Commonalities in LibQUAL+® (Dis)satisfaction: An international trend?
Strategic Metrics
Qualitative and Quantitative Methods in Electronic Collection Management
Evaluating the Big Deal: Usage Statistics for Decision Making
What do they want now? Qualitative regrounding of the LibQUAL+ survey.
Applying Performance Measurement to Safeguard Budgets: Qualitative and Quantitative Measurement of Electronic Journal Packages
Measuring our relationships with academic colleagues
Assessing the Impact of the Academic Library: From theory to practice.
Electronic Collection Management: How statistics can, and can't, help.
LibQUAL+ in Ireland and the United Kingdom
LibQUAL+: The UK and Irish Experience
Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Secret to Success?
Taking the Holistic View: Building a customer feedback database.
Exploiting customer relationship management analytics to improve the student experience
