both in figures and in words. The signature of

the tenderer or his authorised signatories must authenticate any correction/over writing. In case of mismatch, the rates in words will be considered for price comparison.

2. The tender submitted must not contain any ambiguity. Any such ambiguity in the

tender submitted shall make it liable for rejection. 3. The tenderer must sign with company seal in each page of the tender documents. 4. If any person other than the tenderer himself signs the tender documents, attested

copy of necessary Power of Attorney must be attached with the tender. 5. In case, the tender is submitted by any partnership firm, attested copy of the

concerned partnership deed/deeds must accompany the Tender. 6. The tender document is not transferable.



4.3 The techno-commercial part of bid shall contain one set of the following documents failing which bid will summarily be rejected.

1. Original tender documents duly filled, sealed & signed in all pages as unconditional

acceptance to all terms & conditions of the tender.

2. DD towards cost of tender document. (Copy to be submitted online and the original

along with hard copy of the tender). DD is to be drawn in favour of AO (Cash),BSNL,

Ernakulam.

3. DD towards EMD (Copy to be submitted online and the original along with hard copy

of the tender). DD is to be drawn in favour of AO (Cash),BSNL, Ernakulam. OR

Attested copy of NSIC registration indicating monetary limit and products should be

enclosed if exemption of EMD is sought.

4. Copy of turn over certificate & Sales Tax Registration Certificate.

5. Documents to prove the eligibility conditions.

6. Details of service center with telephone facility at Ernakulam.

7. List of prominent customers, along with their contact no: and the value of the work executed.

8. Copy of Income Tax PAN

9. No relation certificate in the Proforma attached in Section 9 of the tender document.

10. Authorization letter from OEM (In case of dealers)

11. Copy of GST registration details.

12. Certificate that no modifications are made in the tender document in the proforma attached in Section 7 in the tender document.

13. Tenderer’s profile in the format at Section 8.

14. Certificate of incorporation (if applicable).

15. Partnership deed, Power of Attorney etc. wherever applicable.

The above documents shall be submitted online/bundled in hard copy strictly in the order indexed above. Any additional documents should be kept after the last one in the series. Any other relevant document shall be submitted when called for during evaluation.

4.4 Financial part of bid shall contain PRICE BID at Section14 – FINANCIAL BID of

the tender document. Note: The documents listed above should be uploaded in the Tender Wizard portal and hard copies of the same may be submitted along with tender before locking time.



5. BID PRICE Price quoted for AMC charges should be including cost of spares, service charges and all duties except GST. The prices quoted by the bidder shall remain fixed during the entire period of the contract. The price should be quoted per unit in Indian Rupees, both in figures and words. If there is any difference in the rates quoted in words and figures, the rates quoted in words will prevail. A bid submitted with an adjustable price quotation will be treated as non-responsive and rejected. During the period of contract, any increase in taxes, levies, and statutory duties after the expiry of the delivery date shall be charged to the suppliers account while decrease in taxes, levies, and statutory duties shall be passed on to BSNL. Ambiguity in rates will render the tender invalid. Separate rate is to be quoted for each area I or II

6. The bidder shall sign at the bottom of all pages of the tender document. The person

signing the tender or other documents shall indicate his full name below his signature and must specify whether he has signed as

Sole Proprietor Partner, in the case of Partnership firm (who is empowered to sign such tenders, enter

into agreement) Director, in the case of company, incorporated under the Indian companies act and

duly authorized by the Board of directors for the purpose.

7. SUBMISSION OF BID 7.1 The tender should be submitted through E Portal, http//www.tenderwizard.com/BSNL. The bidders may follow the instructions given in this portal for participating in the tender. All the documents must be authenticated using digital signature by the authorized person. The bid

shall be digitally signed by the bidder or a person duly authorized to bind the bidder to the contract.

7.2 The bid shall contain no interlineations, erasures or overwriting except as necessary to

correct errors made by the bidder in which case such corrected documents or revisions shall be authenticated by the person signing the bid.

7.3 The hard copy of the tender shall be submitted in sealed envelope. Main Cover with

superscription “TENDER FOR THE COMPREHENSIVE MAINTENANCE OF COMPUTERS IN ERNAKULAM SSA” shall contain two covers viz. Cover 1 and Cover2.

Cover 1 should be superscribed as Techno-commercial bid for tender No: ET/Comp-Tender/2017-18/AMC Computer/1 dated at Kochi-11, the 15/09/2017 and shall contain documents mentioned in Section 2 clause 4.3.

Cover 2 should be superscribed as Financial Bid for the Tender No: ET/Comp-Tender/2017-18/AMC Computer/1 dated at Kochi-11, the 15/09/2017 and should contain ‘Price bid’ mentioned in Section 2 clause 4.4.

The tender complete in every respect should either be sent by registered post to ‘Divisional Engineer (Computer), First Floor, Telephone Exchange, Boatjetty,



Ernakulam, Kochi-682011’ or deposited in the tender box kept in this office for the purpose so as to reach this office on or before the due date and time. Tenders received after the specified time of closing of the tender and the same shall be rejected and returned unopened to the bidder. It is the sole responsibility of the tenderer that he should ensure timely submission of tender.

8. OPENING OF TENDER DOCUMENT:

The tender will be opened in the cabin of Divisional Engineer (Computer), First Floor, Telephone Exchange, Boatjetty, Ernakulam, Kochi-682011 at 14:30 hrs on xx/xx/2017 in the presence of the bidders/representatives present. Date fixed for opening of bids, if subsequently, is declared as holiday by the BSNL, the revised schedule will be notified. However, in absence of such notification, the bids will be opened on the next working day, time and venue remaining unaltered.

SECTION 3

TERMS AND CONDITIONS

1. Tenders shall be submitted by the tenderers in the prescribed proforma. Tenders submitted in any other proforma or incomplete tenders are liable to be rejected.

