© 2015. SMG Health. All rights reserved. Mental Health in the Workplace Beyond your EAP Presented...

© 2015. SMG Health. All rights reserved.

Mental Health in the WorkplaceBeyond your EAP

Presented by Ian Shakespeare, CEO, SMG HealthOctober 2015WHAA National Workplace Health Conference


Mental Health: Why Target the Workplace?

• People issues in the workplace are a subset of those in society

• Largest cohort of adults in a structured environment

• Duty of Care and common law requirement for a safe workplace – physically & psychologically

• Employer acknowledgement that a healthier workplace is a more productive workplace – ROI

• Increasing interest & focus on mental health


Mental Health & Return on Investment

• Greater understanding of the bi-directional impact of physical & mental health

• Reduce accidents and LTI’s

• Reduced absenteeism

• Reduces presenteeism

• Greater employee engagement

• Employer of choice


Employee Assistance Programs

• Began in the USA in 1970’s predominantly as alcohol &

other drug programs

• Initially in-house

• In Australia, development in the 1980’s as ‘broad-brush’

programs

• Confidential counselling service for employees (& family

members)

• Referrals: Self, family, workplace, health, professional

• Utilisation between 1% - 5%


Employee Assistance Programs

• Have become increasingly commoditized

• Some providers have expanded into broader suite of

wellness & organisational development services

• To a great extent EAP companies are perceived to be ‘just

a counselling service’

• Increasing concern from employers that many serious

mental health issues are not being addressed through their

EAP provider

• EAP’s are generally seen as reactive


What are the Workplace Mental Health Options?

• Counselling services • Coaching services• Stress hotlines• Absenteeism hotlines• Manager assist• Critical incident / trauma

response• Mindfulness programs• Resilience training• Relaxation• Yoga

• Bio-feedback• Self help apps• Health portals• Peer Support Training• Wellbeing checks


Wellness Program Objectives – Top 5

IMPROVING WORKPLACE SAFETY

IMPROVING ENGAGEMENT

REDUCING ABSENTEEISM

IMPROVING PRODUCTIVITY

MAINTAININ WORK ABILITY


Top 3 Health Risks Driving Wellness Programs

STRESS

WORK/LIFE BALANCE

PHYSICAL ACTIVITY / EXERCISE


Most Prevalent Strategies used to Manage Stress

EAP 66%

Leadership Training 49%

Physical Activity 46%

Stress Awareness Camps 44%

Establishing flexible work schedules 44%

Work/life Balance support 39%

On-line Healthy Lifestyle 37%

Health Coaching 27%


Main Components of Wellness Programs

• Flu Shots• Company Challenges

• Health Portals• Health Checks

What about Stress?


The Future


Holistic Health

Integrated Bidirectional Multivariate factors determine

wellbeing Innovation Technology Promotion Multi-platform

ACCESSIBILITY


Case Study

Global Technology Company“Healthy Advisor”

ACCESS - Multi-platform toll-free

SERVICES:- Physician Helpline- EAP- Pregnancy Support- Second Opinion- Disease management- Wellness Coaching- Ask the expert- Legal Line- Financial Advice- Manager Support- Health Portal

OUTCOME TRACKING

TRIAGE SERVICE - Psychologists

REPORTING

24 x 7


Model for the Future

• One stop triage contact centre• Issue identification• Link to appropriate service• Factor in bidirectional impact physical-psychological

health• Service should not be limited to short term intervention• Outcome tracking of all services• Benchmark Reporting


Building Capability (Resilience) ModelEMPLOYEES COMPANY FAMILIES

TELEPHONIC TRIAGE ASSESSMENT

Multi-platform services

ORGANISATION INIVIDUAL

SERVICE IMPACT SERVICE IMPACT

REPORTSREPORTS

RESILIENCE CENTRE OF EXCELLENCE

PROMOTION

© 2015. SMG Health. All rights reserved. Mental Health in the Workplace Beyond your EAP Presented...

Documents

Transcript of © 2015. SMG Health. All rights reserved. Mental Health in the Workplace Beyond your EAP Presented...