Interview Skills For Employers

1. Interview Skills
With Maree Herath

2. Introduction
Maree
Harvest Recruitment
3. Objectives
Your experience (recruitment/interviewing) and the challenges you have found?
What do you seek from the session?
4. Objectives
By the end of this workshop you will:
Understand the role interviews play in the hiring process
Gain the tools to effectively plan and undertake interviews
Use interview techniques appropriate for the role being recruited
Have a greater understanding of body language
Confidently make a hiring decision
5. 1.0 Selection Process
Candidate Pool
Screen
Interview
Testing
Reference Check
Negotiate Offer
6. 2.0 Screening Tools
7. 3.0 Importance of a Good Interview
Benefits
Pitfalls
8. 4.0 Why Interview?
4.1 Benefits for the Company/Employer
Make a selection decision
Get to know the candidate
Check against resume does it stack up?
Fill in Gaps in Resume or Gain clarification
12. 4.1 Benefits for the Company/Employer
To understand what your competing against (what else is happening)
To get a feel for how your brand is perceived (market information)
Brand your company, communicate the brand and latest developments
Determine the key drivers of the candidate
16. 4.1 Benefits for the Candidate
Candidate Knowledge of the company, Impressions (good/bad), Branding
Chance to showcase their skills
To add to their resume
To sell their value
20. 5.0 Road blocks
Before you launch ... be aware of
5.1 Legislations privacy, discrimination (age, sex, race)
21. 5.0 Road blocks
Before you launch ... be aware of
5.2 Halo Affect
22. 5.0 Road blocks
5.3 The quadrants to beware of
23. 5.0 Road blocks
5.4 Have a sound interview structure, inform the candidate and stick to it
24. 5.0 Road blocks
Dont have judgement cast in stone based on the resume, keep an open mind.
25. 5.0 Road blocks
5.5 Gain the answers that will reinforce that you are the candidates preferred choice What attracted them to the role, the company, what makes them feel they are a strong candidate, what frustrations with current employer (prevents counter offers down the track)
26. 5.0 Road blocks
5.6 The Tough Interview - does it work?
27. 5.0 Road blocks
5.7 Aim to have every candidate leave wanting the job (be actively interested in them, their background), better to let down a candidate that is eager than try and motivate one sitting on the fence
28. 5.0 Road blocks
5.8 Time frame for interview be fair and give candidate every chance to succeed
29. 6.0 Key Ingredients
6.1 Plan
6.1.1 Role and Questions
6.1.2 What are you looking for (technical, education, skills/experience, cultural fit)
6.1.3 Standardise use a form, develop an interview form that can be used to cover standard elements with flexibility for notes on the specific role.
33. 34. 6.0 Key Ingredients
6.1.4 Ratings how will you rate answers
6.1.4
Who(alone or more than one),
What (Icebreaker general chit chat, style formal/informal, preference, skills, behaviours, attitudes),
Where(quiet no distractions),
When(timing from anticipated start date),How? Confidentiality/Timing/Structure (put into segments)/Explain the process
36. 6.2 Interview Techniques
6.2.1 Open Questions
These are questions designed to open up discussion.
Usually start with Who What Where When Why or Tell me ... or Describe
Activity
6.2.2 Preference
What is your preferred ... job/job content/industry/company/location/salary?
What dont you want?
What dont you like?
Activity
6.2.2 Preference
Why use Preference Based Interviews?
6.2.2 Preference
(i) Gives a framework to the candidate and their desires
(ii) Know very quickly if talking the same language
6.2.3 Competency based/ Behavioural Interviews
Questions that will reveal the way a candidate behaves.
Previous performance being a measure of future performance.
Start looking at the style and cultural fit of the candidate for the business
6.2.4 Technical Questions (based on your industry and the essentials required in the role)
Bringing it all together Role Play
45. 6.3 Body Language
Body Language
Body Language is the use of gestures, postures, position and distance which conveys a certain message
Job Seeker Body Language - 1
Arm, hand or actual barriers- used when a person is amongst strangers or anywhere a person feels uncertain and insecure
InterpretationThe candidate is Nervous
Action take some steps back to lighten the mood/discussion, until barriers open
Leg Barriers
Particularly the ankle lock the gesture is one of holding back negative attitude, emotion, nervousness or fear
Interpretation The Candidate is Nervous or Does Not Agree
Action again reduce the stress level if possible or ask how they feel (especially if the action is taken as a result of a comment or question that has been made)
Hand Clasping
Can be at different levels eg. On lap, on table, in front of face.
The gesture shows an element of hostility or holding back a negative attitude
Job Seeker Body Language 3
Interpretation The candidate doesnt necessarily agree with what was said. The interviewer has said something that disappoints the candidate
Action ask the candidate what they think/feel about what was said. Work towards opening the palms.
Body position
Leaning forward can be interpreted as being engaged. Too far forward and they want to wrap up/leave.
Leaning Back can be interpreted as uninterested but may also be the persons comfortable position. Leaning back with hands behind head is a power position
Leaning Back with arms and or legs crossed is a defensive position.
The Eyes
Sideways Glance interest, collecting thoughts or hostile? Look at accompanying facial signals
The Eyes
Eyeblock (prolonged blink) the person may be trying to block you out. Interpretation Nerves or feels superior
Are they lying???
Common deceitful gestures include:
Hand to face gestures; Ear, nose or eye rub; Hand over mouth; Neck Scratch; Collar pull
Shoulder Shrugs
Looking away
Overriding Factors
Look for congruence do other expressions support the gesture?
Address gestures in context situation, circumstance and environment
How To Lie ...
60. 7.0 Next Steps
7.1 Review notes to remember candidate
Debrief with Others
Overall rating
Rating on Answers to Questions
61. 7.0 Next Steps
7.2 Communication (so important)
62. 7.0 Next Steps
7.3 Further testing, reference checking
63. 7.0 Next Steps
7.4 Negotiation of Offer
64. 7.0 Next Steps
7.5 One, Three and 12 Month Reviews
65. 7.0 Next Steps
7.6 Training and Development Plan
66. Interview Guide
67. Thank You

Interview Skills For Employers

Business

Transcript of Interview Skills For Employers