2. The discretion to accept or reject any tender received rests with the Principal General Manager Telecom, Ernakulam who does not bind himself to accept the lowest rates and also reserves the right to reject any or all the tenders without assigning any reason thereof.

3. EARNEST MONEY DEPOSIT

3.1 The demand draft for EMD shall be from any nationalized or scheduled bank, payable at Ernakulam to Accounts Officer (Cash), Office of the Principal General Manager Telecom, BSNL, Ernakulam.

3.2 If the tenderer is entitled to exemption of EMD, certificates showing the exemption should be enclosed. 3.3 No other form of EMD shall be accepted and EMD will not carry any interest. 3.4 In respect of the unsuccessful tenderer(s) the EMD will be refunded on completion of tender evaluation and awarding the offer to the successful tenderer. 3.5 Tenders received without EMD/Exception Certificate shall be rejected outright. 3.6 The EMD shall not carry any interest. 3.7 EMD shall be forfeited if

The successful bidder withdraws his bid during the validity period. The successful bidder fails in furnishing either the agreement or security deposit

within the validity period.

4. SECURITY DEPOSIT

The successful tenderer has to submit a performance guarantee/security deposit equivalent to 10% of the contractual value, before award of the work. This amount is to be given either in the form of bank guarantee or DD. SD shall not be deducted from the bill.



In the case of successful tenderer, the EMD deposited along with the tender can be adjusted against the security deposit. Security Deposit is to ensure faithful performance of the contract during the contract period. Non-performance such as delay in attending to faults, non-compliance to request for remedial action, unsatisfactory working of replaced items shall lead to forfeiture of Security Deposit in part or full. The amount to be forfeited will be decided by PGMT, Ernakulam and the decision of PGMT in this regard is final and binding and not challengeable by the contractor. Security Deposit will not bear any interest and will be refunded after 24 months from the date of agreement.

5. BID VALIDITY

5.1 The Bid validity of this tender is 180 days from the date of opening of the tender. 5.2 The rates shall be valid for two years from the date of acceptance of the offer and shall be extended for another one year. The rates shall remain firm for the entire period of contract.

6. TENDER EVALUATION

6.1 Preliminary evaluation (COVER I) The Purchaser shall open the sealed tender documents for evaluation at the specified

date and time. Tenderer or his representative will be permitted to attend the bid opening. The purchaser shall open the main cover to determine whether they are complete in respect of EMD, certificates, Technical bid & Financial bid.

6.2 Bids without correct EMD/certificates and above documents shall be rejected as non- responsive bid.

6.3 The purchaser reserves the discretion to waive irregularities, which are minor in nature.

6.4 The eligibility and Technical specifications (COVER I) shall be opened first. The price bids of the responsive bidders only will be opened and consider for financial evaluation.

7. The bids, which are not technically compliant, shall be rejected and financial bids shall not be opened.

8. Detailed Evaluation (COVER II) 8.1 Those bids which are found to be substantially responsive only shall be considered for financial evaluation. 8.2 The purchaser shall evaluate each bid in detail in respect of Price quoted and

compares them with other bids. 8.3 The purchaser shall select optimum bidder on the basis of bid price. 8.4 The evaluation will be done with respect to the cost of AMC excluding GST, if any.

Tax will be paid extra if the bidder is having GST registration and the registration number is noted in the bills.

8.5 Evaluation will be done Areawise, separately.

9. AGREEMENT

An agreement on a non-judicial stamp paper of Rs.200/- shall be executed by the successful tenderer on acceptance of the offer within 15 days being asked to do so. All the



terms and conditions mentioned in this tender is part of the terms and conditions of the Agreement. After execution of the agreement, the contract shall be valid for a period of one year and can be extended to one more year or till finalization of the new tender whichever is earlier.

10. PAYMENT TERMS

10.1 Payment shall be made on quarterly basis on submission of Division wise bill in triplicate along with certified copies of service reports. The service report should be got certified by an officer not below the rank of SDE /AO.

10.2 All taxes and levies payable (viz WCT, Income Tax etc) by the contractor under various Statutory Acts shall be deducted from the bill at the rates prevailing from time to time.

11. PENALTIES

11.1 In the event of the contractor failing to observe or comply with any of the terms and

conditions of the agreement as set out herein or execute the work to the satisfaction of BSNL, it shall be lawful for the Principal General Manager Telecom Ernakulam at his discretion and in addition to the other rights and powers vested with the Principal General Manager Telecom to remove or withhold any part of the work until such time he may be satisfied that the vendor is able to execute them properly. If any expenditure is incurred by BSNL consequent thereon, may at any time, be deducted from any sum or sums due to the contractor or the contractor may be demanded to pay such losses to BSNL within seven days or may be set off against any claim from BSNL or the payment of any sum or sums of money arising out of any other contract made by the contractor with BSNL. In the event, if it is not possible to make good the loss as aforesaid, BSNL reserves the right to charge the said amount due on the security deposit furnished by the contractor. In the event of discovery of any error or defect, due to the fault of the equipments supplied by the contractor, the contractor shall be bound to rectify such error at his own cost to the satisfaction of BSNL in the time fixed by BSNL.

11.2 The contractor should carry out comprehensive maintenance in the specified time

allowed for the purpose in the tender schedule. BSNL has the right to terminate the agreement after giving one month’s notice and the contractor has to make good any loss suffered by BSNL for the undue delay/unsatisfactory working and forfeit his security deposit.

11.3 The call responding time should be less than 24 hours and down time should not

exceed 24 hours. In case item cannot be put in service satisfactorily temporary replacement should be provided so that service in no condition should be disturbed for more than 24 hours. Temporary restoration should be made permanent using units with original or better specification within 3 weeks. Down time will be the duration from the time of reporting to rectification or temporary restoration using replacement by the AMC provider. If the fault exceeds down time, a fine of Rs.50/-per day per Computer will be charged subject to a maximum of Rs.300/- per computer per quarter.



