"Hospitality with a Difference, Service with Smile"

YUVA- The Essence of Hospitality

BCIHMCT e-Newsletter

Volume-1, Issue: 1, September 2017

Editor-in-Chief Editor Dr. Bhupesh Kumar Ms. Sunita Badhwar Production In-charge

Mr. Mohan Jain

Mission Statement

The essential purpose of the

Newsletter is to reinforce

and allow increased

awareness and knowledge

regarding hotel innovations

and technology for diverse

readership - including alumni,

faculty, students and

parents.

"Hospitality with a Difference, Service with Smile"

Message from Editor

Dear Readers,

I am proud to present the “YUVA- The Essence of Hospitality” the e-

newsletter for the faculty of Hospitality Management and it is an immense

pleasure to launch this first edition for 2017. BCIHMCT has been taking

forward the ethos of excellence under Sri Banarsidas Chandiwala Sewa

Smarak Trust Society’s meticulous guidance. It is indeed a matter of great

satisfaction in presenting before you the new initiative of in-house e-

publication.

BCIHMCT has over 19 years experience of providing students across the

region with qualification and knowledge to build a career in ever expanding

Hospitality Industry. BCIHMCT prepares students for their future

contribution to Society and Industry. It is led by a team of committed

faculty members.

In this issue, we will recount the various new concepts and latest innovation

& practices in Hospitality Industry. The points covered in this issue are:

Importance of being a Good Human Being in Hospitality Industry for the

Guest Satisfaction and Success in career, the latest Global trend of doing

away with mini-bars in the guestrooms, launch of Innovative Pod Hotels in

India and a discussion on “How few hotels that decided to up their game and

take hospitality to the next level” by creatively changing the old concept of

Hospitality Services.

We will be coming up with new updates in upcoming issues of the newsletter.

A huge thank you to all the persons who contributed to the newsletter

writing the wonderful and inspiring articles, without which there wouldn’t

have been this newsletter issue. Especially, Ms. Sunita Badhwar, last but not

least without whom this new initiative would not have been possible.

Dr. Bhupesh Kumar

Director- BCIHMCT

"Hospitality with a Difference, Service with Smile"

HOSPITALITY IS ABOUT BEING A GOOD HUMAN BEING

By Ms. Divya Rana, Assistant Professor, BCIHMCT

WE ARE AT YOUR SERVICE SIR…

If we don’t recognize the value of our customers, they will leave. If we

treat them with compassion and respect, they will inspire our loyalty.

We all know that good customer service is crucial, but once we try to define

what goes into it, not everyone is on the same page. For some, good

customer service is as simple as solving problems and offering solutions in an

expedient manner. To others it means being pleasant and polite.

Also, few define it as when a company is willing to give their customers

anything and everything they want and follow the customer is always right

approach, no matter how unreasonable some of those demands may be.

There is nothing right or a wrong, When we specifically talk about

hospitality, if we are a good human and we impart a positive energy, good

humanity and the another person wants to see us again, is I guess a Good

Service.

Keeping aside the Innovations and technology, the willingness to serve the

guest may solve many problems.

Always remember, things are meant to be used and People are meant to be

loved.

Lord Krishna was a perfect host and had great hospitality skills. To unveil

this statement, everyone had heard the storyline about his childhood friend,

Sudama, who was hungry, impoverished and in rags, arrived at his palace.

Lord Krishna personally washed his feet and fed him with his own hands.

Nobody is perfect, even Lord Krishna. He also acted like human being in

many situations. To help mankind without any selfish motive, one can lie here

and there and can manipulate as the situation demands.

To succeed in professional and personal life, one has to learn and try to

emulate how to be a good human being.

"Hospitality with a Difference, Service with Smile"

THIS IS WHY HOTELS ARE REMOVING MINIBARS

(AND DESKS AND CLOSETS)

By Chris Matyszczyk

Where's the minibar? Where's the desk?

Absurdly Driven looks at the world of business with a skeptical eye and a

firmly rooted tongue in cheek.

Hotels are having an identity crisis.

As technology wreaks havoc throughout society, and as Millennial decide

their parents' lifestyle just isn't for them, hotels are tearing out their

hair, wondering what on earth people want anymore.

Yes, they're just like parents.

The glib answer is that many hotel customers want Airbnb, because it's

usually cheaper.

Another answer is already evident in the way that hotels keep redesigning

rooms in order to accommodate new realities.

As The New York Times reports, minibars are disappearing. Who wants to

pay $15 for a tiny bottle of whiskey?

"Hospitality with a Difference, Service with Smile"

More than that, however, hotels have been experimenting with removing

desks and closets.

Is this merely money-saving? Not quite. It seems that business trips have

become shorter. Many travelers don't even bother to unpack. (Guilty, m'lud.)

