Why use ?

Overview

1. What are staff asking for?2. Specific uses for Yammer3. How can you get the most out of it?

1. What are staff asking for?

Staff survey results...

Staff survey results...

Hierarchy: siloed, rigid, slow

Network: open, fluid, fast

E-mail Network

You are used to it You can ask the whole org a question

Work is pushed to the receiver Anyone can answer

Meeting confirmations Others get to learn from the exchange

FoI exempt coms No need to “cascade” information

No distribution lists (self-managing)

No spam (e.g. reply-to-all)

No mailbox overload

Briefer message style saves time

Work is pulled by the sender

E-mail vs Network

Staff survey results...

Staff survey results...

Meetings NetworkFace-to-face contact Flexibility: attend when it suits you

No travel costsNo accommodation costsNo limit on number of attendeesLower status + “presence” barriersNo need for minutesEasy, no cost document sharing

Meetings vs Network

2. Other uses

Other uses...• Induction for new employees• Identifying experts• Learning & Development (informal)• Project mgt coms• Strategic coms• Crisis coms• IT support (informal)• Working with partner orgs• Consultation space with partners / customers• Community spaces (e.g. foster carers)• Practice area for external social media• Meeting notes / action points• Internal Q&A• File mgt / collaboration / sharing...

3. How can you get the most out of it?

Value comes from engagement

• If the network is full of listeners, no value is created• If the network is full of contributors, a huge potential

value is created

Stages of engagementSet up new working groups / projects

Initiate discussions and add content

Contribute voluntarily to existing discussions

Contribute when prompted

Read content

No engagement

Creating

Sharing

Participating

Responding

Listening

Inactive

Ways to engage

Share key information

Ask a question

Share an idea

Test opinion

Celebrate success

Questions...

Questions...

[Optional slides]

How organisations are changing

Yammer is not “Twitter for companies”

• Work is separated from non-work• Easier to focus on relevant content and switch off “noise”• Work focused apps (e.g. Polls, Questions etc) • More control over access• No character limits so you get better answers

or

What to use, when*Type Yammer

all networkYammer group

Yammer PM

Intranet email

General individual update

Group / project updates

Ideas

General problem solving

Request for help

Formal announcement

Specific action needed

Meeting proposal

Meeting confirmation

Confidential (not FoI exempt)

FoI exempt (eg Data Protected)

* Just a suggestion!

Share key information

Ask a question

Share an idea

Test opinion

Celebrate success