12. CONDITIONS OF AMC

12.1 The firm who signs the comprehensive maintenance should takeover for the comprehensive maintenance within one week of the award of contract. The service representative should visit each site for maintenance of the computer at least once in a quarter during the agreement period unless otherwise warranted when he will check the PC thoroughly and carryout maintenance, if required.

12.2 A schedule of visit to be prepared, Division wise, after signing the agreement and

got approved by computer section and the schedule should be followed strictly.

12.3 Computers replaced by new ones (with warranty) will be kept out of AMC .Hence the number of computers under AMC is likely to vary in every quarter. In this case the number of PCs available for AMC on the first day of the quarter will be taken for the purpose of AMC payment. New Computers installed and are under warranty period should be taken over on completion of warranty period.

13. SPECIAL CONDITIONS

This AMC will cover all PC components including all hardware like SMPS,RAM, Mother board, Hard Disk, monitors, mouse, keyboard etc, plastic parts, cables, connected wires and loaded Operating system

13.1 During the period of AMC the Contractor shall (i) Diagnose the hardware faults and operating system corruption (ii) Rectify the hardware faults and operating system corruption

(iii) Repair/replace the faulty PCB and any other part etc. of the equipment. (iv) Carry out the periodic preventive maintenance once in every 3 months (v) Consolidated list of daily booked faults, rectified faults and pending faults

should be intimated to SDE Computer. 13.2 The contractor shall provide service/maintenance to BSNL, in the presence of user

or their representative, at the locations where the computer is installed/shifted. 13.3 The preventive maintenance of all the machines should be carried out quarterly. The

contractor shall prepare the schedule of preventive maintenance for each quarter and shall submit the same to BSNL in advance. The preventive maintenance shall not affect the normal functioning of the system. The preventive maintenance includes cleaning of CD Drives, Floppy Drives, cabinets, and other dust accumulation areas with vacuum sucker from dust, deletion of unwanted files, defragmentation, checking of cord wires and ensures its prompt working under connected condition.

13.4 The corrective maintenance shall be carried out for malfunctioning of any PC and its

components or in the event if item not able to produce the expected desired level of work efficiency due to hardware or software corruption or due to virus attack.



13.5 The BSNL, Ernakulam reserves the right to change the location of the equipment in whole or part and attach to the part of the equipment under AMC at any office of the SSA. The AMC should continue to whole or part of the equipment in the new location also.

13.6 The contractor shall normally replace or attend the defects at the site during normal

office working hours where the equipment is installed/regularized available location and in no case, the equipment will be allowed to be attended at off site. If necessary the contractor should arrange after office hours rectification of faults if requested. However, in special circumstances, the contractor shall seek the permission of the unit Officer/Co-coordinating Officer, by submitting a written request containing the details justifying the attention of fault/service off-site. The unit officer/ Co-ordinating officer after analyzing the merits of the case, may decide in getting the fault cleared at site or offsite and the decision will be final. During offsite repair or delay in rectification of fault within the maximum down time, standby equipment of the same or higher capacity with all identical programmes and software of the defective equipment loaded should be supplied to that BSNL unit office at the contractor’s cost and the contractor should ensure the equipment is in working condition with all its peripherals at onsite.

13.7 Monthly printed report of the whole SSA stating the booked faults, attended faults,

rectified faults and pending faults with details such as date, time and attended person etc. should be submitted within every 5th day of the subsequent month to the SDE Computer by the contractor.

13.8 The contractor shall, at the time of submitting of the agreement, submit the

proposal specifying the fault control centre locations with BSNL Landline and Mobile telephone Numbers and how bidder proposes for carrying out repair under AMC. He shall also indicate what spare will be kept in different locations. The infrastructure planned to be created by the bidder to meet his obligations under AMC and his action plan to deal with the various situations arising out of hardware & software faults shall be clearly indicated.

13.9 The BSNL field units will report the faults on telephone/through FAX/EMAIL to the

fault control centre of the contractor. The contractor should provide a BSNL land phone/BSNL Mobile phone or fax which has easy access for booking the fault at the centralized fault booking centre of the contractor. A register should be maintained at the fault centre by the contractor for entering the faults with date and time and case number should be communicated to the BSNL field units while booking. It should be accessible for inspecting the register by BSNL Authorities as and when required. The case No. and date should be mentioned in the service report.

13.10 Service report should contain reported case number with date and time, attended

date and time, Name of attending person, nature of fault detected, Serial Number of the machine and other details like certificate, signature and seal of the custodian etc. Service report should be in triplicate and original copy should be submitted to SDE Computer within one week.



13.11 In case the preventive maintenance could not be carried out due to reasons not

attributable to contractor, like the system not being available at the latest notified site, and the matter being brought to the notice of Computer Section immediately by some means and in writing within three working days, the requirement of preventive maintenance will be waived off for that quarter for that machine. If in any quarter the preventive maintenance is not done for any machine under AMC due to contractor’s reasons, an amount equivalent to 50% of AMC for that quarter for each such machine will be disallowed from the AMC bills.

13.12 Replacement of any part of PC should be done with the approval of the BSNL

personnel and a record is to be handed over to the Officer in charge and copy should be forwarded to the SDE Computer by the contractor.

13.13 During the period of the contract if the contractor fails to do the contractual

obligations i.e. rectification of fault, replacement, updation of software etc, BSNL have the right to get it done by any other party and the charges incurred in that case shall be recovered from the dues to the contractor from BSNL.

13.14 BSNL reserve right to extend the contract to a maximum period of one more year

or till finalization of the new tender whichever is earlier at the same rate, terms and conditions.

14. TERMINATION

The BSNL may without prejudice to any other remedy for breach of contract by written notice of default sent to the Contractor, terminate this contract in whole or in part at any time. BSNL shall not be responsible for any loss damage etc. incurred by the vendor as a result of termination of the contract. The Principal General Manger Telecom Ernakulam shall be free to take due action for appointment of a new vendor during the period under notice or thereafter.

