© 2014. All rights reserved 2014 Great Colleges Survey Eileen Filliben Edmunds, JD/MBA November 4,...

© 2014. All rights reserved

2014 Great Colleges Survey

Eileen Filliben Edmunds, JD/MBANovember 4, 2014


2

Survey Overview

Survey Instrument• 60 core belief statements• 18 item benefits satisfaction component• 15 demographic questions• 2 open-ended questions

Methodology• Online survey administered March 17, 2014 – April 17, 2014

Response Rates• Overall response rate: 40% - 224/555

Benchmark• 2014 Honor Roll 3,000-9,999 Enrollment - Great Colleges to Work For Program


15 Core Survey Dimensions

Job Satisfaction/Support Policies, Resources & Efficiency Faculty, Administration & Staff Relations

Teaching Environment Shared Governance Communication

Professional Development Pride Collaboration

Compensation, Benefits & Work/Life Balance Supervisors/Department Chairs Fairness

Facilities Senior Leadership Respect & Appreciation

3


4

Institution refers to the entire University or college.

Department refers to your most immediate workgroup or team.

Senior Leadership refers to the most senior members of the institution (e.g. Chancellor or President and those who report directly to them).

Supervisor/Department Chair refers to the individual to whom you directly report.

Survey Definitions


5

Response Scale:Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable

Positive Response - Strongly Agree & Agree

Guidelines for Positive Responses


6

Response Scale:Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable

Negative Response - Strongly Disagree & Disagree

Guidelines for Negative Responses


7

Overall Results by Job Category (Overall %

Positive)

51%

51%

56%

62%

55%

78%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration

Overall

Honor Roll


8

Overarching Themes (1 of 2)

• Faculty and staff appreciate the many strong relationships they have with their colleagues at Henderson State and express pride in being part of Henderson State and in having the opportunity to make a difference in the lives of the students.

• On the whole, faculty and staff report high degrees of job fit and appreciate the flexibility and autonomy they have.

• Faculty and Staff report having good relationships with their supervisors but also report a need for greater consistency and enhanced managerial/leadership skills, specifically those regarding performance management and accountability.

• While there is a strong sense of community within many departments, the strength of that camaraderie does not consistently translate to strong cross-functional collaboration or a sense of alignment across the University. Departments may well have retreated within themselves to counterbalance the churn at the Presidency level.

• There has been a virtual revolving door at the Presidency level. In the face of these changes, many faculty and staff lack a clear understanding of strategic direction.


9

Overarching Themes (2 of 2)

• Faculty and staff report concern about the capabilities and credibility of Senior Leaders. They also report a lack of connection to senior leadership and the Board of Trustees. For many, there is a sense that faculty/administration relations are strained and/or adversarial.

• Many faculty and staff believe that organizational changes have not been made in a consultative/collaborative manner and that shared governance is lacking.

• There are significant frustrations with pay, resources and facilities.

• Both faculty and staff express a need for improved communications. There is a desire for more transparency regarding the rationale with which decisions are made and an interest in greater participation in those decisions which directly impact their work.

• There are concerns regarding fairness, specifically related to compensation and performance management/accountability.


10

Dimensions (Overall % Positive)

70%

57%

64%

57%60%

Job Satisfaction/Support Teaching Environment Professional Development Compensation, Benefits &Work/Life Balance

Facilities


11

Dimensions cont’d (Overall % Positive)

47% 47%

70% 68%

38%

Policies, Resources &Efficiency

Shared Governance Pride Supervisors/DepartmentChairs

Senior Leadership


12

Dimensions cont’d (Overall % Positive)

45%50% 51% 51%

54%

Faculty, Administration &Staff Relations

Communication Collaboration Fairness Respect & Appreciation


13

College/School (Overall % Positive)

67%

58%

54%

62%

67%

71%

Other Academic Area

Math & Physical Sciences

Liberal Arts & Sciences

Fine Arts

Education

Business


14

Faculty Job Role (Overall % Positive)

41%

58%

63%

56%

67%

57%

Other

Instructor

Assistant Professor

Associate Professor

Professor

Department Chair


15

Years at Institution (Overall % Positive)

