Reflecting on the future
Library Outcomes: The Holy Grail
Customers are speaking
A workbook on How to Identify Your Impact: The Value of Libraries
The value of libraries perpun
Roi perpun
The Value & Economic Measures of Libraries - Economic Perspective
Cust driven priority setting
Assessment is an investment
Data, evidence and outcomes
Adding Value: Getting to the Heart of the Matter
Adventure 1
The MIL Chronicles - Summer Newsletter
The MIL Chronicles Winter Newsletter
Action plan for adding value
Stretchy Hero
Appeals and Fallacies