15. BREACH OF CONTRACTUAL OBLIGATIONS

BSNL reserves right to terminate the agreement for breach of contractual obligations/not adhering to terms and conditions of this Agreement by the contractor, in which case the entire amount of security deposit or EMD at the credit of the contractor shall stand forfeited to BSNL. This is without prejudice to the rights of BSNL to realize the damages/loss sustained by BSNL on account of such non performance by recovery against amounts payable to the contractor or otherwise as it may deem fit. However due notice shall be delivered in such cases and the contractor shall be given an opportunity to be heard before taking the final decision

16. FORCE MAJEURE

16.1 If at any time, during the continuance of this contract, the performance in whole or in part by either party or any obligation under this contract shall be prevented or delayed by reason of any war, or hostility, acts of the public enemy, civil commotion



sabotage, fires, floods, explosions, epidemics, quarantine restrictions, strikes, lockouts or act of God (Herein after referred to as events) provide notice of happenings, of any such eventuality is given by either party to the other within 21 days from the date of occurrence thereof, neither party shall by reason of such claim for damages against the other in respect of such non-performance or delay in performance, and deliveries under the contract shall be resumed as soon as practicable after such event may come to an end or cease to exist, and the decision of the Purchaser as to whether the deliveries have been so resumed or not shall be final and conclusive, provided further that if the performance, in whole or part of any obligation under this contract is prevented or delayed by reason of any such event for a period exceeding 60 days either party may, at his option terminate the contract.

16.2 Provided also that if the contract is terminated under this clause, the Purchaser

shall be at liberty to take over from the contractor at a price to be fixed by the Purchaser, which shall be final, all unused, undamaged and acceptable materials, bought out components and stores in the course of manufacture in possession of the contractor at the time of such termination of such portions thereof as the purchaser may deem fit excepting such materials bought out components and stores as the contracts may with the concurrence of the Purchaser elect to retain.

17. ARBITRATION

In the event of any question, dispute, differences arising under this agreement or in connection therewith (except as to matters, the decisions of which is specifically provided under this ‘Agreement’) the same shall be referred to the sole arbitration of the Principal General Manager Telecom, Ernakulam or any person/persons nominated by him. The award of the arbitrator shall be final and binding on the parties. It is a term of agreement that in the event of such arbitrator to whom the matter is originally referred to, being transferred or vacating his office being resigning or refusing to work or neglecting his work or being unable to act for any reason whatsoever, the Principal General Manager Telecom, Ernakulam shall appoint another person to act as arbitrator in place of outgoing arbitrator in accordance with the terms of the agreement and the person so appointed shall be entitled to proceed with the reference from the stage at which it was left out by his predecessor.

18. GENERAL

18.1 Any tender not strictly adhered to the terms and conditions mentioned in the tender documents shall be rejected.

18.2 No amendment of the tender in any form by the tenderer shall be permitted. 18.3 The quantities mentioned in this document are only tentative and BSNL at its

discretion will have the liberty to order ±25% of the quantity mentioned at Section 1, if it so requires.

18.4 The Principal General Manager, BSNL, Ernakulam reserves the right to accept this tender in part or in full or to reject any or all tenders in full without assigning any reason whatsoever.



18.5 The near relatives of all BSNL employees (Executive & Non Executive) working in Ernakulam SSA either directly recruited or on deputation are prohibited from participating in the tender. The near relatives for this purpose are defined as:

Members of Hindu undivided family Spouse (Husband or Wife) The one is related to the other in the manner as Father, Mother, Son(s)

& Son's wife (daughter-in-law), Daughter(s) & Daughter's husband (son-in-law), Brother(s) & Brother's wife (sister-in-law), Sister(s) & Sister's husband (brother-in-law).

(A certificate to this effect is given in the prescribed Performa enclosed at section 9.)

19. SET OFF:

Any sum of money due and payable to the contractor (including security deposit refundable to him) under this contract may be appropriated by the purchaser or the BSNL or any other person(s) contracting through the BSNL and set off the same against any claim of the Purchaser or such other person(s) for payment of a sum of money arising out of this contract or under any other contract made by the Contractor with the purchaser or BSNL or such other person(s) contracting through BSNL.

SECTION 4

SCHEDULE OF CONFIGURATION OF PCs

PC Make - Different makes Approx Number of PCs* - 1000 (likely to vary during the AMC period) Location - At various BSNL offices of Ernakulam SSA * The quantity mentioned is only approximate. It may vary ±25% of quantity

SECTION 5

CHECK LIST

1

Original tender documents duly filled, sealed & signed in all pages as unconditional acceptance to all terms & conditions of the tender. ( Yes/No)

:

2 Cost of tender document (Amount/Receipt No./DD No.)

3 EMD Particulars : Amount

DD No.



Date

Bank

4 Attested copy of latest and valid NSIC Certificate (for the product) duly certified by NSIC (Yes/No)

5 Certificate to the effect that no modifications are made in the tender document (Yes/No)

:

6 List of offices/firms where providing Service support. (attached/not attached)

:

7 Address of Service Centre at Ernakulam :

8

Telephone No. Land line : Mobile: Mail id: Fax:

:

9 Self-Attested copy of PAN Card :

10 No relation certificate duly completed and signed (Yes/No)

:

11 Letter of Authorisation to Tender Opening Event (TOE) , if any (Yes/No)

12 True copy of experience certificate for three years not earlier than 01/04/2012

13 Tenderer’s profile in the format (Yes/No)

14 Self-Attested copy of Original "Power of Attorney" in case person signed the tender documents is other than proprietor i.e for other than proprietorship Firm

15 Self-Attested copy of "Partnership Deed" duly registered if applicable

16 Self-Attested copy of Bid form duly filled and signed (Yes/No)

17 Self-Attested copy of the Check list duly filled in (Yes/No)

18 Copy of the GST registration certificate

NOTE: (All corrections and overwriting must be signed with date by the tenderer or his authorized representative). Signature of tenderer/Authorized Signatory…………………… Name of the Tenderer. ...................................



