What’s New in the QAD Learning Center? Bernadette Bagley, November 18, 2014 West Coast User Group.
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Transcript of What’s New in the QAD Learning Center? Bernadette Bagley, November 18, 2014 West Coast User Group.
What’s New in the QAD Learning Center?Bernadette Bagley, November 18, 2014
West Coast User Group
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• By the end of this session you’ll be able to - Identify all available QAD training &
documentation resources- Access and navigate the Learning Center &
the Documentation Library to • Enroll in classes & online courses• Download training guides & work
instructions• Launch self-study training environments• Retrieve transcript information
Objective
QAD Education Update
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• Overview• Introductions• Review of educational offerings
- Learning Center demonstration- QAD Documentation Library
• General Q&A
Agenda
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• QAD Education’s goal is to provide creative, cost conscious, high priority training solutions that enable you to:- Increase efficiency through effective
knowledge transfer- Maximize the value of your investment in QAD
Enterprise Applications
Overview
QAD Education Update
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• Your name• The company you represent• One thing you’d like to get out of this
session• What you like best about being a member
of the West Coast User Group
Introductions
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• Instructor-led training- Regularly scheduled classes in Mt. Laurel,
Santa Barbara, Schiphol & Shanghai, - On-site events
• Online courses• Self-service training environments• Certification testing• Educational consulting
What We Offer
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How to Find Us
QAD Education Update
• www.qad.com/education
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How to Find Us
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• www.qad.com/support
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• To log into the Learning Center you’ll need an active QAD web account
Access Requirements
QAD Education Update
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QAD Learning Center Home Page
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Course Selection Tools
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Class Schedule – Calendar View
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Class Schedule – List View
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Search
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Smart Search Results
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Search
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Role-based Recommendations
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Filtering by Content Type
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Sample Work Instruction
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Additional Documentation
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QAD Document Library
QAD Education Update
Release or download new content
Often used KB articles
Summarize and clean up answer
QAD Knowledge Content Lifecycle
Answer question on the fly
Federa
ted
Searc
h
Community & SME
Questions
Answers
Discussion Forum
Product Help
Doc Library
KB*
* Requires Support Maintenance
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Accessing Self-Service Training Environments
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QAD Product Center (QPC) Intro
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• Use your QAD web account name & password
Logging in to QPC
QAD Education Update
Don’t forget the connectivity check
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Self-Study Training Environments
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Sending Feedback
QAD Education Update
• Or send email to [email protected]
Use the Contact Us link
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Personal Training Transcripts
QAD Education Update
Click on course name to launch
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Certificates of Course Completion
QAD University Update
Click here to print course certificate
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Certificates of Course Completion
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• Become a recognized product expert• Certifications offered by topic area
- Manufacturing, Supply Chain, Customer Management, Finance, etc.
• Program Guide & Study Guide available on the Certification page in the Learning Ctr
Product Certification
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Designated Admin Program (optional)
QAD Education Update
Standard Offering Designated Training Admin
Individuals enroll themselvesin courses
Administrator assigns courses to self and others
Training activity reports delivered monthly (on request)
Administrator runs reports on demand
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• Greater autonomy • Immediate access to training data• Greater visibility into Learning Center
accounts• Ability to review recommendations by role,
but tailor training selections to their specific circumstances
Program Benefits
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• Program is available to all customers with a current maintenance contract- Partners, too!
• Send contact information to [email protected] Current QAD web account required
• Brief one-on-one training conducted before access is provided
• No additional charge!
Eligibility & Enrollment
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• Effective knowledge transfer benefits you & QAD
• QAD Education offers a variety of training options and multiple informal learning tools
• Continuous improvement is an ongoing commitment
• Your feedback is essential to prioritization of new development efforts
Summary
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• Frequent Feedback- What’s working? What’s not working?- Your highest priority educational concerns- Special considerations?
• Honest assessments of…- Content quality- Ease of use- Training availability
What We Need from You
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• Bernadette Bagley, Director of Learning & Development- [email protected]
• Thomas Blumer, Director of Knowledge Mgt.- [email protected]
• Send questions, comments & requests for training to - [email protected]
Contact Information
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• Any questions??
Q&A
QAD Education Update