© 2019 Department of Information and Communications …€¦ · The primary challenge of...

© 2019 Department of Information and Communications Technology

All rights reserved. Any part of this publication may be used and reproduced,

provided proper acknowledgement is made.

E-GOVERNMENT MASTERPLAN 2022

Abridged Version

Department of Information and Communications Technology

Republic of the Philippines

C.P. Garcia Avenue, Diliman, Quezon City, Philippines 1101

Telephone: (+632) 920 0101

Email: [email protected]

www.dict.gov.ph

i | E-Government Masterplan 2022

The Department acknowledges the contribution of the following government agencies

and industry partners in the development of this plan:

Advanced Science and Technology

Institute

Bangko Sentral ng Pilipinas

Bureau of Customs

Bureau of Immigration

Bureau of Internal Revenue

Bureau of Investments

Bureau of Local Government Finance

Civil Aeronautics Board

Civil Service Commission

Climate Change Commission

Commission on Audit

Commission on Election

Commission on Higher Education

Commission on Population

Cybercrime Investigation and

Coordinating Center

Department of Agriculture

Department of Budget and Management

Department of Environment and Natural

Resources

Department of Finance

Department of Foreign Affairs

Department of Health

Department of Information and

Communications Technology

Department of Interior and Local

Government

Department of Justice

Department of Labor and Employment

Department of National Defense

Department of Science and Technology

Department of Social Welfare and

Development

Department of Trade and Industry

Department of Transportation

Development Academy of the Philippines

Development Bank of the Philippines

Food and Drug Administration

Food and Nutrition Research Institute

Government Commission for GOCCs

Government Service Insurance System

Home Development Mutual Fund

House and Land Use Regulatory Board

Land Transportation Franchising and

Regulatory Board

Land Transportation Office

Landbank of the Philippines

Light Rail Transit Authority

Manila International Airport Authority

Metro Rail Transit

Mines and Geosciences Bureau

National Bureau of Investigation

National Disaster Risk Reduction and

Management Council

National Economic and Development

Authority

National Housing Authority

National Intelligence Coordinating

Agency

National Mapping and Resource

Information Authority

National Police Commission

National Privacy Commission

National Security Council

National Telecommunications

Commission

Office of the Ombudsman

Office of Transport Security

Philippine Air Force

Philippine Center on Transnational Crime

Philippine Children’s Medical Center

Philippine Council for Industry, Energy

and Emerging Technology Research and

Development

Philippine Drug Enforcement Agency

Philippine Information Agency

Philippine Institute of Volcanology and

Seismology

Philippine National Police

Philippine Ports Authority

Philippine Statistics Authority

Professional Regulation Commission

Quezon City Local Government

Social Security System

E-Government Masterplan 2022 | ii

My warmest greetings to the Department of Information and

Communications Technology (DICT) as it launches the E-

Government Masterplan (EGMP) 2022.

In this digital age, it is imperative that our ICT policies and

programs are able to streamline social services for the benefit

of our people. I laud DICT for being at the forefront of building the

foundation of an e-government that will efficiently use public sources and integrate the

various sectors of our economy so they may become instruments for national

development.

I welcome the EGMP 2022 as an initiative that promotes open governance through an

updated infrastructure that will support our citizens and enterprises. I am confident that

this system will foster cooperation among different government agencies and

encourage better engagement with various stakeholders and entities in crucial

decision-making processes.

I look forward to seeing the productive outcomes of the “One Digitized Government”

that this masterplan envisions to establish. Through this, let us uphold excellence and

innovation as we create a brighter future for every Filipino.

I wish you all the best in your endeavors.

RODRIGO ROA DUTERTE

PRESIDENT

Republic of the Philippines

MESSAGE FROM

iii | E-Government Masterplan 2022

The Department of Information and Communications Technology

(DICT) being the government’s primary agency that promotes

the adoption of information and communications technology

(ICT) to improve public service delivery has developed the E-

Government Masterplan (EGMP) 2022. This plan lays out the

building blocks and strategies directed towards the vision of

developing the country’s e-Government systems through the

digital transformation of basic services which cut across the whole-of-government.

