Why Monitoring Sucks
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1 #zendd Zenoss Proprietary Information October 2, 2012 VP Community, Technical Evangelist Zenoss Investigates: Why Monitoring Sucks Transforming IT Operations
description
For far too long, hardware manufacturers, independent software vendors, and even internal IT organizations have treated IT monitoring as an afterthought. While virtualization, provisioning, and orchestration get all the hype, monitoring is stuck within a reactive paradigm built on expensive legacy proprietary frameworks, cobbled together open source projects, expensive niche tools, or cheap downloadable solutions that offer flash with not much substance. To make matters worse, IT monitoring is susceptible to the ‘monitor everything’ syndrome that produces gigabytes of data and yields very little tangible results measured by statistics such as MTTR or SLAs. What it does yield is a scenario whereby IT is stuck with an abundance of disparate frameworks, solutions, elemental management systems (EMS) and tools that are expected to work together to create the mythical single-pane-of-glass. Join Zenoss as we investigate why monitoring sucks and the implications of continuing down this path within today’s new paradigms of cloud computing, programmable datacenter, or the software defined datacenter. Zenoss will provide answers to why monitoring sucks and we will introduce the 7 Stages of IT Monitoring Grief: 1. Excitement 2. Frustration 3. Denial 4. Anger 5. Disappointment 6. Resolve 7. Hope
Transcript of Why Monitoring Sucks
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October 2, 2012
VP Community, Technical Evangelist
Zenoss Investigates:Why Monitoring Sucks
Transforming IT Operations
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Agenda
• Housekeeping
• About Zenoss
• Why Monitoring Sucks
• 7 Stages of IT Monitoring Grief
• How to break the cycle
• Questions and Answers
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Housekeeping
• Interactive Discussions•#zendd•WebEx Questions
• Keep the Dialog Going•[email protected]
• Ongoing•@zenoss•@platenreport•Google+•Facebook•blog.zenoss.com
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Zenoss at a Glance
Transforming IT Operations• Founders lived the pain of legacy platforms at pioneering cloud
providers• New approach to both technology and business
Leading Commercial Open Source Player in Category• Large Global Footprint: 2.5M Downloads, 30K Organizations, 175
Countries• Large Active Community: 100K Members• Rapid Innovation & Lower Costs
Fastest Growing Enterprise Management Software Company
• 2010 and 2011 Inc 500• 2011 #22 on Deloitte Fast 500• Growth across key segments: Enterprise, Web, Federal, SMB, Service
Provider
Most Widely Adopted Cloud Management Console• Largest install-base of any cloud-capable management product in the
market• Unifies physical, virtual & cloud monitoring• Enables public, private and hybrid cloud scenarios
Strong Business & Team• Rapid growth with new customer acquisition and retention• Annapolis, MD & Austin, TX & San Jose, CA
Cool Vendor inIT Operations 2010
Best Monitoring Toolfor the Cloud
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The Past
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The Mainframe
Source: www.computersciencelab.com
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SNA - Cisco
Source: Cisco Document 13178
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Token Ring
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The Present
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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Monitoring Progression
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The Future
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Cloud via NIST
Source: NIST 500-293
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The Challenge
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IT Infrastructure “Stack”
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IT Infrastructure “Stack”
DYNAMIC
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IT Infrastructure “Stack”
CHANGES
DYNAMIC
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The Protocols & More
• SNMP
• SSH
• WMI
• Telnet
• Bash
• Perl
• Javascript
• Rest, JSON, XML, SOAP
• Netconf
• ICMP / NMAP
• Netflow, Jflow, Cflow
• Syslog
• Windows Events
• Other APIs
• Screen scraping
• CDP, LLDP, EDP
• Packet Sniffing / Sampling
• SNMP/POP
• ICMP
• JMX
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FrankenMonitor
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Single Pane of Glass
Image Source: http://www.freeimageslive.co.uk/free_stock_image/shatteredglass2950jpg
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The Standards
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COBIT to the rescue?
Source: IBPI.org
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ITIL to the rescue?
Source: www.tech-faq.com
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Messages
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Messages of the Big 4
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The 7 Stages of IT Monitoring Grief
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Excitement – Found a new solution
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Frustration – Attempted to implement Solution
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Denial – Challenges with the solution
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Anger – Threaten solution provider
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Disappointment – There is no solution
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Resolve – We can do this ourselves
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Hope – Searching for a solution
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How to break this cycle?
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How to Change this?• Elevate Monitoring to Tier I
• Strategy, Plan, Execute
• Rationalize current IT operations tools• Success vs. unsuccessful vs. failure
• Cross domain involvement• IT, Customer, Executives
• Beware of vendor lock-In• Open vs. Closed or Open Source vs. Proprietary
• Past, present, and future• Static, Dynamic, Cloud, ?
• People, process, and tools• What are you and/or the customer looking to solve?
• Be open to new paradigms• Test and verify
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THANK YOU QUESTIONS & ANSWERS
Email: [email protected]
Twitter: @platenreport