37%

61%

64%

56%

50%

50%

49%

53%

75%

Decline to answer

More than 25 years

21-25 years

16-20 years

11-15 years

8-10 years

5-7 years

2-4 years

Less than 2 years


16

Top Ten Statements

Survey StatementsHenderson

State Overall results

(% Positive)

Henderson State

Overall results (% Negative)

2014 Honor Roll Benchmark

>3,000 (% Positive)

5 I understand how my job contributes to this institution's mission. 88 4 94

2 I am given the responsibility and freedom to do my job. 83 4 87

24 I have a good relationship with my supervisor/department chair. 81 4 88

25 Overall, my department is a good place to work. 79 5 87

47 My supervisor/department chair supports my efforts to balance my work and personal life. 79 7 87


17

Top Ten Statements

Survey StatementHenderson


(% Positive)

Henderson State



>3,000 (% Positive)

1 My job makes good use of my skills and abilities. 75 4 87

45At this institution, people are supportive of their colleagues regardless of their heritage or background.

75 7 91

49 This institution actively contributes to the community. 74 6 94

29 The institution takes reasonable steps to provide a safe and secure environment for the campus. 71 8 88

50 This institution places sufficient emphasis on having diverse faculty, administration and staff. 70 10 84


18

Strengths

• Job Satisfaction & Connection to Mission

• Workgroup Experience

• Diversity & Inclusion

• Certain Benefits


19



(% Positive)

Admin.(% Positive)

Faculty(% Positive)

Exempt Prof’l Staff

(% Positive)

Non-exempt Staff

(% Positive)

25 Overall, my department is a good place to work. 79 86 79 82 72

60 All things considered, this is a great place to work. 59 78 59 58 52

59This institution's culture is special - something you don't find just anywhere.

60 69 60 62 60

36 I am proud to be part of this institution. 68 86 67 65 66

Barometer Statements by Job Category


20



(% Positive)

Henderson State



>3,000 (% Positive)

1 My job makes good use of my skills and abilities. 75 4 87

2 I am given the responsibility and freedom to do my job. 83 4 87

5 I understand how my job contributes to this institution's mission. 88 4 94

49 This institution actively contributes to the community. 74 6 94

Job Satisfaction & Connection to Mission


21

Job Satisfaction & Connection to Mission

I like the mission of this institution as a "teaching" university, and its commitment to the education of its students. I like the academic freedom I've always enjoyed here.

I most appreciate the people with and around whom I work: My colleagues, including administrators; our staff; and our students. I feel a sense of mission toward our students, over 60% of whom are first generation college students, and take great pride in their successes. In many ways Henderson embodies its motto, "The School with a Heart." These are the attributes that have kept me here for many years, despite real and deep issues with faculty compensation.


22



(% Positive)

Henderson State



>3,000 (% Positive)

21 In my department, we communicate openly about issues that impact each other's work. 64 12 77

13 We have opportunities to contribute to important decisions in my department. 61 13 80

23 People in my department work well together. 70 8 80

25 Overall, my department is a good place to work. 79 5 87

Workgroup Experience


23

. . .My department is especially easy to work in because of the collegiality of faculty and the leadership qualities of my department chair--and I have the experience to know that it is not like this everywhere. We are "small" but progressive and innovative.

I like the small size and the encouragement I am given to provide additional educational opportunities to my students. I am fortunate to work in a very collegial department where I feel my work (research, service, and teaching) is valued.

Workgroup Experience


24

Overall satisfaction with benefits?

97%

96%

79%

95%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


25

How satisfied are you with medical insurance?

85%

92%

86%

100%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


26

How satisfied are you with dental insurance?

78%

83%

75%

81%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


27

Mixed Results

• Supervisor/Department Chair

• Diversity and Inclusion


28



(% Positive)

Henderson State



>3,000 (% Positive)

3 My supervisor/department chair makes his/her expectations clear. 70 12 80

7 I receive feedback from my supervisor/department chair that helps me. 61 12 76

12 I believe what I am told by my supervisor/department chair. 70 9 81

15 My supervisor/department chair regularly models this institution's values. 68 9 83

Supervisor/Department Chair


29



(% Positive)

Henderson State



>3,000 (% Positive)

19 My supervisor/department chair is consistent and fair. 63 13 80

20 My supervisor/department chair actively solicits my suggestions and ideas. 64 14 78


24 I have a good relationship with my supervisor/department chair. 81 4 88

Supervisor/Department Chair


30



(% Positive)

Henderson State



>3,000 (% Positive)

45At this institution, people are supportive of their colleagues regardless of their heritage or background.