The EGMP 2022 builds upon its predecessor, E-Government Masterplan 2013-2016

which envisaged “a digitally empowered and integrated government that provides

responsive and transparent online citizen-centered services for a globally competitive

Filipino nation.” With the rapidly changing ICT industry, the EGMP 2022 is anchored on

the thrusts and strategies of the ASEAN ICT Masterplan 2020, Philippine Development

Plan 2022, and the recently launched National ICT Ecosystem Framework (NICTEF), to

ensure that the Masterplan responds to the needs of time.

Indeed, the pace at which ICT evolves is strikingly fast, and as citizens grow in

anticipation for the realization of enhanced public services delivery, it has become more

apparent that our responsibility to cater to the clamor of the Filipino people is foremost

in the achievement of our nation’s goal. Digital transformation, through the EGMP 2022,

will pave the way for social progress to happen.

The EGMP 2022 will ensure a harmonized, interoperable, and integrated government

ICT infrastructure and networks. The plan shall serve as a guide as we continue to

deliver public service and all together achieve a One Digitized Government, for the

people and for the nation.

ELISEO M. RIO, JR.

ACTING SECRETARY

Department of Information and Communications Technology

MESSAGE FROM

E-Government Masterplan 2022 | iv

Acknowledgment i

Message of Support from the President ii

Message of Support from the DICT Acting Secretary iii

CHAPTER 1: Overview of the EGMP 2022 2

Background 2

A New E-Government Ecosystem 3

About the DICT 4

Development of EGMP 2022 5

CHAPTER 2: E-Government and National Development 8

The Role of ICTs in Philippine Government 8

The DICT Leading in Addressing the Challenge 10

CHAPTER 3: State of the Philippine E-Governance 12

Performance in EGDI and EPI 12

Online Services 12

Open Government and Government Data Online 13

Progress on the previous EGMP 13

Digital Transformation and E-Government 2.0 14

CHAPTER 4: EGMP 2022 Building Blocks and Ecosystem 17

Building Blocks and Ecosystem 18

Expected Outcomes 21

Philippine Digital Governance Transformation 22

Executability of the Masterplan 23

v | E-Government Masterplan 2022

Figure 1. eGMP 2013-2016 Building Blocks 13

Figure 2. One Digitized Government Philippines Logo 18

Figure 3. EGMP 2022 Building Blocks and Ecosystem 19

Table 1. Comparing between characteristics of e-Government 1.0

from e-Government 2.0

15

2 | E-Government Masterplan 2022

Overview of the EGMP 2022

Background

The use of information and communications technologies (ICT) in government is seen

as an enabler for nations to achieve digital transformation in the delivery of basic

services. It is for this reason that the Department of Information and Communications

Technology (DICT), being the government’s primary agency promoting the adoption of

eGovernment Services (ICT-ES), has developed the E-Government Masterplan (EGMP)

2022.

The EGMP 2022 serves as the blueprint for a harmonized government information

system. This plan outlines DICT’s intent of developing the country’s e-Government

systems through the digital transformation of basic services such as public health, basic

education, and other programs that cut across the whole of government. In doing this,

DICT aims to create a networked and collaborative environment for improved public

service delivery.

EGMP 2022 banks on the potential benefits of e-government for a wide range of

stakeholders. A well implemented e-government program will allow National

Government Agencies (NGAs) and institutions to deliver more cost effective and

efficient public services, and access a platform for internal collaboration and sharing of

resources. E-government can increase accessibility of public services to citizens,

specifically in terms of availability, speed, cost, and convenience. Businesses can also

be provided with more support for easier investment, establishment, operation, and

scaling-up. Realizing the promises of e-government will necessitate some internal

rewiring to address discord between departments and foster collaboration in all levels.

This is crucial when dealing with complex, interrelated issues on service operations and

shared data, as it entails revisiting institutional and budgetary arrangements within

government along with implementing ways for engaging non-state stakeholders in

decision-making (UN e-Government Survey 2018).

1

Overview | 3

A New E-Government Ecosystem

EGMP 2022 is the successor of the EGMP 2013-2016 which was also built upon previous

ICT/Digital plans. Although the underlying building blocks for e-Government in the

country have remained the same, there have been significant changes in the e-

Government ecosystem since then.