SECTION 6

E-TENDERING INSTRUCTIONS TO BIDDERS

Note :-The instructions given below are ITI’s e-tender portal centric and for e-tenders invited by BSNL Ernakulam SSA only.

General

These Special Instructions (for e-Tendering) supplement ‘Instructions to Bidders’, as given in this Tender document. Submission of Bids through online process is mandatory for this Tender. For conducting electronic tendering, BSNL, Ernakulam SSA in Kerala Telecom Circle is using the portal (https://www.tenderwizard.com/BSNL) of M/s ITI, a Government of India Undertaking.

1. Tender Bidding Methodology:

Sealed Bid System –‘Single Stage bidding using two stage opening using Two electronic Envelopes (Techno-commercial bid and financial bid). Techno-commercial bid and financial bid shall be submitted by the bidder at the same time.

2. Broad outline of activities from Bidders prospective:

1. Procure a Digital Signing Certificate (DSC) 2. Register on Electronic Tendering System® (ETS)

3. Create Users and assign roles on ETS

4. View Notice Inviting Tender (NIT) on ETS 5. Download Official Copy of Tender Documents from ETS

6. Clarification to Tender Documents on ETS Query to BSNL (Optional)

View response to queries posted by BSNL, as addenda. 7. Bid-Submission on ETS

8. Attend Public Online Tender Opening Event (TOE) on ETS Opening of Techno-commercial Part

9. View Post-TOE Clarification posted by BSNL on ETS (Optional) Respond to BSNL’s Post-TOE queries

10. Attend Public Online Tender Opening Event (TOE) on ETS Opening of Financial-Part (Only for Technical Responsive Bidders)

For participating in this tender online, the following instructions need to be read carefully. These instructions are supplemented with more detailed guidelines on the relevant screens of the ETS.

Note 1: It is advised that all the documents to be submitted (See Section 2) are kept scanned or converted to PDF format in a separate folder on your computer before starting online submission.



Note 2: While uploading the documents, it should be ensured that the file name should be the name of the document itself.

3. Digital Certificates:

For integrity of data and its authenticity/non-repudiation of electronic records, and to be compliant with IT Act 2000, it is necessary for each user to have a Digital Certificate (DC) also referred to as Digital Signature Certificate (DSC), of Class 3 or above, issued by a Certifying Authority (CA) licensed by Controller of Certifying Authorities (CCA) [refer http://www.cca.gov.in].

4. Registration:

To use the Electronic Tender portal https://www.tenderwizard.com/BSNL vendors need to register on the portal (if not registered earlier). Intending bidders are requested to register themselves with M/s. ITI through www.tenderwizard.com/BSNL for obtaining user-id, Digital Signature etc., by paying Vendor registration fee. Registration of each organization is to be done by one of its senior persons who will be the main person coordinating for the e-tendering activities. In ETS terminology, this person will be referred to as the Super User (SU) of that organization. For further details, please contact or visit the website/portal, and click on the ‘Supplier Organization’ link under ‘Registration’ (On the Home Page), and follow instructions as given on the site. Pay Annual Registration Fee and processing Fee for participation in tender. BSNL has decided to use process of e-tendering for inviting this tender and thus the physical copy of the tender would not be sold. Note: After successful submission of Registration details and Vendor registration fee and processing fee (as applicable), please contact ITI Helpdesk (as given below), to get your registration accepted/activated. ITI Helpdesk Telephone/Mobile Nos. Mr. Dhanraj Prakash, 09686115308

e-mail : [email protected] Mr. Tharanath A 09746118519 e-mail [email protected] [between 9:30 hrs to 18:00 hrs on working days]

E-mail ID [email protected]

BSNL Contact-1 BSNL’s Contact Person Divisional Engineer (Computer), Telephone Exchange

Building, Boatjetty, Ernakulam, Kochi-682011. Telephone/ Mobile 0484-2368000/9447721942 [between 10:00 hrs to 16:30 hrs on working days] E-mail ID [email protected]



BSNL Contact-2 BSNL’s Contact Person Sub Divisional Engineer (Computer), O/o DE

(Computer), Boatjetty, Ernakulam, Kochi-682011. Telephone/ Mobile 0484-2362900 / 9447750200

[between 10:00 hrs to 16:30 hrs on working days] E-mail ID [email protected]

5. Some Bidding related Information for this Tender (Sealed Bid):

Tender document can be downloaded from the website: www.tenderwizard.com/BSNL and to be submitted in the e-format. Cost of Tender Document (in the form of DD/Banker’s Cheque) and Bid Security (in the form of DD/Banker’s Cheque), Power of Attorney in original along with the hard copies of all documents which are uploaded in the e–tender portal to be submitted to Divisional Engineer (Computer), Telephone Exchange Building, Boatjetty, Ernakulam, Kochi-682011 before the scheduled date and time of submission of the tender, otherwise the Bid will not be considered. Amendments, if any, to the tender document will be notified by Addendum through E-Tender Portal. It is the responsibility of the bidders who have downloaded the tender document from the website to keep themselves abreast of such amendments before submitting the tender document. The entire bid-submission would be online on ETS. Broad outline of submissions are as follows: The documents should be uploaded as follows. During “Request” stage of uploading, upload the following documents only. 1. DD for Tender Fee as per NIT (Scanned copy on eTendering Portal and Physically to Tender Inviting Officer in case of e-Tender). 2. DD for EMD as per NIT (Scanned copy on eTendering Portal and Physically to Tender Inviting Officer in case of e-Tender). 3. Scanned copy of all the eligibility documents as per Section 2 clause 4 at a stroke before submitting the tender. During “submission” stage, upload the remaining documents alone.

6. Offline Submissions:

The bidder is requested to submit the all documents offline to Divisional Engineer (Computer), Telephone Exchange Building, Boatjetty, Ernakulam, Kochi-682011 as per Section 2, clause 7.3 before tender opening.

