Balanced Diversity A Portfolio Approach to Organisational Change (2012)

How Green Is Your ITIL? (2011)

Armed and Extremely Dangerous - The Service Catalogue Is More Than Just a Tool (2011)

ITSM Monopoly - The Game of Tool Selection

What's CSR Got To Do With IT? (2010)

ITSM Monopoly

Balanced Diversity - Which Practices for Which Change?

The Lost World of Problem Management (2009)

BYOD Revolution Means ITSM Evolution