Most notable among the changes are the new institutions that are now in place: the

DICT together with its three attached agencies, the National Privacy Commission (NPC)

in charge to protect the fundamental human right of privacy, of communication while

ensuring free flow of information to promote innovation and growth, the National

Telecommunications Commission (NTC) exercises jurisdiction over the supervision,

adjudication and control over all telecommunications services throughout the country,

and the Cyber Crime Investigation and Coordination Center (CICC) in charge to

formulate a national cybersecurity plan and extend immediate assistance for the

suppression of real-time commission of cybercrime offenses through a computer

emergency response team (CERT). The creation of the DICT was an aspiration

mentioned in the Philippine Digital Strategy (PDS) 2011-2016. The law’s passage and

creation of the department is a reiteration of government’s recognition that ICT plays a

central role in open governance.

One Digitized Government

’


The EGMP 2022 is aligned with the ASEAN ICT Masterplan (AIM) 2020 which envisions

a digitally-enabled economy that is secure, sustainable, and transformative; and to

enable an innovative, inclusive and integrated ASEAN Community. As the Philippines

embraces digital transformation, the initiatives of AIM 2020 seek to facilitate faster

access to services and at the same time, develop better ways of doing business among

traditional sectors, fostering growth and development towards a digital economy.

In line with this, Sec. 2 of the Data Privacy Act of 2012 (RA 10173) mentions that while

the State recognizes the vital role of ICT in nation-building it also recognizes “its inherent

obligation to ensure that personal information in information and communications

systems in the government and in the private sector are secured and protected.” As

such, it is the policy of the State to protect the fundamental right to privacy and

communication while ensuring the free flow of information to promote innovation and

growth. This is now a given in the e-government ecosystem and a consideration that

must be made in addressing citizen concerns about their rights. It also has implications

in how organizations throughout the various levels of the bureaucracy manage their

information and knowledge systems.

Furthermore, identified in the Philippine Development Plan (PDP) 2022 is the strategy

to continue to enhance the country’s e-government system as a vital tool for good

governance. With this, the DICT aspires for the Philippines to develop and flourish

through innovation and constant development of ICT in the pursuit of a progressive,

safe, secured, contented and happy Filipino nation.

The primary challenge of implementing the EGMP 2022 is how to streamline e-

governance systems in support of achieving “One Digitized Government.” This requires

the comprehensive organizational development of the DICT. It would entail developing

people, policies, processes and infostructure which are responsive in meeting the

challenges and goals set-out in this document.

Overview | 5

About the DICT

The DICT aspires for the Philippines to develop and flourish through innovation and

constant development of ICT in the pursuit of a progressive, safe, secured, contented

and happy Filipino nation. As such, it is stated that the DICT Vision is:

In order to attain this Vision, the DICT commits to:

Provide every Filipino access to vital ICT infostructure and services

Ensure sustainable growth of Philippine ICT-enabled industries resulting to

creation of more jobs

Establish a One Digitized Government, One Nation

Support the administration in fully achieving its goals

Be the enabler, innovator, achiever and leader in pushing the country’s

development and transition towards a world-class digital economy

The general objective of e-government is to improve public administration by building

the infostructure and shared services, automating processes, and providing online

portals to citizens and businesses. It must be able to offer an ever increasing portfolio

of digital applications to the public in an efficient and cost effective manner. This entails

strategic planning and participation from key sectors within and outside of government.

Through the updated EGMP, the government shall simplify and re-engineer processes

as needed, help make access to accurate information faster and less costly, and

provide more transparency and greater accountability. This government

transformation aims to establish a governance regime that is not only digitally

empowered but also digitally empowering, attained by being integrated, transparent

and responsive to societal needs.

Development of EGMP 2022

The crafting of the EGMP 2022 involved various stakeholders, from design

conceptualization and development of the plan to its comprehensive implementation.

An innovative, safe and happy nation that thrives through and is

enabled by Information and Communications Technology.


It required participation of NGAs in planning the establishment of a secure and up-to-

date e-government infostructure. Equally important was for the plan to capture the

concerns, contributions and efforts of citizens, businesses and other partners. As such,

the DICT conducted a series of focused group discussions (FGDs) in 2017 and identified

the requirements of each user group to be able to come-up with a relevant and industry

supported plan.

