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"Hospitality with a Difference, Service with Smile"
YUVA- The Essence of Hospitality
BCIHMCT e-Newsletter
Volume-1, Issue: 1, September 2017
Editor-in-Chief Editor Dr. Bhupesh Kumar Ms. Sunita Badhwar Production In-charge
Mr. Mohan Jain
Mission Statement
The essential purpose of the
Newsletter is to reinforce
and allow increased
awareness and knowledge
regarding hotel innovations
and technology for diverse
readership - including alumni,
faculty, students and
parents.
"Hospitality with a Difference, Service with Smile"
Message from Editor
Dear Readers,
I am proud to present the “YUVA- The Essence of Hospitality” the e-
newsletter for the faculty of Hospitality Management and it is an immense
pleasure to launch this first edition for 2017. BCIHMCT has been taking
forward the ethos of excellence under Sri Banarsidas Chandiwala Sewa
Smarak Trust Society’s meticulous guidance. It is indeed a matter of great
satisfaction in presenting before you the new initiative of in-house e-
publication.
BCIHMCT has over 19 years experience of providing students across the
region with qualification and knowledge to build a career in ever expanding
Hospitality Industry. BCIHMCT prepares students for their future
contribution to Society and Industry. It is led by a team of committed
faculty members.
In this issue, we will recount the various new concepts and latest innovation
& practices in Hospitality Industry. The points covered in this issue are:
Importance of being a Good Human Being in Hospitality Industry for the
Guest Satisfaction and Success in career, the latest Global trend of doing
away with mini-bars in the guestrooms, launch of Innovative Pod Hotels in
India and a discussion on “How few hotels that decided to up their game and
take hospitality to the next level” by creatively changing the old concept of
Hospitality Services.
We will be coming up with new updates in upcoming issues of the newsletter.
A huge thank you to all the persons who contributed to the newsletter
writing the wonderful and inspiring articles, without which there wouldn’t
have been this newsletter issue. Especially, Ms. Sunita Badhwar, last but not
least without whom this new initiative would not have been possible.
Dr. Bhupesh Kumar
Director- BCIHMCT
"Hospitality with a Difference, Service with Smile"
HOSPITALITY IS ABOUT BEING A GOOD HUMAN BEING
By Ms. Divya Rana, Assistant Professor, BCIHMCT
WE ARE AT YOUR SERVICE SIR…
If we don’t recognize the value of our customers, they will leave. If we
treat them with compassion and respect, they will inspire our loyalty.
We all know that good customer service is crucial, but once we try to define
what goes into it, not everyone is on the same page. For some, good
customer service is as simple as solving problems and offering solutions in an
expedient manner. To others it means being pleasant and polite.
Also, few define it as when a company is willing to give their customers
anything and everything they want and follow the customer is always right
approach, no matter how unreasonable some of those demands may be.
There is nothing right or a wrong, When we specifically talk about
hospitality, if we are a good human and we impart a positive energy, good
humanity and the another person wants to see us again, is I guess a Good
Service.
Keeping aside the Innovations and technology, the willingness to serve the
guest may solve many problems.
Always remember, things are meant to be used and People are meant to be
loved.
Lord Krishna was a perfect host and had great hospitality skills. To unveil
this statement, everyone had heard the storyline about his childhood friend,
Sudama, who was hungry, impoverished and in rags, arrived at his palace.
Lord Krishna personally washed his feet and fed him with his own hands.
Nobody is perfect, even Lord Krishna. He also acted like human being in
many situations. To help mankind without any selfish motive, one can lie here
and there and can manipulate as the situation demands.
To succeed in professional and personal life, one has to learn and try to
emulate how to be a good human being.
"Hospitality with a Difference, Service with Smile"
THIS IS WHY HOTELS ARE REMOVING MINIBARS
(AND DESKS AND CLOSETS)
By Chris Matyszczyk
Where's the minibar? Where's the desk?
Absurdly Driven looks at the world of business with a skeptical eye and a
firmly rooted tongue in cheek.
Hotels are having an identity crisis.
As technology wreaks havoc throughout society, and as Millennial decide
their parents' lifestyle just isn't for them, hotels are tearing out their
hair, wondering what on earth people want anymore.
Yes, they're just like parents.
The glib answer is that many hotel customers want Airbnb, because it's
usually cheaper.
Another answer is already evident in the way that hotels keep redesigning
rooms in order to accommodate new realities.
As The New York Times reports, minibars are disappearing. Who wants to
pay $15 for a tiny bottle of whiskey?
"Hospitality with a Difference, Service with Smile"
More than that, however, hotels have been experimenting with removing
desks and closets.
Is this merely money-saving? Not quite. It seems that business trips have
become shorter. Many travelers don't even bother to unpack. (Guilty, m'lud.)