75 7 91

50 This institution places sufficient emphasis on having diverse faculty, administration and staff. 70 10 84

54 This institution has clear and effective procedures for dealing with discrimination. 64 9 87

Diversity & Inclusion


31

50. This institution places sufficient emphasis on having diverse faculty, administration and staff.

72%

79%

75%

60%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


32

Discussion re: Senior Leaders and Supervisors


33

Bottom Ten Statements



(% Positive)

Henderson State



>3,000 (% Positive)

11 I am paid fairly for my work. 19 56 63

30 Our orientation program prepares new faculty, administration and staff to be effective. 22 44 73

28 My department has adequate faculty/staff to achieve our goals. 27 50 54

58 There's a sense that we're all on the same team at this institution. 31 33 73

41 Senior leadership communicates openly about important matters. 33 32 69


34

Bottom Ten Statements



(% Positive)

Henderson State



>3,000 (% Positive)

27 Senior leadership provides a clear direction for this institution's future. 33 32 72

37 Senior leadership shows a genuine interest in the well-being of faculty, administration and staff. 36 31 77

57 This institution is well run. 36 25 77

55 There is regular and open communication among faculty, administration and staff. 38 32 73

35 Our recognition and awards programs are meaningful to me. 38 27 66


35

Opportunities• Senior Leadership

• Shared Governance

• Resources

• Compensation & Work Life Balance

• Facilities

• Performance Management / Fairness Concerns

• Communication

• Collaboration

• Respect & Appreciation


36



(% Positive)

Henderson State



>3,000 (% Positive)

27 Senior leadership provides a clear direction for this institution's future. 33 32 72

41 Senior leadership communicates openly about important matters. 33 32 69

37 Senior leadership shows a genuine interest in the well-being of faculty, administration and staff. 36 31 77

Senior Leadership


37



(% Positive)

Henderson State



>3,000 (% Positive)

32Our senior leadership has the knowledge, skills and experience necessary for institutional success.

46 25 80

48 Senior leadership regularly models this institution's values. 43 22 81

56 I believe what I am told by senior leadership. 40 25 74

Senior Leadership


38

41. Senior leadership communicates openly about important matters.

38%

6%

35%

52%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


39

57. This institution is well run.

33%

13%

41%

52%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


40

27. Senior leadership provides a clear direction for this institution's future.

30%

17%

36%

52%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


41

Senior LeadershipSenior administration tends to work behind closed doors and separate themselves from the faculty and staff in a number of ways. A sense of working together would greatly improve the general unease.

Faculty salaries have been among the worst in the country. This has NOT been a priority for Senior Administration....and the problem continues.


42

Senior Leadership

Also stated concerns regarding• Churn• Perceived administrative bloat despite lack of resources

elsewhere• Micromanagement


43



(% Positive)

Henderson State



>3,000 (% Positive)

38 The role of faculty in shared governance is clearly stated and publicized. 44 30 80

39Faculty are appropriately involved in decisions related to the education program (e.g., curriculum development, evaluation).

57 13 84

42 Faculty, administration and staff are meaningfully involved in institutional planning. 42 25 69

46Faculty, administration and staff work together to ensure the success of institution programs and initiatives.

53 14 82


Shared Governance


44



(% Positive)

Henderson State



>3,000 (% Positive)

38 The role of faculty in shared governance is clearly stated and publicized. 44 30 80

39Faculty are appropriately involved in decisions related to the education program (e.g., curriculum development, evaluation).

57 13 84

42 Faculty, administration and staff are meaningfully involved in institutional planning. 42 25 69

46Faculty, administration and staff work together to ensure the success of institution programs and initiatives.