The FGDs were meant to provide a channel for the private sector and ICT organizations

to actively participate in the development of the EGMP 2022. On the other hand,

government agencies utilized the FGDs as a platform to increase their awareness,

understanding, and appreciation of available technologies across the full technology

stack.

The FGDs were structured according to the following areas of discussion:

Mission-Critical,

Frontline Client

Services, and Partner

Management Systems

Cybersecurity and

Security-In-Depth

Systems

Financial Management

Systems (Budget,

Revenue Management,

and Accounting

Systems)

Payment

Management

Systems

Operations,

Performance, and

General

Administrative and

Logistics Management

Systems

Internal Enterprise

Network

Administration and

Identity Management

Systems

Decision Support,

Business Intelligence,

Analytics, and

Visualization

Data Exchange and

Big Data Management

Systems

Subsequently, the FGDs were supplemented by key-informant interviews (KIIs),

monitoring documents and evaluation reports from various units of DICT and other

agencies. Analyses of which were aligned with regional, national and sectoral plans

related to ICT. A draft of the EGMP 2022 was subjected for consultation and validation

with internal and external stakeholders in 2018 prior to its finalization.

E-Government and National Development

The major strategy of the Philippine Development Plan (PDP) 2017-2022 is to lay down

a solid foundation for more inclusive growth, a high-trust and resilient society, and a

globally competitive knowledge economy.

In doing so, the EGMP 2022 supports the PDP’s three major pillars “Malasakit,”

(Enhancing the Social Fabric) “Pagbabago,” (Inequality–Reducing Transformation) and

“Patuloy na Pag-unlad” (Increasing Growth Potential), achieving seamless service

delivery, enhancing administrative governance, empowering and engaging with

citizenry, reducing corruption and strengthening the civil service. Major activities

mentioned in the plan support various interventions which are intended to provide a

solid bedrock for all strategies to work.

EGMP 2022 is meant to support the programs developed for achieving these results

and objectives. In pursuit of achieving the national development priorities related to

Sustainable Development Goals (SDGs), this is consistent with the United Nations (UN)

position to recognize that each country should decide upon the level and extent of its

e-government initiatives.

The Role of ICTs in Philippine Government

The Philippines’ 1987 Constitution states that “communications and

information plays a vital role in nation building” (Article II). In this regard,

the rapid advancements in the field of ICT further amplify its role in nation-

building and governance. In fact, previous administrations have strived to

incorporate ICTs in its strategic plans.

In 1997, the government aligned its projects and programs with the

National Information Technology Plan for the 21st Century. At the turn of the

millennium, responding to the need to streamline strategies of various

government agencies handling ICT policy as well as to foster focused

leadership, the Information Technology and Electronic Commerce Council

(ITECC) was established as a policy-making body of the Philippines

2

E-Government and National Development | 9

providing direction in achieving the vision of an “electronically enabled

Philippines, capable of participating in and contributing to the global new

economy.”

Further to this, there was the Government Information Systems Plan

(2000) with the vision of “Improvement of the quality of living through

ICTs.”

Subsequent plans include the Philippine Strategic ICT Roadmap (2006-

2011) and the Philippine Digital Strategy (PDS) (2011-2016).

Finally, in the preceding administration, the Information and

Communications Technology Office (ICTO) came up with the e-

Government Masterplan (EGMP) 2013-2016 which envisioned “a digitally

empowered and integrated government that provides responsive and

transparent online citizen-centered services for a globally competitive

Filipino nation.”

The EGMP 2013-2016 provided a blueprint for the integration of ICTs for the whole of

government. It adopted an approach that supported the PDP 2011-2016 and was

operationalized through the Medium-Term ICT Harmonization Initiative (MITHI) for

government interoperability, collaboration and shared services. Among the e-

Government projects showcased in the plan was the Integrated Government

Philippines (iGovPhil). It was aimed at maximizing the use of ICT resources through

shared ICT infrastructure and services for government agencies.

Taken together, these plans leveraged ICTs in the more efficient delivery of public

services. These pushed for the greater diffusion of ICTs through the development of

relevant content and better access, to develop infrastructure for cyber-services, to

develop human capital, to institutionalize e-Government funding of projects and to

establish an agency focused on providing leadership in promoting the national ICT

development agenda.