7. Special Note on Security of Bids:

Security related functionality has been rigorously implemented in ETS in a multi-dimensional manner. Starting with 'Acceptance of Registration by the Service Provider', provision for security has been made at various stages in Electronic Tender's software. Specifically for Bid Submission, some security related aspects are outlined below: As part of the Electronic Encrypter functionality, the contents of both the ‘Electronic Forms’ and the ‘Main-Bid’ are securely encrypted using a Pass-phrase created by the server/BIDDER Itself/HIMSELF. ‘Unlike a password’ the Pass-phrase is easier to remember and more difficult to break. This method of bid-encryption does not have the security and data-integrity related vulnerabilities which are inherent in e-tendering



systems which use Public-Key of the specified officer of a Buyer organization for bid-encryption. Bid-encryption in ETS is such that the Bids cannot be decrypted before the Public Online Tender Opening Event (TOE), even if there is connivance between the concerned tender-opening officers of the Buyer organization and the personnel of e-tendering service provider.

8. Public Online Tender Opening Event (TOE): ETS offers a unique facility for ‘Public Online Tender Opening Event (TOE)’. Tender

Opening Officers as well as authorized representatives of bidders can attend the Public Online Tender Opening Event (TOE) from the comfort of their offices. For this purpose, representatives of bidders (i.e. Supplier organization) duly authorized are requested to carry a Laptop and Wireless Connectivity to Internet. Every legal requirement for a transparent and secure ‘Public Online Tender Opening Event (TOE)’ has been implemented on ETS. As soon as a Bid is decrypted with the corresponding ‘Pass-Phrase’ as submitted online by the bidder himself (during the TOE itself), salient points of the Bids are simultaneously made available for downloading by all participating bidders. The work of taking notes during a manual ‘Tender Opening Event’ is therefore replaced with this superior and convenient form of ‘Public Online Tender Opening Event (TOE)’.

ETS has a unique facility of ‘Online Comparison Chart’ which is dynamically updated as each online bid is opened. The format of the chart is based on inputs provided by the Buyer for each Tender. The information in the Comparison Chart is based on the data submitted by the Bidders in electronic forms. A detailed Technical and/or Financial Comparison Chart enhance Transparency. Detailed instructions are given on relevant screens.

ETS has a unique facility of a detailed report titled ‘Minutes of Online Tender Opening

Event (TOE)’ covering all important activities of ‘Online Tender Opening Event (TOE)’. This is available to all participating bidders for ‘Viewing/Downloading’.

There are many more facilities and features on ETS. For a particular tender, the screens viewed by a Supplier will depend upon the options selected by the concerned Buyer.

9. E-Reverse Auction

Note: This Clause is not applicable to this tender. 10. Other Instructions:

For further instructions, the vendor should visit the home page of the portal (https://www.tenderwizard.com/BSNL).

Important Note:

It is strongly recommended that all authorized users of Supplier organizations should thoroughly peruse the information provided under the relevant links, and take appropriate action. This will prevent hiccups, and minimize teething problems during the use of ETS. The following ‘FOUR KEY INSTRUCTIONS for BIDDERS’ must be assiduously adhered to: i. Obtain individual Digital Signing Certificate (DSC or DC) well in advance of your first tender submission deadline on ETS



ii. Register your organization on ETS well in advance of your first tender submission deadline on ETS iii. Get your organization’s concerned executives trained on ETS well in advance of your first tender submission deadline on ETS iv. Submit your bids well in advance of tender submission deadline on ETS (There could be last minute problems due to internet timeout, breakdown, etc While the first three instructions mentioned above are especially relevant to first-time users of ETS, the fourth instruction is relevant at all times.

11. Minimum Requirements at Bidders end:

Computer System with good configuration (Min P IV, 1 GB RAM, Windows XP) Broadband connectivity Microsoft Internet Explorer 6.0 or above Digital Certificate(s)

12. Vendors Training Program:

Vendors may contact the ITI Helpdesk personnel given in clause 4, for any type of training/help, which they may require while uploading the bids.



SECTION 7

CERTIFICATE

Tender no. ET/Comp-Tender/2017-18/AMC Computer/1 dated at Kochi-11, the 15/09/17.

I, …………………………………………………………………… (Authorized Signatory) hereby declare

that the tender document submitted has been downloaded from the website

www.tenderwizard.com/bsnl, and no addition/deletion/correction has been made in the

downloaded tender document. I also declare that I have enclosed a DD for

Rs……………………………. towards the cost of bid document along with the tender.

Signature of the Tenderer / Authorized Signatory

Place ……………………………

Date …………………………..

Name of the Tenderer ………………………



SECTION 8

TENDERER’S PROFILE

1 Name of the tenderer (In block letters)

2 Postal address in full (Permanent Address)

3 Address for communication:

4 Telephone No. Office:

5 FAX No.

6 Mobile No.

7 E-mail id

8 Income tax Permanent Account Number (PAN)

9 GSTIN No: of the registered Vendor

10 Sole proprietor/Partnership/Company

11

Bank Account details- Name of Bank

Name of Branch

IFSC Code

Account no

Branch Serial No. (MICR No.)

(Affix self

attested passport size photo of the

tenderer)



SECTION 9

CERTIFICATE OF NON-PARTICIPATION OF NEAR RELATIVE IN THE “Tender for the Comprehensive maintenance of Computers for a period of two years”

Tender No. ET/Comp-Tender/2017-18/AMC Computer/1 dated at Kochi-11, the 15/09/17.

CERTIIFICATE

I……………………………………………………………………S/O………………………………..................................................... R/O…………………………………………………………………

……………………………………………..…………………. hereby certify that none of my relative(s) as defined in clause 18.5 section 3 of the tender document is/are employed in BSNL unit as per details given in tender document. In case at any stage, it is found that the information given by me is false/incorrect, BSNL shall have the absolute right to take action as deemed fit without any intimation to me.

