Post on 08-Jul-2015
description
We deliver. You save.text marketer
RText Marketer one of the
UK’s largest SMS providers
www.textmarketer.co.uk
A happy, loyal customer is what every business wants... but how do you make a customer loyal?
Like the flexibility of shopping anytime and anywhere
71%
Say it’s annoying to have conversations in different apps
71%
Like the value of having online reviews
34%
Prefer to communicate with brands through SMS than apps
Quick
Convenient
Quick
Convenient
81%81%
of people will click the URL link in an email
4.2%
of people will click the URL link in an SMS
19%
A quarter of adults in the UK visit brands online everyday
but why....
When talking to brandsSMS is viewed by customers as...
said that personalised
treatment would keep them coming back
On average a loyal customer is worth ten times as much as their first purchase
OVER 1.2 b ill ion are accessing the internet
through a mobile device
Probability of selling to a new customer
Probability of selling to an existing customer
5-20%
60-70%
as...67%
56%
Online ecommerce traffic
49.7% 50.3%
Typical business hears from...
4%of it’s unhappy customers
96%don’t voice complaints
91%will never come back
hello ... 42%
SAPEmarsysShopifyTrinity Digital Marketing
Sources:White House O�ce of Consumer A�airsMarketing MetricsTextboard & MailChimp‘Understanding customers’ Ruby Newell-Legner