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October 2, 2012
VP Community, Technical Evangelist
Zenoss Investigates:Why Monitoring Sucks
Transforming IT Operations
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Agenda
• Housekeeping
• About Zenoss
• Why Monitoring Sucks
• 7 Stages of IT Monitoring Grief
• How to break the cycle
• Questions and Answers
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Housekeeping
• Interactive Discussions•#zendd•WebEx Questions
• Keep the Dialog Going•deepdive@zenoss.com
• Ongoing•@zenoss•@platenreport•Google+•Facebook•blog.zenoss.com
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Zenoss at a Glance
Transforming IT Operations• Founders lived the pain of legacy platforms at pioneering cloud
providers• New approach to both technology and business
Leading Commercial Open Source Player in Category• Large Global Footprint: 2.5M Downloads, 30K Organizations, 175
Countries• Large Active Community: 100K Members• Rapid Innovation & Lower Costs
Fastest Growing Enterprise Management Software Company
• 2010 and 2011 Inc 500• 2011 #22 on Deloitte Fast 500• Growth across key segments: Enterprise, Web, Federal, SMB, Service
Provider
Most Widely Adopted Cloud Management Console• Largest install-base of any cloud-capable management product in the
market• Unifies physical, virtual & cloud monitoring• Enables public, private and hybrid cloud scenarios
Strong Business & Team• Rapid growth with new customer acquisition and retention• Annapolis, MD & Austin, TX & San Jose, CA
Cool Vendor inIT Operations 2010
Best Monitoring Toolfor the Cloud
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The Past
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The Mainframe
Source: www.computersciencelab.com
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SNA - Cisco
Source: Cisco Document 13178
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Token Ring
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The Present
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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The Future
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Cloud via NIST
Source: NIST 500-293
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The Challenge
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IT Infrastructure “Stack”
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IT Infrastructure “Stack”
DYNAMIC
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IT Infrastructure “Stack”
CHANGES
DYNAMIC
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The Protocols & More
• SNMP
• SSH
• WMI
• Telnet
• Bash
• Perl
• Javascript
• Rest, JSON, XML, SOAP
• Netconf
• ICMP / NMAP
• Netflow, Jflow, Cflow
• Syslog
• Windows Events
• Other APIs
• Screen scraping
• CDP, LLDP, EDP
• Packet Sniffing / Sampling
• SNMP/POP
• ICMP
• JMX
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FrankenMonitor
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Single Pane of Glass
Image Source: http://www.freeimageslive.co.uk/free_stock_image/shatteredglass2950jpg
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The Standards
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COBIT to the rescue?
Source: IBPI.org
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ITIL to the rescue?
Source: www.tech-faq.com
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Messages
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Messages of the Big 4
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The 7 Stages of IT Monitoring Grief
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Excitement – Found a new solution
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Frustration – Attempted to implement Solution
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Denial – Challenges with the solution
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Anger – Threaten solution provider
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Disappointment – There is no solution
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Resolve – We can do this ourselves
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Hope – Searching for a solution
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How to break this cycle?
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How to Change this?• Elevate Monitoring to Tier I
• Strategy, Plan, Execute
• Rationalize current IT operations tools• Success vs. unsuccessful vs. failure
• Cross domain involvement• IT, Customer, Executives
• Beware of vendor lock-In• Open vs. Closed or Open Source vs. Proprietary
• Past, present, and future• Static, Dynamic, Cloud, ?
• People, process, and tools• What are you and/or the customer looking to solve?
• Be open to new paradigms• Test and verify
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THANK YOU QUESTIONS & ANSWERS
Email: floyd@zenoss.com
Twitter: @platenreport