Note: The term 'Near Relative' for this purpose are defined as:- 1. Members of a Hindu undivided family 2. They are husband and wife 3. The one is related to the other in the manner as father, mother, sons, son's wife

(daughter-in- law), daughter and daughter's husband (son-in-law), brother and brother's wife, sister and sister's husband (brother-in-law).

Signed ……………………………………………………… Name (in capitals) ……………………………………………………… Address ……………………………………………………… ……………………………………………………..

Date ………………………………………………………



SECTION 10

LETTER OF AUTHORISATION FOR ATTENDING BID OPENING

Subject: Authorization for attending bid opening on ________________________________(date) in the Tender of _________________________________________________________.

Following persons are hereby authorised to attend the bid opening for the tender

mentioned above on behalf of ______________________________________________ (Bidder) in order of preference given below.

Order of Preference Name Specimen Signatures

I. II. Alternate Representative

Signatures of bidder Or Officer authorized to sign the bid documents on behalf of the bidder.

Note: 1. Maximum of two representatives will be permitted to attend bid opening. In cases

where it is restricted to one, first preference will be allowed. Alternate representative will be permitted when regular representatives are not able to attend.

2. Permission for entry to the hall where bids are opened may be refused in case

authorization as prescribed above is not received.



SECTION 11

BID FORM

To The Divisional Engineer (Computer), First Floor, Telephone Exchange, Boatjetty, Ernakulam. Kochi-682011. Dear Sir/Madam, 1. Having examined the conditions of contract and specifications the receipt of which is hereby duly acknowledged. I/we undersigned, offer to work in conformity with the conditions of contract and specifications for the sum shown in the schedule of prices attached herewith and made part of this bid. 2. I/we undertake if our bid is accepted, to complete quantity of work specified in the contract within schedule. 3. I/we agree to abide by this Bid for a period of 180 days from the date fixed for Bid opening and it shall remain binding upon us and may be accepted at any time before the expiration of that period. 4. Bid submitted by us is properly sealed and prepared so as to prevent any subsequent alteration and replacement. 5. We understand that you are not bound to accept the lowest or any bid you may receive. 6. I/We hereby certify that none of my relative(s) as defined in the tender document is/are employed in BSNL unit as per details given in the document. In case at any stage, if it is found that the information given by me in false/incorrect BSNL shall have the absolute right to take any action as defined fit/without any prior intimation to me. Dated this………………..day of……………..2017

Signature of In capacity of Duly authorized to sign the bid for and on behalf of Signature-------------------- Witness----------------------------- Address--------------------------------



SECTION 12

REFUND OF EMD

To The Divisional Engineer (Computer), First Floor, Telephone Exchange, Boatjetty, Ernakulam. Kochi-682011. Sub: Tender for Comprehensive Maintenance of COMPUTERS in Ernakulam SSA Ref: 1) Your tender No: ET/Comp-Tender/2017-18/AMC Computer/1 dated at Kochi-11, the 15/09/17. 2) My/Our tender dated .......... for the above work. ................ Sir, Kindly refer to the above. In case my/our tender is not accepted for Comprehensive Maintenance of Computers of Ernakulam SSA, the EMD remitted by me/us may be returned at the earliest. An advance stamped receipt for the amount remitted is enclosed herewith. Thanking you, Signature

ADVANCE STAMPED RECEIPT Received an amount of Rs. 6,000/-(Rupees Six thousand only) from the Accounts Officer (Cash), BSNL, Office of the Principal General Manager, Telecom Ernakulam as refund of EMD remitted by me/us along with the tender for Comprehensive Maintenance of COMPUTERS of Ernakulam SSA in response to the tender notice No: ET/Comp-Tender/2017-18 /AMC Computer/1 dated at Kochi-11, the 15/09/17. Place: Signature Date: Address



SECTION 13

AGREEMENT

This agreement made on this …………day of ………2017 between Bharat Sanchar Nigam Ltd, hereinafter called “BSNL” (which expression shall unless excluded by or repungnant to the context be deemed to include it’s successors and assigns) on the one part and M/s …………………………………………………………………………hereinafter called the Contractor (which expression shall unless excluded by or repugnant to the context be deemed to include it’s successors and assigns) on the other part Whereas the BSNL is desirous of getting executed certain works namely “Comprehensive maintenance of computers in Ernakulam SSA” for a period of two years (extendable) with effect from ………………………………… and whereas the contractor is ready and willing to execute the said works in accordance with the contract and has quoted the rate of Rs ………..……(Rupees …………………………………….……………………..……………………only) including spare parts per computer per year, in the departmental premises at various exchanges and offices in Ernakulam SSA and the rate has been accepted by the BSNL, Ernakulam. Now it is agreed and declared as follows. 1. The firm who signs the comprehensive maintenance should takeover for the comprehensive maintenance within one week of the award of contract. The service representative should visit each site for maintenance of the computer at least once in a quarter during the agreement period unless otherwise warranted when he will check the PC thoroughly and carryout maintenance, if required. 2. A schedule of visit to be prepared, division wise, after signing the agreement and got approved by computer section and the schedule should be followed strictly. 3. Computers replaced by new ones (with warranty) will be kept out of AMC. Hence the number of computers under AMC is likely to vary in every quarter. In this case the number of PCs available for AMC on the first day of the quarter will be taken for the purpose of AMC payment. New computers installed and are under warranty period should be taken over on completion of warranty period. 4. The corrective maintenance shall be carried out for malfunctioning of any PC and its components or in the event if item not able to produce the expected desired level of work efficiency due to hardware or software corruption or due to virus attack. 5. The BSNL, Ernakulam reserves the right to change the location of the equipment in whole or part and attach to the part of the equipment under AMC at any office of the SSA. The AMC should continue to whole or part of the equipment in the new location also.