53 14 82


Shared Governance


45

38. The role of faculty in shared governance is clearly stated and publicized.

54%

45%

39%

57%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


46

42. Faculty, administration and staff are meaningfully involved in institutional planning.

40%

20%

46%

65%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


47

38. The role of faculty in shared governance is clearly stated and publicized.

54%

45%

39%

57%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


48

42. Faculty, administration and staff are meaningfully involved in institutional planning.

40%

20%

46%

65%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


49



(% Positive)

Henderson State



>3,000 (% Positive)

4 I am provided the resources I need to be effective in my job. 52 19 73


31 The facilities (e.g., classrooms, offices, laboratories) adequately meet my needs. 50 22 75

Resources / Facilities


50

4. I am provided the resources I need to be effective in my job.

72%

48%

44%

52%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


51

How satisfied are you with physical work space conditions?

51%

65%

48%

52%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


52

. . .Newer facilities - some of them are downright embarrassing. . .

Our department's facility is MISERABLE. Often the AC/heat is broken, which makes it very difficult for us to do our job and for our students to do theirs. It is one of the least attractive facilities on campus and is in a constant state of disrepair, making it difficult to recruit. We badly need a modern computer lab with updated software. Our auditorium is shared by too many departments and is inadequate for our students' needs. . .

Resources

My specific building has many significant problems that make it more difficult to meet our department's mission. It would be nice if we could eventually move away from the unspoken and entrenched mentality that "we do really well providing a quality education with inadequate resources."


53



(% Positive)

Henderson State



>3,000 (% Positive)

11 I am paid fairly for my work. 19 56 63

53 This institution's policies and practices give me the flexibility to manage my work and personal life. 66 10 84


Compensation, Benefits & Work Life Balance


54

11. I am paid fairly for my work.

19%

10%

15%

43%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


55

How satisfied are you with flexible work arrangements?

50%

28%

50%

42%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


56

How satisfied are you with work/life balance programs?

51%

33%

40%

50%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


57



(% Positive)

Henderson State



>3,000 (% Positive)

17 Our review process accurately measures my job performance. 58 22 70

16 Promotions in my department are based on a person's ability. 49 29 69

18 Issues of low performance are addressed in my department. 46 24 62

30 Our orientation program prepares new faculty, administration and staff to be effective. 22 44 73

Performance Management


58

30. Our orientation program prepares new faculty, administration and staff to be effective.

18%

11%

27%

21%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


59

18. Issues of low performance are addressed in my department.

42%

57%

39%

21%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


60

17. Our review process accurately measures my job performance.

51%

59%

59%

59%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


61



(% Positive)

Henderson State



>3,000 (% Positive)

14I can speak up or challenge a traditional way of doing something without fear of harming my career.

55 18 75


44 This institution's policies and practices ensure fair treatment for faculty, administration and staff. 42 25 78

Fairness Concerns


62

44. This institution's policies and practices ensure fair treatment for faculty, administration and staff.

38%

41%

42%

56%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


63



(% Positive)

Henderson State



>3,000 (% Positive)

8 When I offer a new idea, I believe it will be fully considered. 54 16 74

21 In my department, we communicate openly about issues that impact each other's work. 64 12 77

22 Changes that affect me are discussed prior to being implemented. 44 23 64

43 At this institution, we discuss and debate issues respectfully to get better results. 39 24 70

Communication


64

21. In my department, we communicate openly about issues that impact each other's work.

48%

75%

66%

60%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


65

43. At this institution, we discuss and debate issues respectfully to get better results.

38%

17%

47%

43%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


66

14. I can speak up or challenge a traditional way of doing something without fear of harming my career.

52%

44%

56%

73%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


67



(% Positive)

Henderson State



>3,000 (% Positive)

13 We have opportunities to contribute to important decisions in my department. 61 13 80

23 People in my department work well together. 70 8 80

26 I can count on people to cooperate across departments. 44 15 72

58 There's a sense that we're all on the same team at this institution. 31 33 73

Collaboration


68

13. We have opportunities to contribute to important decisions in my department.

34%

55%

76%

65%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


69

26. I can count on people to cooperate across departments.

30%

34%

50%

56%

Non-exempt Staff

Exempt Prof'l Staff

Faculty

Administration


70



(% Positive)

Henderson State



>3,000 (% Positive)

9 I am regularly recognized for my contributions. 43 21 69

35 Our recognition and awards programs are meaningful to me. 38 27 66

52 We celebrate significant milestones and important accomplishments at this institution. 60 14 88

Respect & Appreciation


71

Respect & Appreciation

. . .Recognition by senior leadership of how hard the faculty work. Not simply verbal acknowledgement, but increased pay, appropriate overload pay (some overload isn't even compensated), etc.; commitment to academic freedom and free exchange of ideas regardless of rank or status


