Post on 25-Jun-2015
Windstream Hosted Solutions (WHS) Overview
WHS Division Overview
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Synopsis
Overview
Customers
Parent
Leading provider of Infrastructure as a Service (IaaS)Cloud Computing | Dedicated Hardware | Colocation
Fortune 500 Company 15,000 Employees 6 Billion in Yearly Revenue
Over 10 years experience (23) Enterprise Class – SSAE16 facilities Nearly 1000 customers
Combined Footprint
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Take a Data Center Tour
http://www.windstreambusiness.com/resources/videos/hi-touch-approach
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Windstream Hosted Solutions Snapshot
• SAS-70 Type II/SSAE16 facilities
• Power redundancy• Environmental controls
Enterprise Class Enterprise Class Facilities Facilities
• 10+ years experience• 1,000+ customers• 80+% of customers host
production level environments
ProvenProven Track Record Track Record
Unmatched Technical Unmatched Technical ExpertiseExpertise• Consultative, technical
sales process• 24 x 7 support• 65+ Tier 3 engineers
Hi Touch ServiceHi Touch Service
Enterprise-class solutions Enterprise-class solutions designed from the designed from the
ground up for the SMEground up for the SME
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• Extensive experience deploying complex solutions
• Short time to production• SAS-70, PCI, SOX, HIPAA
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Our Vision of the Data Center
Data Center Overview
Tier II and III, SAS 70 Type II/SSAE16 compliant data centers System + System uninterruptible power supply (“UPS”) systems, and carrier neutral
network connections Heating, ventilation and air conditioning (“HVAC”) systems to maintain temperature and
humidity within strict tolerances Hardened facilities with automated facility management tools Fire control with early warning smoke detection, clean agent suppression and/or dry-pipe
sprinkler system 24 x 365 NOC & facilities staff provide for high security externally and internally Service Level Agreement (“SLA”) backed guarantee of 100% power availability Modular builds - most expansions are less than four years old (10k sf or larger) 24-36 in raised floor no open systems or racks
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Managed Services Overview
WHS Cloud
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Benefits of “Hi-Touch” Approach
Windstream Hosted Solutions team works closely with customer to understand their environment and their unique IT needs, never pushing a “shrink wrapped” solution
Based on customer requirements, Windstream Hosted Solutions technical review staff will custom design a solution to meet the technical and budgetary needs of the customer
Continual “hi-touch” service throughout the life of the relationship, which enables Windstream Hosted Solutions to reconfigure the environment on demand based on customer needs
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SME Customers Select Hosted Solutions Because of our “Hi-Touch” Custom Approach
“Hi-Touch” Support Model
Hosted Solutions is dedicated to providing superior customer service and industry leading performance with full redundancy and 100% uptime.
Centralized Engineering teams are organized into silo’s for quality assurance, delivery and support
Each of our SAS-70 Type II/SSAE16 data centers has their own local NOC and provides fault tolerant, cross site monitoring of the other NOCs
Customers have access to real time info on ticketing, network, announcements, performance and more through our customer portal
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Trusted By Top Brands
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Biotech/Healthcare Retail/ConsumerTechnology Banking/Finance Digital Media