Embedding Quality in the IRS - A Journey from Quality Fundamentals to World Class Quality Improvement Capability
Delphi - “Eyes for Waste” & “ Eyes for Flow”
Applying DFSS to Transactional Processes
Developing DFSS Capabilities Through Simulation
Combining Lean and DMADV to Innovate Processes
A Practical Marriage of Baldrige and Lean Six Sigma
Patient Room Service at St. Joseph Memorial Hospital
Improving Patient Safety - Adding Rigor to Clinical Care Delivery Processes
Link for American Express Presentation
Lessons Learned in Program Execution
Exploring and Evaluating the Product Performance - Cost Design Trade Space
Using Six Sigma to Gain Market Share and Improve Margins
Six Sigma for Sales and marketing Where to Start and How to Best Succeed
A 3-Tier Approach for Using DFSS to Pull and Govern Six Sigma Projects in a Transactional Environment
Driving Top Line Growth
Crafting a System-wide Lean Effort What Does Work; What Does Not
Achieving And Sustaining Excellence Transforming The Health Care System
Demystifying the Sales Effectiveness Challenge
Linking Lean, Six Sigma and Finance
Building a Lean Culture in Government