72

Q & A

Looking Forward

Dr. Jones

Strategic Plan and Other Initiatives


73

Eileen Filliben Edmunds, JD/[email protected]

302.764.4477

Assistant: Brandon [email protected]

302.764.4477

Additional Resources

mailto:[email protected]

mailto:[email protected]


74

• Job Satisfaction/Support – provides insight into the satisfaction with job fit, autonomy and resources

• Teaching Environment – with a particular focus on faculty, this dimension consists of statements that address the balance between teaching, research and service; the support for advising/mentoring students; and recognition for outstanding teaching

• Career Development, Research & Scholarship – provides insight into the reported satisfaction with career/professional development opportunities; and for faculty, support for research and clarity of the tenure process

• Compensation & Benefits – captures information about the perceived fairness of compensation and the effectiveness of the benefits offered

• Facilities & Security – provides insight into the reported satisfaction with physical workspace, overall campus appearance and confidence in experiencing a safe and secure environment

15 Core Dimensions


75

• Policies, Resources & Efficiency – assesses the perceived effectiveness of various systems, policies and infrastructure

• Participation in College Governance – captures information about the perception of inclusion and cooperation as related to shared governance

• Connection to Institution & Pride – evaluates the sense of pride and connection faculty/employees report regarding their affiliation with the institution

• Supervisor/Department Chair Relationship – provides insight into the relationship faculty/employees report with their department chair or supervisor and assesses critical managerial competencies

• Confidence in Senior Leadership – measures the confidence faculty and employees report in the capabilities and credibility of senior leadership; senior leadership was defined as the most senior members of the institution

15 Core Dimensions


76

• Faculty, Administration & Staff Relations – provides insight into the quality of faculty, administration and staff relations with a focus on the perception of support, cooperation and

• Internal Communications – assesses the quality of internal communications specifically as related to transparency, clarity and interactivity

• Collaboration – measures the perceived cooperation and collegiality within workgroups and across the institution

• Fairness – measures confidence in fair and consistent treatment, especially regarding performance management and issues of accountability

• Respect & Appreciation – provides insight into the degree to which faculty/employees feel respected and valued

15 Core Dimensions


77

Gender (Overall % Positive)

39%

60%

55%

Decline to answer

Female

Male


78

Age (Overall % Positive)

62%

66%

49%

57%

42%

45-49

40-44

35-39

30-34

25-29


79

Age (Overall % Positive)

40%

74%

66%

60%

51%

Decline to answer

65+

60-64

55-59

50-54


80

Job Status (Overall % Positive)

54%

59%

45%

34%Decline to answer

Other

Full-time (9 months/Acad Yr)

Full-time (12 months)


81

Supervisory Status (Overall % Positive)

54%

56%

No

Yes


82

Tenure Status (Overall % Positive)

35%

62%

61%

56%

Decline to answer

Not Tenure Track

Tenure Track/Untenured

Tenured


83

Ethnicity/Race (Overall % Positive)

57%

48%

69%

57%

Not Hispanic or Latino

American Indian or AlaskaNative

Black or African American

White


84

Years in Job Role (Overall % Positive)

39%

64%

55%

53%

55%

58%

51%

66%

Decline to answer

21-25 years

16-20 years

11-15 years

8-10 years

5-7 years

2-4 years

Less than 2 years


85

Relationship Status (Overall % Positive)

42%

70%

52%

58%

Decline to answer

Divorces/Widowed

Single

Married


86

Department (Overall % Positive)

50%

72%

43%

50%

Other

President's Office

Library Services

Academic Affairs


87

Annual Salary (Overall % Positive)

41%

75%

65%

64%

53%

54%

Decline to answer

$100,001 to $125,000

$75,001 to $100,000

$50,001 to $75,000

$25,001 to $50,000

$25,000 or less

© 2014. All rights reserved 2014 Great Colleges Survey Eileen Filliben Edmunds, JD/MBA November 4,...

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Transcript of © 2014. All rights reserved 2014 Great Colleges Survey Eileen Filliben Edmunds, JD/MBA November 4,...