The desired outcome was to achieve a transformative e-governance by enabling the

attainment of operational efficiency, transparency and accountability, enhanced

citizen’s engagement, and effective delivery of public services.


The DICT Leading in Addressing the Challenge

During President Rodrigo Duterte’s State of the Nation Address (SONA 2016), he said

“make use of the computer. I do not want to see people queuing up for government

services… waiting under the heat of the sun for permits to be released.” This is an

observation that many Filipinos experience when dealing with government, whether it

is to apply for licenses or passports, seeking medical attention or availing of loans.

Republic Act 10844 mandates the DICT to develop, implement and improve the use of

ICT for delivery of public service to digitally empower the public by giving quality and

fast service delivery, transparency for citizens, businesses and society to interact

seamlessly with the government, thru channels that are accessible to all. The mission is

for an e-Government in the service of the Filipino.

The DICT, through the EGMP 2022 envisions to improve the country’s e-government

system in the delivery of public services, increased government transparency, and

opportunities for public participation in decision-making. The vision is that this would

also bring government, citizens, business, community organizations, and other societal

groups together in the governance process.

The DICT takes on the leadership role in ensuring e-government in the Philippines shall

be realized and operationalized, through the EGMP 2022.

e-Government and Sustainable Development

e-Government, or the application of ICT in governance, specifically by enhancing

government's role in service delivery, public administration, and promotion of

participatory democracy has been gaining momentum in many parts of the world. The

trend in e-government has been the evolution towards the provision of integrated

public services online through, among others, one-stop platforms allowing to access a

range of public services.

Like other government plans, goals in this plan emanate from national plans and linked

to other international commitments. EGMP 2022 is aligned with the PDP 2022 in

adopting the whole-of-government approach in delivering basic services by becoming

a “One Connected Government”. The objective is for the government to harmonize and

E-Government and National Development | 11

coordinate all ICT initiatives to optimize all government ICT resources, encourage

information and resource sharing and database building and ensure the development

and protection of an integrated government ICT infrastructure and networks.

The expected service delivery model from this can range from a simple collocation of

agencies or one-stop shops to an integrated single-window and single-door approach.

For more impact, the government will identify the basket of basic government- to-

citizen (G2C) services, government-to-business (G2B) services, and government-to-

government (G2G) services. The services and agencies will be clustered according to

the citizen life-cycle in the case of G2C services, or the business life-cycle for G2B

services; and then designate the point of service. Based on AmBisyon Natin 2040,

Filipinos consider eliminating corruption as an important determinant to achieving a

better future. Government must therefore begin the process of confidence-building by

being clean, fair and citizen-centered, and in this e-Government can play a major role.

EGMP 2022 is also a manifestation of the country’s commitment to the ASEAN ICT

Masterplan 2020 of improving the quality of life in the country and in the ASEAN region.

In particular, the ASEAN ICT Masterplan 2020 identified e-Service as the key factor to

enhance ASEAN service abilities towards economic sustainability, the growth and

integration of ASEAN. As such, regional integration shall form an important

consideration in the development of future standards for systems of e-Government.

State of the Philippine E-Governance | 13

State of the Philippine E-Governance

In eGMP 2013-2016, the notable accomplishment of the government with respect to the

impact of ICTs can be derived from the improvement of the country’s various rankings

based on measurable indicators in the PDS. During its implementation, the Philippines

exhibited digital transformation as evidenced by its performance in the E-Government

Development Index (EGDI), online presence, and availability of more government data,

among others.

Performance in EGDI and EPI

The United Nations (UN) assesses e-government development of member states

through the EGDI and the e-Participation Index (EPI).

The EGDI measures the capacity of governments to maximize ICTs in the delivery

of public services. The Philippines positively transitioned from medium-EGDI to

high-EGDI in 2016 due to the comprehensive efforts of the government aimed at

improving the provision of online services. On the other hand, the EPI considers

the level of engagement the government has with their constituents, specifically

by means of ICTs. It examines the availability of online information (e-

information), online public consultations (e-consultation), and citizen

involvement in the decision-making process (e-decision making) (UN, e-

Government survey, 2018, p. 112). The Philippines advanced 48 positions in terms

of EPI ranking from 67th in 2016 to 19th in 2018 out of 193 countries with a score

of 0.9382. This is above the 2018 EPI World Average of 0.5491.