As for desks, some hotels started turning their reception areas into

workspaces for the startuppy, bearded types to congregate and share

stories of apps that no one will ever want.

Sadly, though, times move quickly, those start-up types soon may tire of

hotels that look just like their offices. Even Mark Zuckerberg has learned

that privacy can be a good thing.

Hotels, then, are left to furiously experiment. This is hard, as moving things

in and out--and designing for temporary whims--is very time-consuming and

always risks being just a little too late.

I confess that, for the longest time, I valued hotels for their little touches:

the service, the cleanliness, the fact that I didn't have to make my own bed.

I had a mediocre Airbnb experience that made me even more committed to

hotels.

Now, however, I'm on a long trip in which I'm exclusively trying out Airbnb

establishments. And, given that most are one-third the price of hotels,

Airbnb is doing very well.

Increasingly, I'm seeing Airbnbs that look just like the pictures. Which,

please admit it, is not the case with, say, online dating.

"Hospitality with a Difference, Service with Smile"

Where's the minibar? Where's the desk?

The hosts have been utterly outstanding. I'm currently on the third Airbnb

of my trip in two different European countries. (Thank you, Henrik, thank

you Ana and Vitor, thank you, Antonio.)

For me, it will now be much harder to consider hotels again at all.

I never thought this would be the case. It's as if more and more Airbnb

hosts have become aware of their customers' needs. They can react more

quickly to those needs. Because they have just one apartment--in some

cases, a couple more--to look after.

A hotel can have tens or hundreds of rooms--and guests with so many

different demands.

I fear that hotels may go the same way as airlines. They'll take a lot out of

the rooms in the hope that you won't notice the room itself is smaller. That

way, they'll try to make more money per square foot.

The Times writes of boutique hotel group Moxy, which hangs furniture on

hooks on the wall. That way, you choose how your room looks.

Stephani Robson, a senior lecturer at the Hotel School at Cornell

University's SC Johnson College of Business offered the Times her view of

the hotel business.

"Confusion is a good word to use right now," she said. "What I think is going

to happen is, there will become a different brand for every niche, and you'll

"Hospitality with a Difference, Service with Smile"

become loyal to the brand that gives you what you want, like coffee, a

closet, and a desk if you're a business traveler."

But how long will that take? And how much work and investment must be put

in, only for trends to change yet again? Niches are notoriously hard to hold

onto.

Meanwhile, many travelers will adopt more Airbnbs and make personal

contact with their owners. They can ask for drinks to be put in their room

beforehand. After all, every Airbnb I've been in has had a fridge.

Then again, if there's a hotel that specializes in English-accented,

American-passported, Polish-heritaged strange people, I'll happily give it a

try.

"Hospitality with a Difference, Service with Smile"

MUMBAI NOW HAS INDIA’S FIRST POD HOTEL

Cheap and chic, this one costs a third of what you’d pay elsewhere

Not like Mumbai needs another reminder of how crammed it is, but here’s

one anyway, and this one comes in a pod.

A Classic Pod at Urbanpod, Mumbai's first pod hotel

India’s first pod hotel has opened in Andheri (East). Urbanpod Hotel comes

with 140 pods, each of which has:

Bed

Air-conditioning

Personal locker with secure keycard access

Television

Mood lighting

Power socket with 2 USB ports

Hangers

Dresser with wall mirror

Air purifier

Sliding door with locking facility

Smoke detector and fire extinguisher

Complimentary Wi-Fi

"Hospitality with a Difference, Service with Smile"

Inside a Classic Pod

Pick from private and classic pods, the latter including men-only pods and an

exclusive set of pods just for women. For those travelling in pairs, there’s

the suite pod.

Bathrooms are shared, though, and are kitted with standard toiletries.

The hotel has a cafeteria, which doubles as a lounge. You can even order

your food in your room, thanks to the 24hr pod service, and make use of the

hotel’s laundry and office services.

Urbanpod is the brainchild of Shalabh Mittal and Hiren Gandhi, two young

entrepreneurs who wanted to replicate their pod-hotel experience from

Singapore. From there, they brought in Berlin Lee, a partner with some

experience running capsule hotels, and architecture firm Formwerkz for the

design.

The hotel is an easy 4.3km from Mumbai airport’s Terminal 2 and about 6km

from the domestic-only Terminal 1. And with tariffs nearly a third of the

standard business hotel, this one surely means business.

"Hospitality with a Difference, Service with Smile"

HOTELS SURPRISED EVERYONE WITH THEIR CREATIVITY

ByŠarūnė Mac

If you stay at hotels often, you know that most of them seem to offer the

same old thing - mildly friendly reception, a decent bed, and a warm shower.

Today, however, we'd like to focus on a few hotels that decided to up their

game and take hospitality to the next level.