6. The contractor shall normally replace or attend the defects at the site during normal office working hours where the equipment is installed/regularized available location and in no case, the equipment will be allowed to be attended at off site. If necessary the contractor should arrange after office hours rectification of faults if requested. However, in special circumstances, the contractor shall seek the permission of the unit officer/Co-ordinating Officer, by submitting a written request containing the details justifying the attention of fault/service off-site. The unit officer/Co-ordinating officer after analyzing the merits of the case may decide in getting the fault cleared at site or offsite and the decision will be final. During offsite repair or delay in rectification of fault within the maximum downtime standby equipment of the same or higher capacity with all identical programmes and software of the defective equipment loaded should be supplied to that BSNL unit office at the contractor’s cost and the contractor should ensure the equipment is in working condition with all its peripherals at on site. 7. Monthly printed report of the whole SSA stating the booked faults, attended faults, rectified faults and pending faults with details such as date, time and attended person etc should be submitted within every 5th day of the subsequent month to the SDE Computer by the contractor. 8. The contractor shall, at the time of submitting of the agreement, submit the proposal specifying the fault control centre locations with BSNL Landline and Mobile telephone Numbers and how bidder proposes for carrying out repair under AMC. He shall also indicate what spare will be kept in different locations. The infrastructure planned to be created by the bidder to meet his obligations under AMC and his action plan to deal with the various situations arising out of hardware & software faults shall be clearly indicated. 9. This AMC will cover all PC components including all hard ware like monitors, mouse, keyboard etc plastic parts, cables, connected wires and loaded operating system.

1) During the period of AMC the contractor shall i) Diagnose the hardware faults and operating system corruption. ii) Rectify the hardware faults and operating system corruption. iii) Repair/replace the faulty PCB and every other part etc of the equipment. iv) Carry out the periodic preventive maintenance once in every 3 months. v) Consolidated list of daily booked faults, rectified faults and pending faults should be

intimated to SDE Computer. 2) The contractor shall provide service/maintenance to BSNL, in the presence of user or their representative, at locations where the computer is installed/shifted. 3) The preventive maintenance of all the machines should be carried out quarterly. The contractor shall prepare the schedule of preventive maintenance for each quarter and shall submit the same to BSNL in advance. The preventive maintenance shall not affect the normal functioning of the system. The preventive maintenance includes cleaning of CD drives, Floppy Drives, cabinets and other dust accumulation areas with vacuum sucker from dust, deletion of unwanted files, de fragmentation, checking of cord wires and ensures its prompt working under connected condition



10. The BSNL field units will register the complaints in the infonet link ---PC Complaints. The contractor should provide a BSNL land phone/ BSNL Mobile phone or fax which has easy access for booking the fault at the centralized fault booking centre of the contractor. A register should be maintained at the fault control centre by the contractor for entering the faults with date and time and case number should be communicated to the BSNL field units while booking. It should be accessible for inspecting the register by BSNL authorities as and when required. The case No and date should be mentioned in the service report. 11. Service report should contain reported case number with date and time, attended date and time, name of attending person, nature of fault detected, serial number of the machine and other details like certificate, signature and seal of the custodian etc. service report should be in triplicate and original copy should be submitted to SDE computer within one week. 12. In case the preventive maintenance will be could not be carried out due to reasons not attributable to contractor, like the system not being available at the latest notified site, and the matter being brought to the notice of computer section immediately by some means and in writing within three working days, the requirement of preventive maintenance will be waived off for that quarter for that machine. If in any quarter the preventive maintenance is not done for any machine under AMC due to contractor’s reasons, an amount equivalent to 50% of AMC for that quarter for each such machine will be disallowed from the AMC bills. 13. Replacement of any part of PC should be done with the approval of BSNL personnel and a record is to be handed over to the officer in charge and copy should be forwarded to the SDE Computer by the contractor. 14. During the period of the contract if the contractor fails to do the contractual obligations ie, rectification of fault, replacement, updation of software etc, BSNL have the right to get it done by any other party and the charges incurred in that case shall be recovered from the dues to the contractor from BSNL. 15. BSNL reserves the right to extend the contract to a maximum period of one year or till finalization of the new tender whichever is earlier at the same rate, terms and conditions. 16. The contractor should carry out comprehensive maintenance in the specified time allowed for the purpose in the tender schedule. 17. The call responding time should be less than 24 hours and down time should not exceed 24 hrs. In case item cannot be put in service satisfactorily temporary replacement should be provided so that service in no condition should be disturbed for more than 24 hrs. Temporary restoration should be made permanent using units with original or better specification within three weeks. Down time will be the duration from the time of reporting to rectification or temporary restoration using replacement by the AMC provider. If the fault exceeds down time, a fine of Rs 50/- per day per computer will be charged subject to a maximum of Rs 300/- per computer per quarter.



18. Payment shall be made on quarterly basis on submission of division wise bill in triplicate along with certified copies of service reports. The service report should be got certified by an officer not below the rank of SDE/AO. 19. Other terms and conditions as specified in tender notice No: ET/Comp-Tender/2017- 18/AMC Computer/1 dated at Kochi-11, the 16/08/17, shall also form part of this agreement. In witness whereof the parties hereto have subscribed their respective hands on the day, month and year first above written I. signed and delivered by the contractor Signature Name and Address In presence of 1. Signature 2.Signature Name and address Name and address II. Executed and accepted for and on behalf of BSNL

Signature

Name and Address In presence of 1. Signature 2.Signature Name and address Name and address



SECTION 14

FINANCIAL BID SCHEDULE OF AMC CHARGES Rate per PC per year ( inclusive of all & cost of spare parts but excluding GST) for Various makes ……………. (in figures) ………………………………………………………..…………………………….. (in words) Name and Signature ----------------------- Address : Phone No:

( 7HQGHU 1R (7 &RPS 7HQGHU GDWHG DW .RFKL...

Documents

Transcript of ( 7HQGHU 1R (7 &RPS 7HQGHU GDWHG DW .RFKL...