World’s Greatest Thoughts

on Customer Service

In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse

click away.

~ Doug Warner

‘‘ ’’

~Harley King

Service to others in their time of need is a privilege and an honour. ‘‘ ’’

~ Jerry Gregoire

The customer experience is the next competitive

battleground.‘‘ ’’

Customers don’t expect you to be perfect. They do expect you

to fix things when they go wrong.

~ Donald Porter

‘‘ ’’

Being on par in terms of price and quality only gets you into the game. Service

wins the game.

~ Tony Allesandra

‘‘ ’’

Know what your customers want most and what your company does

best. Focus on where those two meet.

~ Kevin Stirtz

‘‘ ’’

We see our customers as invited guests to a party, and we are the hosts. It’s

our job every day to make every important aspect of the customer

experience a little bit better.

~ Jeff Bezos

‘‘ ’’

There are no traffic jams along the extra mile.

~ Roger Staubach

‘‘ ’’

Get closer than ever to your customers. So close that you tell

them what they need well before they realize it

themselves.  

~ Steve Jobs

‘‘ ’’

~Marilyn Suttle

Thank your customer for complaining and mean it. Most will never bother to complain. They'll

just walk away.‘‘ ’’

The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers

happy.

~Kevin Stirtz

‘‘ ’’

It is not the employer who pays the wages.

Employers only handle the money... It is the

customer who pays the wages.

~Henry Ford

‘‘ ’’

Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.

~Ross Perot

‘‘ ’’

If you do build a great experience, customers tell each

other about that. Word of mouth is very

powerful.

Jeff Bezos, CEO Amazon.com

‘‘’’

Quality in a service or product is not what you put into it. It is what the client or customer gets out of

it.

~Peter Drucker

‘‘ ’’

Service to others in their time of need is a

privilege and an honor.

~Harley King

‘‘ ’’

The more you engage with customers the clearer things become and the easier it is to determine what you should be

doing.

~John Russell, President, Harley Davidson

‘‘ ’’

If you’re not serving the customer, your job is to be serving someone

who is.

~Jan Carlzon

‘‘ ’’

You’ve got to look for a gap, where competitors in a market have grown

lazy and lost contact with the readers or the viewers.

~Rupert Murdoch

‘‘ ’’

Courteous treatment will make a customer a

walking advertisement.

~J. C. Penney

‘‘ ’’

Only a life lived in the service to others is worth

living.

~Albert Einstein

‘‘ ’’

Every piece of your content should be excellent, enough

that customers are compelled to share it.

~Joe Pulizzi ‘‘ ’’

People don't care how much you know until they know how much

you care

~Theodore Roosevelt

‘‘ ’’

If we can keep our competitors focused on us while we stay

focused on the customer, ultimately we'll turn out all right.

~Jeff Bezos

‘‘ ’’

Take good care of your customers and they will take

care of your business.

~ Biju Paulose

‘‘ ’’

The most worth-while thing is to try to put happiness into the lives of others.

~ Robert Baden-Powell

‘‘ ’’

Ask your customers to be part of the solution, and don't view them as part

of the problem.

~Alan Weiss

‘‘ ’’

Strive not to be a success, but rather to be of value

~Albert Einstein

‘‘ ’’

Men are rich only as they give. He who gives great

service gets great rewards.

~Elbert Hubbar

‘‘ ’’

Customers Will Want To Talk To You If They

Believe You Can Solve Their Problems.

~Jeffrey Gitomer

‘‘ ’’

Kind words can be short and easy to speak, but their echo's are truly

endless.

~ Mother Teresa

‘‘ ’’

When the customer comes first, the customer will last.

~Robert Half

‘‘ ’’

The purpose of a business is to

create a customer who

creates customers

~ Shiv Singh ‘‘ ’’

Treat your customer, as you want to be treated as a customer.

~Catherine Pulsifer

‘‘ ’’

Every great business is built on FRIENDSHIP.

~ JC Penney

‘‘ ’’

You must be the change you wish to see in the world.

~Mahatma Gandhi‘‘ ’’

The goal as a company is to have customer service that is not just the

best but legendary.

~ Sam Walton‘‘ ’’

It is not enough to do your best; you must know what to do, and

then do your best.

~ W. Edwards Deming

‘‘ ’’

Your most unhappy customers are your greatest source of learning.

~Bill Gates

‘‘ ’’

The best way to find yourself is to lose yourself in the service of others.

~ Mahatma Gandhi ‘‘ ’’

People don't care how much you know until they know

how much you care

~ Theodore Roosevelt

‘‘ ’’

Customer service shouldn’t just be a department, it should be the

entire company. ~ Tony Hsieh T‘‘ ’’

Never leave your customers wondering

~ Kevin Stirtz

‘‘ ’’

Service to others in their time of need is a privilege and an honour

~Harley King‘‘ ’’

The first step in exceeding your

customer’s expectations is to

know those expectations.

~Roy H. Williams

‘‘ ’’

Only a life lived in the service to others is worth living.

~Albert Einstein

‘‘ ’’

Give them quality. That's the best kind of

advertising.

~ Milton Hershey

‘‘ ’’

I don't believe in taking right decisions, I take decisions and make them right.

~Ratan Tata

‘‘ ’’

Innovation distinguishes between a leader and a follower.

~Steve Jobs

‘‘ ’’

Think big, think fast, think ahead. Ideas are no one’s monopoly.‘‘ ’’

Let us always meet each other with smile, for the smile is the beginning of

love.

~Mother Teresa‘‘ ’’

Love is a fruit in season at all times, and in reach of every

hand.

~Mother Teresa

‘‘ ’’

We see our customers as invited guests to a party, and we are the hosts. It's our job to make the customer experience a

little bit better.

~Jeff Bezos, Amazon.com

‘‘ ’’

The difference between what we do and what we are capable of doing would suffice to solve most of the world's

problem

~Mahatma Gandhi

‘‘ ’’

It is the quality of our work which will please God and not the quantity.  

~Mahatma Gandhi‘‘ ’’

We are not alone. The whole universe is friendly to us and conspires only to give the best to those who dream and work.

~Dr. A.P.J Abdul Kalam

‘‘ ’’

It is very easy to DEFEAT someone, but it is hard to WIN someone

~Dr. A.P.J Abdul Kalam‘‘ ’’

You can’t climb the ladder of success with your hands in your pockets.

~Arnold Schwarzenegger‘‘ ’’

Customer service represents the heart of a brand in the hearts of its

customers.

~ Kate Nasse

‘‘ ’’

A customer is the most important visitor on our

premises.

He is not dependent on us. We are dependent on

him.

He is not an interruption in our work. He is the

purpose of it.

He is not an outsider in our business. He is part of

it.

We are not doing him a favour by serving him. He

is doing us a favour by giving us an opportunity to

do so.

~Mahatma Gandhi

‘‘’’

Read more on Customer Service

1. 9 Things Your Customers Definitely Want From Your

2. Do You Believe These 7 Customer Service Myths To Be True?

3. 4 C’s Of Customer Service

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