Post on 02-Jan-2016
What’s New in the QAD Learning Center?Bernadette Bagley, November 18, 2014
West Coast User Group
2
• By the end of this session you’ll be able to - Identify all available QAD training &
documentation resources- Access and navigate the Learning Center &
the Documentation Library to • Enroll in classes & online courses• Download training guides & work
instructions• Launch self-study training environments• Retrieve transcript information
Objective
QAD Education Update
3
• Overview• Introductions• Review of educational offerings
- Learning Center demonstration- QAD Documentation Library
• General Q&A
Agenda
QAD Education Update
4
• QAD Education’s goal is to provide creative, cost conscious, high priority training solutions that enable you to:- Increase efficiency through effective
knowledge transfer- Maximize the value of your investment in QAD
Enterprise Applications
Overview
QAD Education Update
5
• Your name• The company you represent• One thing you’d like to get out of this
session• What you like best about being a member
of the West Coast User Group
Introductions
QAD Education Update
6
• Instructor-led training- Regularly scheduled classes in Mt. Laurel,
Santa Barbara, Schiphol & Shanghai, - On-site events
• Online courses• Self-service training environments• Certification testing• Educational consulting
What We Offer
QAD Education Update
7
How to Find Us
QAD Education Update
• www.qad.com/education
8
How to Find Us
QAD Education Update
• www.qad.com/support
9
• To log into the Learning Center you’ll need an active QAD web account
Access Requirements
QAD Education Update
10
QAD Learning Center Home Page
QAD Education Update
11
Course Selection Tools
QAD Education Update
12
Class Schedule – Calendar View
QAD Education Update
13
Class Schedule – List View
QAD Education Update
14
Search
QAD Education Update
15
Smart Search Results
QAD Education Update
16
Search
QAD Education Update
17
Role-based Recommendations
QAD Education Update
18
Filtering by Content Type
QAD Education Update
19
Sample Work Instruction
QAD Education Update
20
Additional Documentation
QAD Education Update
21
QAD Document Library
QAD Education Update
Release or download new content
Often used KB articles
Summarize and clean up answer
QAD Knowledge Content Lifecycle
Answer question on the fly
Federa
ted
Searc
h
Community & SME
Questions
Answers
Discussion Forum
Product Help
Doc Library
KB*
* Requires Support Maintenance
23
Accessing Self-Service Training Environments
QAD Education Update
24
QAD Product Center (QPC) Intro
QAD Education Update
25
• Use your QAD web account name & password
Logging in to QPC
QAD Education Update
Don’t forget the connectivity check
26
Self-Study Training Environments
QAD Education Update
27
Sending Feedback
QAD Education Update
• Or send email to education@qad.com
Use the Contact Us link
28
Personal Training Transcripts
QAD Education Update
Click on course name to launch
29
Certificates of Course Completion
QAD University Update
Click here to print course certificate
30
Certificates of Course Completion
QAD University Update
31
• Become a recognized product expert• Certifications offered by topic area
- Manufacturing, Supply Chain, Customer Management, Finance, etc.
• Program Guide & Study Guide available on the Certification page in the Learning Ctr
Product Certification
QAD Education Update
32
Designated Admin Program (optional)
QAD Education Update
Standard Offering Designated Training Admin
Individuals enroll themselvesin courses
Administrator assigns courses to self and others
Training activity reports delivered monthly (on request)
Administrator runs reports on demand
33
• Greater autonomy • Immediate access to training data• Greater visibility into Learning Center
accounts• Ability to review recommendations by role,
but tailor training selections to their specific circumstances
Program Benefits
QAD Education Update
34
• Program is available to all customers with a current maintenance contract- Partners, too!
• Send contact information to education@qad.com- Current QAD web account required
• Brief one-on-one training conducted before access is provided
• No additional charge!
Eligibility & Enrollment
QAD Education Update
35
• Effective knowledge transfer benefits you & QAD
• QAD Education offers a variety of training options and multiple informal learning tools
• Continuous improvement is an ongoing commitment
• Your feedback is essential to prioritization of new development efforts
Summary
QAD Education Update
36
• Frequent Feedback- What’s working? What’s not working?- Your highest priority educational concerns- Special considerations?
• Honest assessments of…- Content quality- Ease of use- Training availability
What We Need from You
QAD Education Update
37
• Bernadette Bagley, Director of Learning & Development- bbq@qad.com
• Thomas Blumer, Director of Knowledge Mgt.- tfb@qad.com
• Send questions, comments & requests for training to - education@qad.com
Contact Information
QAD Education Update
38
• Any questions??
Q&A
QAD Education Update