Post on 23-Dec-2015
Workplace BasicsWorkplace BasicsThe skills employers want…The skills employers want…
What we know employers expect…
What we know employers expect…
Standard academic skills:
Basic reading and comprehension
Basic math and problem solving
Basic computer skills
Basic writing skills
Standard academic skills:
Basic reading and comprehension
Basic math and problem solving
Basic computer skills
Basic writing skills
What we know employers expect…
What we know employers expect…
Attendance and punctuality
Ability to learn quickly
Flexibility
Exceptional customer service skills
Can do/will do fit factors
Attendance and punctuality
Ability to learn quickly
Flexibility
Exceptional customer service skills
Can do/will do fit factors
However, employers look for more than just the basics…
You will want to build your foundation to be successful…
However, employers look for more than just the basics…
You will want to build your foundation to be successful…
ListeningListening
Definition
Listening is following and understanding the sound – it is hearing with a purpose. Listening leads to the understanding of
facts and ideas. Listening takes attention, or sticking to the task at hand
in spite of distractions.
Definition
Listening is following and understanding the sound – it is hearing with a purpose. Listening leads to the understanding of
facts and ideas. Listening takes attention, or sticking to the task at hand
in spite of distractions.
ListeningListening
Why listening is important
By listening we let the other person know they are important
Makes you a more productive worker
Better understand assignments and what is expected of you
Builds rapport with friends, co-workers, bosses and clients
Why listening is important
By listening we let the other person know they are important
Makes you a more productive worker
Better understand assignments and what is expected of you
Builds rapport with friends, co-workers, bosses and clients
ListeningListening
How to be a good listener…
Give your full attention to the person who is speaking
Make sure your mind is focused
Let the speaker finish before you begin to talk
Let yourself finish listening before you begin to speak
Give feedback (non-verbally) that you are listening
How to be a good listener…
Give your full attention to the person who is speaking
Make sure your mind is focused
Let the speaker finish before you begin to talk
Let yourself finish listening before you begin to speak
Give feedback (non-verbally) that you are listening
Oral CommunicationOral Communication
Definition
It is the spoken interaction between two or more people. It requires that you
understand what you say and how you say it. It is the ability to communicate
effectively through speaking. It is different from conversational
communication as it is far more complex.
Definition
It is the spoken interaction between two or more people. It requires that you
understand what you say and how you say it. It is the ability to communicate
effectively through speaking. It is different from conversational
communication as it is far more complex.
Oral CommunicationOral Communication
Why oral communication is important
Enables a person to maintain control
Enables you to clearly understand expectations
Gain the respect of the person you are talking to
Makes others feel special and important
Why oral communication is important
Enables a person to maintain control
Enables you to clearly understand expectations
Gain the respect of the person you are talking to
Makes others feel special and important
Oral CommunicationOral Communication
How to be a good oral communicator…
Be a good listener – stop talking and listen
Know what you want to say – believe in your message
Think before you talk – be clear and concise
Get to the point quickly
How to be a good oral communicator…
Be a good listener – stop talking and listen
Know what you want to say – believe in your message
Think before you talk – be clear and concise
Get to the point quickly
Goal SettingGoal Setting
Definition
Establishing short- or long-term objectives, usually incorporating deadlines and
quantifiable measures. It is something you aim for.
Definition
Establishing short- or long-term objectives, usually incorporating deadlines and
quantifiable measures. It is something you aim for.
Goal SettingGoal Setting
Why goal setting is important
Integral part of choosing the business that is right for you
Forces you to think through what you want from career path
Why goal setting is important
Integral part of choosing the business that is right for you
Forces you to think through what you want from career path
Goal SettingGoal Setting
How do you set goals…How do you set goals…
Interpersonal SkillsInterpersonal Skills
DefinitionDefinition
Interpersonal SkillsInterpersonal Skills
Why interpersonal skills are important
Why interpersonal skills are important
Interpersonal SkillsInterpersonal Skills
How to achieve interpersonal skillsHow to achieve interpersonal skills
TeamworkTeamwork
DefinitionDefinition
Teamwork Teamwork
Why teamwork skills are importantWhy teamwork skills are important
TeamworkTeamwork
How to achieve teamwork skillsHow to achieve teamwork skills
Self-EsteemSelf-Esteem
DefinitionDefinition
Self-EsteemSelf-Esteem
Why self-esteem is importantWhy self-esteem is important
Self-EsteemSelf-Esteem
How to achieve self-esteem skillsHow to achieve self-esteem skills
Problem SolvingProblem Solving
DefinitionDefinition
Problem SolvingProblem Solving
Why problem solving is importantWhy problem solving is important
Problem SolvingProblem Solving
How to achieve problem solving skills
How to achieve problem solving skills
Creative ThinkingCreative Thinking
DefinitionDefinition
Creative ThinkingCreative Thinking
Why creative thinking is importantWhy creative thinking is important
Creative ThinkingCreative Thinking
How to achieve creative thinking skills
How to achieve creative thinking skills