Online Services

Websites were originally seen as the primary e-Government channel for

providing information and services to citizens. In this regard, the e-Government

Fund in 2013 served as a catalyst for e-government in the Philippines and

pioneered the adoption of ICT in establishing web presence and automating

government processes that can enhance Government-to-Government (G2G)

and Government-to-Citizen (G2C) services. Based on web presence monitoring

3


Regularly conducted by the DICT, National Government Agencies (NGAs) with

web presence improved by 7.41 percentage points (85.58% to 92.99%) between

2017 and 2017. NGAs with inaccessible web presence was reduced from 2.51% in

2016 to 2.21%in 2017while those without were considerably decreased from 11.91%

to 4.80% in the same year.

Open Government and Government Data Online

Since 2014, the Open Data Portal (www.data.gov.ph) has hosted more than

3,300 government data files and information on public expenditure, agriculture,

transportation, education, and others. Relative to this, in 2017, the Philippine

Statistics Authority (PSA) launched the OpenStat (http://openstat.psa.gov.ph),

an online platform that makes available to the public different statistical data

collected and compiled by the government. Also, with the several digital

governance initiatives in budget transparency, the Philippines scored 64/100 in

the 2015 Open Budget Index (OBI), a global comparative budget transparency,

participation, and accountability measure among 115 countries. In 2017, the

country improved by three points, rating 67/100, landing the country at 19th

spot.

Progress on the previous EGMP

Figure 1 illustrates the building blocks of e-Government, and identifies the key

components of the plan based on eGMP 2013-2016.

Figure 1. Building Blocks of e-Government

e-Government Governance: Organization, Regulation, and Policies

Client-centered Government

Government Portal

Open Government

Open Data

Networked Government

Groupware

Planning/KM/Risk Management

Citizen (G2C)

e-Education

e-Health & Welfare

e-Justice, Peace, and

Order

Business (G2B)

Investment/Tourism

e-Logistics

e-Agriculture

Government to Government

Financial Management (GIFMIS, eTAX)

Human Resources (HRIS)

Asset Management and Procurement

SHARED SERVICES

e-Documents e-Signatures (PKI) e-Payment GIS

REGISTRIES

Citizen Land Business Vehicles

INFRASTRUCTURE

Internet Access Data Center Security

Source: eGMP 2013 – 2016, p.47

State of the Philippine E-Governance | 15

The building blocks highlight the importance of establishing a stable governance

structure for e-Government. This pertains to the strengthening of institutions for

facilitating e-Government implementation which shall serve as the basis for

coordination, communication, interaction, and harmonization of actions between key

players. The bottom blocks (shades of blue), the basic infrastructure, registries, data

centers, and shared services, are the ICT foundation base for an integrated and

interoperable e-Governance system, making it possible for the Government to deliver

core services through priority applications (yellow).

Much has been achieved since the eGMP 2013-2016 was launched. Strategies were laid

out consisting of three components needed for its implementation including MITHI,

iGovPhil Project, and agency specific applications. Increased web presence and

enhanced use of social media in government were apparent. Also, the “DICT Act of

2015” was finally signed into law in 2016.

The challenge, however, was centered on report metrics and monitoring key progress

with respect to the eGMP. Such were more difficult to benchmark as the availability of

information is limited to the project outcomes instead of impact. Further to this, future

demands were less prioritized in evaluating projects and programs of eGMP.

With digital governance initiatives at the onset of ICT use in public administration, the

government carries with it forward programs, projects, and policies which will have

been institutionalized through the DICT as part of the updated masterplan.

EGMP 2022 Building Blocks and Ecosystem | 17

EGMP 2022 Building Blocks and Ecosystem

The E-Government Masterplan (EGMP) 2022 was crafted in line with the DICT’s mission

of establishing a One Digitized Government for the nation. In so doing, the government

shall harmonize and coordinate all ICT initiatives to optimize available government ICT

resources, encourage information and resource-sharing and database-building, and

ensure the development and protection of an integrated government ICT infostructure.