As for desks, some hotels started turning their reception areas into
workspaces for the startuppy, bearded types to congregate and share
stories of apps that no one will ever want.
Sadly, though, times move quickly, those start-up types soon may tire of
hotels that look just like their offices. Even Mark Zuckerberg has learned
that privacy can be a good thing.
Hotels, then, are left to furiously experiment. This is hard, as moving things
in and out--and designing for temporary whims--is very time-consuming and
always risks being just a little too late.
I confess that, for the longest time, I valued hotels for their little touches:
the service, the cleanliness, the fact that I didn't have to make my own bed.
I had a mediocre Airbnb experience that made me even more committed to
hotels.
Now, however, I'm on a long trip in which I'm exclusively trying out Airbnb
establishments. And, given that most are one-third the price of hotels,
Airbnb is doing very well.
Increasingly, I'm seeing Airbnbs that look just like the pictures. Which,
please admit it, is not the case with, say, online dating.
"Hospitality with a Difference, Service with Smile"
Where's the minibar? Where's the desk?
The hosts have been utterly outstanding. I'm currently on the third Airbnb
of my trip in two different European countries. (Thank you, Henrik, thank
you Ana and Vitor, thank you, Antonio.)
For me, it will now be much harder to consider hotels again at all.
I never thought this would be the case. It's as if more and more Airbnb
hosts have become aware of their customers' needs. They can react more
quickly to those needs. Because they have just one apartment--in some
cases, a couple more--to look after.
A hotel can have tens or hundreds of rooms--and guests with so many
different demands.
I fear that hotels may go the same way as airlines. They'll take a lot out of
the rooms in the hope that you won't notice the room itself is smaller. That
way, they'll try to make more money per square foot.
The Times writes of boutique hotel group Moxy, which hangs furniture on
hooks on the wall. That way, you choose how your room looks.
Stephani Robson, a senior lecturer at the Hotel School at Cornell
University's SC Johnson College of Business offered the Times her view of
the hotel business.
"Confusion is a good word to use right now," she said. "What I think is going
to happen is, there will become a different brand for every niche, and you'll
"Hospitality with a Difference, Service with Smile"
become loyal to the brand that gives you what you want, like coffee, a
closet, and a desk if you're a business traveler."
But how long will that take? And how much work and investment must be put
in, only for trends to change yet again? Niches are notoriously hard to hold
onto.
Meanwhile, many travelers will adopt more Airbnbs and make personal
contact with their owners. They can ask for drinks to be put in their room
beforehand. After all, every Airbnb I've been in has had a fridge.
Then again, if there's a hotel that specializes in English-accented,
American-passported, Polish-heritaged strange people, I'll happily give it a
try.
"Hospitality with a Difference, Service with Smile"
MUMBAI NOW HAS INDIA’S FIRST POD HOTEL
Cheap and chic, this one costs a third of what you’d pay elsewhere
Not like Mumbai needs another reminder of how crammed it is, but here’s
one anyway, and this one comes in a pod.
A Classic Pod at Urbanpod, Mumbai's first pod hotel
India’s first pod hotel has opened in Andheri (East). Urbanpod Hotel comes
with 140 pods, each of which has:
Bed
Air-conditioning
Personal locker with secure keycard access
Television
Mood lighting
Power socket with 2 USB ports
Hangers
Dresser with wall mirror
Air purifier
Sliding door with locking facility
Smoke detector and fire extinguisher
Complimentary Wi-Fi
"Hospitality with a Difference, Service with Smile"
Inside a Classic Pod
Pick from private and classic pods, the latter including men-only pods and an
exclusive set of pods just for women. For those travelling in pairs, there’s
the suite pod.
Bathrooms are shared, though, and are kitted with standard toiletries.
The hotel has a cafeteria, which doubles as a lounge. You can even order
your food in your room, thanks to the 24hr pod service, and make use of the
hotel’s laundry and office services.
Urbanpod is the brainchild of Shalabh Mittal and Hiren Gandhi, two young
entrepreneurs who wanted to replicate their pod-hotel experience from
Singapore. From there, they brought in Berlin Lee, a partner with some
experience running capsule hotels, and architecture firm Formwerkz for the
design.
The hotel is an easy 4.3km from Mumbai airport’s Terminal 2 and about 6km
from the domestic-only Terminal 1. And with tariffs nearly a third of the
standard business hotel, this one surely means business.
"Hospitality with a Difference, Service with Smile"
HOTELS SURPRISED EVERYONE WITH THEIR CREATIVITY
ByŠarūnė Mac
If you stay at hotels often, you know that most of them seem to offer the
same old thing - mildly friendly reception, a decent bed, and a warm shower.
Today, however, we'd like to focus on a few hotels that decided to up their
game and take hospitality to the next level.
