Measuring Social Care in the Contact Center - webinar overview

Benchmarking Social Media Customer Service

How to Serve the Millennial Customer: from CRM to IT innovation

Reducing Customer Effort in Chat

Driving Customer Satisfaction via Corporate Culture (Call Center World, Berlin)

5 Proven Strategies to Drive ROI for Chat

TXU Energy and TELUS International - Building Strategic Partnerships

Disaster readiness & the contact center

The Role of Culture in Delivering World-Class Customer Service

Changing the Game with Player Support

Social Media Customer Service Benchmark White Paper Telus Intl

Chat Best Practices Webinar Panel Aug2011 Slides

Shaping the Next Generation of Customer Experience - Insights and Trends

The Ideal Contact Center Location

Online Chat - the next big customer service & sales channel

Workforce Management - Plan for Unexpected

The Importance of Employee Engagement

TI Customers First magazine - Year 01, Issue 01