Through the digital transformation of government, EGMP 2022 intends to address the

following objectives:

Optimize Government Operations Engage Citizens

Provide a more efficient service

delivery platform

Integrate e-government systems,

enable knowledge, information and

resource sharing as well as database

building

Unlock insights that improve citizen

services for greater connection and

participation

Ensure the delivery of digital public

services directly to clients are fast,

cost-efficient, and accessible

Transform Services Empower Government Employees

Facilitate business transactions

through a streamlined processing of

licenses, permits and fees (simplify

requirements, streamline

procedures)

Deliver productivity gains that

improve impact

Enhance the capacity and capability

of government workforce to improve

the internal efficiency and public

service delivery

4


The EGMP 2022 serves as the blueprint for a harmonized government information

system. This plan outlines DICT’s intent of developing the country’s e-Government

systems through the digital transformation of basic services that cut across the whole-

of-government. The goal is to achieve a One Digitized Government for the country.

Figure 2: One Digitized Government Philippines Logo

e-Government Building Blocks and Ecosystem

EGMP 2022 refines the building blocks of its predecessor plan by considering the

enabling trends of the National ICT Ecosystem Framework (NICTEF), which include

among others Internet of Things (IoT), Artificial Intelligence (AI) and Big Data, as well as

the salient provisions of the National Cybersecurity Plan (NCSP) 2022 and National

Broadband Plan (NBP), issued in 2016 and 2017, respectively.

The foundation upon which the structure of e-Government has been transformed from

Infrastructure to Infostructure catering to digital applications, systems, and services.

The stability of foundational ICT infostructure is crucial as it enhances interoperability

within government, across regions and with citizens who need to access services. It

must also address the demands of the entire bureaucracy, including all branches and

levels of government, thereby justifying the whole-of-government approach to

achieving a One Digitized Government (see Figure 3).


Figure 3. EGMP 2022 Building Blocks & Ecosystem

The wall that frames the structure and in which everything is built in is the E-

Government Framework. The inclusive activities are composed of the Government

Common Platform, Software Standards and Registries. A wide range of stakeholders

(government, employees, businesses, and citizens) may participate in e-governance

through the main channel, the National Government Portal (NGP).

In EGMP 2022, the NGP is the primary gateway of government online services. This

contributes to the fulfillment of DICT’s mandate of ensuring universal access to quality,

affordable, reliable and secure ICT services. NGP will allow faster and easier delivery of

public services and reduce the number of visits of the public to agencies for government

transactions as stipulated in the State of the Nation Address 2016. NGP is a DICT


commitment to ensuring people-centered, clean, and efficient governance as part of

enhancing the social fabric, whether internally to government employees (G2E), or

between government agencies (G2G) or with external clients (e.g. businesses (G2B),

citizens (G2C).

Contributing to the protection of Governance Structure, Policies and System is a whole-

of-government security system providing for technological, human and organizational

interventions amidst a field that is in constant and rapid change. A Secure and

Connected Infrastructure and Environment is necessary to ensure reliability,

effectiveness, stability and resilience of all e-government services. This requires

addressing hardware, software, and human capacities through capability development

and trainings on emerging technology trends as identified.

Expected Outcomes from the EGMP 2022

With government digital transformation on its way, the EGMP 2022 is expected to:

1. Bring cohesion to the ICT programs of the government that has historically been

developed in silos. Given a top-down model most agencies are accustomed to,

it has the potential of permeating the strategic and tactical areas of government

operations;

2. Rationalize all ICT development initiatives across government to converge into a

standards-based framework; and

3. Promote opportunities for acculturation and re-habituation (mindset formation)

to affect the way people in government think and how they view their services—

not in terms of fixed bureaucratic roles, but rather in terms of connections—

where collaboration and information-sharing becomes an accepted norm, while

also recognizing the need to protect and secure individual rights and privacy of

the citizens, whose data it maintains.

For this digital transformation to happen, then governmental systems must be

considered as one platform wherein data in governments’ hands has to be secured and

protected by government; have a shared standard; no redundant applications; and its

application providers will be guided by a common framework when developing e-

government services.