Whether they offer awesome freebies for guests, above-the-curve
decoration, or just a refreshing sense of humor, these hotels will have you
clamoring to make a reservation, and are sure to be remembered when you
leave. Below is a list of amazingly innovative hotels below
#1: Instead of a Bible, this German Hotel Leaves a Copy of the Un's Declaration of Human Rights
#2: Looked Underneath My Bed At The Hilton Hotel #3 This Hotel Checklist Reminds You to Steal the
Toiletries
"Hospitality with a Difference, Service with Smile"
#4 My Hotel Gives You A Rubber Ducky
#5 My Hotel Phone Has A Number For Bedtime
Stories
#6 My hotel encourages theft of its stationary
#7 This bedside lamp at my hotel in Japan can be
half lit
"Hospitality with a Difference, Service with Smile"
REPORT: SWACCHTA PAKHWADA (1ST-15TH SEPTEMBER 2017)
Clean Campus Day
DATE: 01-09-2017
Clean Campus Day was held at BCIHMCT on 01-09-2017, where in different areas
of the Institute were identified and cleaning was done in those areas. The
students volunteered for the same and participated with full enthusiasm.
Clean Hostel Day
DATE: 02-09-2017
The students availing the hostel facility in campus were gathered and a briefing
was conducted for them wherein they were told the importance of cleaning their
rooms and bathrooms, corridors, staircases on a regular basis. The students of
both the girls and boys hostel took the initiative and performed a thorough
cleaning drive under guidance of the faculty members of the housekeeping
department.
"Hospitality with a Difference, Service with Smile"
Green Campus Day
DATE: 03-09-2017
Green Campus Day was held at BCIHMCT on 03-09-2017, aiming towards a long
term commitment to continuous environmental improvement from the campus
community. Team Housekeeping took an initiative on making a sustainable
and environmentally friendly institution. The students have been maintaining their
saplings since the plantation drive took place on 3 rd September,2017.
Clean Mess Day
DATE: 04-09-2017
As a part of Swacchta Pakwada, Team BCIHMCT took initiative and motivated the
students to participate for cleaning the Dining hall of the college. The Cleaning
and up keeping of areas like tables, chairs, floors and glass was done during the
same, while spreading the message of hygiene and cleanliness.
"Hospitality with a Difference, Service with Smile"
Essay writing Competition on Innovative Ways for Spreading the Message of
Hygiene
DATE: 05-09-2017
Satvik Kapoor, a student of the fifth semester was a winner for the same. The
judgement parameters for the essay competition were given to the students
beforehand.
Clean Surroundings Day: Roads Leading To the Institution
DATE: 06-09-2017
Representing the housekeeping department, Mrs. Divya Thakur leading a team of
28 students from first semester took an initiative on cleaning the roads and
surrounding areas of the Institute. The main motive of this drive was to spread
the knowledge of keeping campus and its surrounding clean.
"Hospitality with a Difference, Service with Smile"
CARE FOR THE SURROUNDINGS: VISIT TO INSTITUTIONS FOR THE POOR
(BLIND SCHOOL, AMAR COLONY, NEW DELHI)
DATE: 11-09-2017
Ms. Rachna Chandan on behalf of the housekeeping department and Ms. Poonam
Anand from the Environment Committee along with fifteen students (1st year to 4th
year) visited the Blind School, Amar Colony as a part of Swacchta Pakhwada. Areas
ranging from Kitchen, student’s mess, classrooms, washroom, bathing area of
students to student’s hostel were inspected for cleanliness and hygiene. Cleaning
schedule, frequency of the same was enquired about in detail. A survey of cleaning
equipment and material was also undertaken. Garbage disposal methods were
probed into by Ms. Rachna.
Light refreshments (by BCIHMCT Team) were distributed amongst the blind
school students.
“CLEANEST HOSTEL ROOM” CONTEST
DATE: 13-09-2017
“Charity begins at Home”…and for hostel students home is their hostel room. With
this perspective, BCIHMCT organized “Cleanest Hostel Room” Contest in which the
parameters of judgment were cleanliness, hygiene and upkeep of the hostel rooms.
Boys Hostel Cleanest room was awarded to Room No 7 (Shobhit Gupta, BCIHMCT –
4th year and Charanjeet Singh , BCIHMCT– 2nd year). Girls Hostel Cleanest room
was awarded to Room No GH -3 ( Ms. Arti and Ms. Pooja, 3rd year, BPT)
"Hospitality with a Difference, Service with Smile"
ELOCUTION CONTEST on the topic “Health and Hygiene is the real wealth”
DATE: 14-09-2017
The students of different semesters participated in the same. Simran Passi,
student from the first semester was the winner in this elocution competition.
The Closing Ceremony for the Swacchta Pakhwada was performed on 15th Sep,
2017 where the students were awarded certificates by the Director, BCIHMCT,
Dr. Bhupesh Kumar for the various competitions which were held in the Institute.