Whether they offer awesome freebies for guests, above-the-curve

decoration, or just a refreshing sense of humor, these hotels will have you

clamoring to make a reservation, and are sure to be remembered when you

leave. Below is a list of amazingly innovative hotels below

#1: Instead of a Bible, this German Hotel Leaves a Copy of the Un's Declaration of Human Rights

#2: Looked Underneath My Bed At The Hilton Hotel #3 This Hotel Checklist Reminds You to Steal the

Toiletries

"Hospitality with a Difference, Service with Smile"

#4 My Hotel Gives You A Rubber Ducky

#5 My Hotel Phone Has A Number For Bedtime

Stories

#6 My hotel encourages theft of its stationary

#7 This bedside lamp at my hotel in Japan can be

half lit

"Hospitality with a Difference, Service with Smile"

REPORT: SWACCHTA PAKHWADA (1ST-15TH SEPTEMBER 2017)

Clean Campus Day

DATE: 01-09-2017

Clean Campus Day was held at BCIHMCT on 01-09-2017, where in different areas

of the Institute were identified and cleaning was done in those areas. The

students volunteered for the same and participated with full enthusiasm.

Clean Hostel Day

DATE: 02-09-2017

The students availing the hostel facility in campus were gathered and a briefing

was conducted for them wherein they were told the importance of cleaning their

rooms and bathrooms, corridors, staircases on a regular basis. The students of

both the girls and boys hostel took the initiative and performed a thorough

cleaning drive under guidance of the faculty members of the housekeeping

department.

"Hospitality with a Difference, Service with Smile"

Green Campus Day

DATE: 03-09-2017

Green Campus Day was held at BCIHMCT on 03-09-2017, aiming towards a long

term commitment to continuous environmental improvement from the campus

community. Team Housekeeping took an initiative on making a sustainable

and environmentally friendly institution. The students have been maintaining their

saplings since the plantation drive took place on 3 rd September,2017.

Clean Mess Day

DATE: 04-09-2017

As a part of Swacchta Pakwada, Team BCIHMCT took initiative and motivated the

students to participate for cleaning the Dining hall of the college. The Cleaning

and up keeping of areas like tables, chairs, floors and glass was done during the

same, while spreading the message of hygiene and cleanliness.

"Hospitality with a Difference, Service with Smile"

Essay writing Competition on Innovative Ways for Spreading the Message of

Hygiene

DATE: 05-09-2017

Satvik Kapoor, a student of the fifth semester was a winner for the same. The

judgement parameters for the essay competition were given to the students

beforehand.

Clean Surroundings Day: Roads Leading To the Institution

DATE: 06-09-2017

Representing the housekeeping department, Mrs. Divya Thakur leading a team of

28 students from first semester took an initiative on cleaning the roads and

surrounding areas of the Institute. The main motive of this drive was to spread

the knowledge of keeping campus and its surrounding clean.

"Hospitality with a Difference, Service with Smile"

CARE FOR THE SURROUNDINGS: VISIT TO INSTITUTIONS FOR THE POOR

(BLIND SCHOOL, AMAR COLONY, NEW DELHI)

DATE: 11-09-2017

Ms. Rachna Chandan on behalf of the housekeeping department and Ms. Poonam

Anand from the Environment Committee along with fifteen students (1st year to 4th

year) visited the Blind School, Amar Colony as a part of Swacchta Pakhwada. Areas

ranging from Kitchen, student’s mess, classrooms, washroom, bathing area of

students to student’s hostel were inspected for cleanliness and hygiene. Cleaning

schedule, frequency of the same was enquired about in detail. A survey of cleaning

equipment and material was also undertaken. Garbage disposal methods were

probed into by Ms. Rachna.

Light refreshments (by BCIHMCT Team) were distributed amongst the blind

school students.

“CLEANEST HOSTEL ROOM” CONTEST

DATE: 13-09-2017

“Charity begins at Home”…and for hostel students home is their hostel room. With

this perspective, BCIHMCT organized “Cleanest Hostel Room” Contest in which the

parameters of judgment were cleanliness, hygiene and upkeep of the hostel rooms.

Boys Hostel Cleanest room was awarded to Room No 7 (Shobhit Gupta, BCIHMCT –

4th year and Charanjeet Singh , BCIHMCT– 2nd year). Girls Hostel Cleanest room

was awarded to Room No GH -3 ( Ms. Arti and Ms. Pooja, 3rd year, BPT)

"Hospitality with a Difference, Service with Smile"

ELOCUTION CONTEST on the topic “Health and Hygiene is the real wealth”

DATE: 14-09-2017

The students of different semesters participated in the same. Simran Passi,

student from the first semester was the winner in this elocution competition.

The Closing Ceremony for the Swacchta Pakhwada was performed on 15th Sep,

2017 where the students were awarded certificates by the Director, BCIHMCT,

Dr. Bhupesh Kumar for the various competitions which were held in the Institute.