Philippine Digital Governance Transformation

The digital transformation of the Philippine governance builds on the successes in the

application of e-government programs. It focuses on the next stage of digital

transformation. It will take advantage of lessons learned and best practices, continue

to improve on them and find new ways of providing online services to people. It aims to

transform the government into a digital platform providing transparent and

accountable governance, efficient operations, direct citizen engagement, and

innovation.

Digital Transformation as a Platform of Transparency and

Accountability in Governance

Transparency and accountability in governance requires more than just

the publication or conspicuous posting of a citizen’s charter on the wall

of a government agency’s reception area. Transparency involves process and

procedural accountability.

There is a pressing need to continue to advocate procedural accountability by

transforming the way work is done. Government agencies need to transition from highly

manual and agency-centric way of doing things, to an ICT-enabled and customer-

centric way, enabled with workflows that track details of how work is performed, who

performed it, and when it was performed. Tracking must provide granular level details

in real-time – allowing the transacting public to know the status of their requests at any

given point in time.

This provides the transacting public or citizens with information that is actionable from

their end, empowering them to act, rather than being forced to wait for the agency to

find the time to respond to their requests. It transforms the bureaucracy into a service-

oriented organization.

By enhancing transparency in governance, the government, as a whole, can more than

conform to the provisions and prescriptions of Republic Act 9485, also known as the

Anti-Red Tape Act of 2007, as amended by Republic Act 11032 or the Ease of Doing

Business and Efficient Government Service Delivery Act of 2018, which aims to not only

to reduce the bureaucracy in government but more importantly improve the efficiency,

quality, speed of disposition, and delivery of government services to the general public.


Digital Transformation as a Platform of Efficiency and Agility in

Government Operations

Increasing the speed and agility of government agencies in the delivery

of its services to the general public will remain the heart of the

government’s anti-red tape programs. It isn’t about how government does it which

matters, but that it gets done as quickly as possible.

Efficiency and a sense of expediency need to be made integral to the way government

agencies design their service processes and procedures, while agility in operations must

also be made an important performance indicator of the agency in the dispensation of

its duties.

Service efficiency and agility in the delivery of service are naturally and inextricably

bound to the levels of transparency of governance employed by government agencies.

The more transparent the process and procedural environment, the more efficient the

operating environment becomes.

Digital Transformation as a Platform of Direct Citizen Engagement

Citizen engagement unlocks insights to improve delivery of digital public

services for greater connection and participation of the public to the

government.

The government must provide and maintain a secure environment that assures

immutability across all registries or repositories. It must also provide a well-defined and

well-designed ecosystem enabled by a supporting infostructure, policies, processes,

procedures that promote a contextual trust framework.

Furthermore, the government will be able to boost and scale-up systems that promote

inter-agency collaboration and data cross-checking which serve as a persistent

mechanism to validate specifics about a transactional record thereby progressively

improving the quality, credibility and accuracy of shared data, person identification, as

well as enhance the quality of data of the interactions between citizens and government

agencies.


Digital Transformation as a Platform of Innovation

Government could systemically orchestrate its resource to build on the

country’s current strengths while simultaneously providing intervention

strategies in the economy’s weak points by becoming a platform of

innovation.

By openly engaging citizens and businesses, the government is in a unique position to

moderate and facilitate a platform of innovation through open collaboration with the

desired end of creating new knowledge that becomes the basis for creating new

products, applications and services.

Executability of the Masterplan

An important consideration in the formulation of any masterplan is its “executability”

or the ability to execute a plan from paper to the realization of its full potential.

Each agency must contribute to the overall effort of producing standard

processes for the whole of government

A central culture of learning in government and continual improvement is

imperative

The government must consider prioritizing policies that enhance the

“executability” of the masterplan

In summary, the EGMP 2022 is the Philippine government’s living plan that builds on

past experiences, recognizes present challenges and achieves the vision of a “One

Digitized Government.” This entails the review of key policy areas and related studies,

review of existing and propose e-governance initiatives as well as consultations and

workshops. Upon its implementation, EGMP 2022 shall enhance organizational and

inter-governmental coordination, address personnel and capability issues in utilizing

ICTs for more efficient operations, public service delivery, and support businesses to

perform more effectively.

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